Worst experience of my life with Move One Qatar
Unfortunately, I had a disastrous experience with Move One. I paid 6000 QAR to ship my items from Doha to Dubai. Another 1300 QAR to store my items with them for a couple of months. I shopped a sofa, a mattress, a carpet, a TV unit, books, kitchen equipment, a TV, and Xmas decor. The only things that survived the move are the books, sofa and TV unit. The following items, costing over 3000 qar, were destroyed:
- my TV was completely smashed. The delivery guys Dubai side took photos, wrote a report and complained to their own boss about the terrible packaging that Move One Doha did. To confirm, it was wrapped in one piece of flat bubble wrap, had 1 sheet of brown paper wrapped on top, and was then placed inside 1 piece of card. The TV is completed destroyed. Move One initially accepted responsibility, but are not claiming that they don’t understand how it was damaged since it was placed inside the original box. It wasn’t. They know that. I’ve shared the photos of the packaging they wrapped it in.
-my carpet has a colossal yellow stain and black workmen’s footprints all over it
- my new box of unlit bath & bodywork’s candles were placed VERTICALLY inside the kitchen utensils box, despite clearly being labeled as fragile, and are smashed to pieces
- inside the same kitchen utensils box, my brand new coffee machine is smashed to pieces and thus leaking water everywhere
- various kitchen utensils are smashed
I haven’t checked the fragile Xmas decorations yet, but based on the damage seen so far, I’m fully expecting them to be broken, too.
Move One said they’d send their boss to visit me and inspect the damage the night it was delivered. Nobody showed up. More than 24 hours later, I finally had a WhatsApp call apologizing for the damage, accepting responsibility, and claiming he was working to get me compensation. Since then, an entirely different man has sent a WhatsApp message claiming he has no idea how the TV was broken…! Besides those 2 communications, I’ve had no one respond to my emails or messages, and no one is accepting responsibility.
I am now seeking legal advice to pursue compensation. More than half of my goods were completely destroyed due to their incompetent packing, costing thousands of riyals to be replaced, on top of the almost 8000 QAR I’ve already paid Move One, trusting them to deliver my items carefully. I’m devastated by my experience with them. I work incredibly hard for my things, I take care of my belongings, and I trusted this company to do the same. Their lack of care towards my precious belongs is heartbreaking, and their disrespect and radioactive silence in responding to my concerns is appalling. Avoid this company at all costs if you want to be treated with dignity and respect, and you desire a professional company who are going to get your belongings to you in one piece. Their service is the worse I’ve ever experienced in my life, and I’ve done 5 international moves!