While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 431 reviews, most reviewers were somewhat happy with their experience overall. Many customers find the product easy to use, with a simple and intuitive interface that makes video editing accessible even for beginners. People appreciate its functionality for basic video editing and recording, noting its reliability and smooth performance without crashes. However, some customers were dissatisfied with the subscription model, reporting unexpected charges and difficulties with cancellations. There are also mentions of persistent pop-ups and attempts to upsell additional features. A few other people also felt that customer service was unhelpful in certain situations, particularly regarding subscription issues or technical problems with older versions of the software.

What people talk about most

User experience

Customers had ambiguous experiences with user experience. Many reviewers found the software easy to use,... See more

Product

Reviewers mention ambiguous feedback about the product. While many praise the software as a great tool, easy... See more

Subscription

Users describe negative interactions with subscription practices, frequently reporting issues with unexpected... See more

Customer service

Consumers have ambiguous experiences with customer service. Many reviewers praise the fast, professional, and... See more

Application

Clients share ambiguous opinions on the app. Many reviewers express frustration with unexpected charges,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Does an adequate job at an affordable price. Not bogged down in complex professional features. Very simple & user friendly, but could have a couple more really basic features, like scan from paper... See more

Company replied

Rated 4 out of 5 stars

This PC recording application is very good and easy to use. It allows you to record videos with high quality and without errors. The interface is simple, so even beginners can use it without any p... See more

Company replied

Rated 4 out of 5 stars

Easy to use, sturdy, reliable workhorse for basic video editing. Quite a lot of options for spiffing up your videos with a variety of user friendly tools. Nice that Movavi is so user friendly and ea... See more

Company replied

Rated 4 out of 5 stars

The product is quite easy to use for a novice. Way better than movie maker or using canva. Would like to see same deals they offer for US customers. Customer service has been great

Company replied


Company details

  1. Software Company
  2. Computer Accessories Store

Written by the company

Movavi produces a wide range of multimedia programs that ensure you can have fun with your videos, music, and photos on any platform and any device. We develop easy-to-use, powerful and effective programs that inspire people to process, enhance, and share their content. Our key expertise is seamless video conversion across all popular multimedia formats. In addition to over 20 standalone applications, Movavi produces a complete multimedia suite, which includes tools for video conversion, PC screen capturing, video editing and playback, online sharing and disc burning. Since its establishment in 2004, Movavi has grown from a small startup run by three enthusiasts who produced and supported two products to an international business with over 100 employees and an expanding product range for PC and Mac sold in 150 countries. The company's US office is located in Saint Louis, Missouri, USA.


Contact info

3.6

Average

TrustScore 3.5 out of 5

22K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Movavi is a wonder editor and easy to…

Movavi is a wonder editor and easy to use Bought the Movavi Video Editor plus 2021

17 January 2026
Unprompted review
Movavi logo

Reply from Movavi

Hello!

Thanks a lot for your feedback and high rating.
We do our best to create the best experience for you!

Best regards,
Movavi team

Rated 1 out of 5 stars

Terrible Accessibility

The worst accessibility I've ever witnessed in any video editing app, and I've been using them since 2016. What do you mean I have to restart my entire laptop because the "close pop up" button was off screen and it wouldn't let me move the programme to centre screen or full screen it BECAUSE I DIDN'T CLOSE THE POP UP IT WOULDN'T LET ME CLOSE.

Also why in all of the gods we've ever created would you PURPOSELY create a file type no other app can use and default it to that project type file creation any time it's exported instead of, oh I don't know, MP3 or 4 as is standard.

17 January 2026
Unprompted review
Movavi logo

Reply from Movavi

Hello, Finn!

Thank you for taking your time to leave your feedback! We take into account the opinion of each customer in order to constantly improve our software.

Please note that Movavi Video Editor allows you to export your project as a video file in MP4/AVI/MOV/etc., so that you can then open that file in any other program.

To get the fastest possible help in solving your issues, please contact our support team directly via the "Support" section on the Movavi website. Describe what happened, and they'll get it sorted.

Best regards,
Movavi

Rated 5 out of 5 stars

Got some issue when using it

Got some issue when using it , but the customer service stuff is very kind and helped me out.

16 January 2026
Unprompted review
Movavi logo

Reply from Movavi

Hello!

Thank you for your review and high rating.
We're glad you enjoyed Movavi software and our customer service team :)

Best regards,
Movavi Team

Rated 5 out of 5 stars

I’ve had a very good experience using…

I’ve had a very good experience using Movavi Screen Recorder. The interface is intuitive and easy to navigate, and the recording quality has been consistently reliable. I especially appreciate how quick it is to set up recordings without unnecessary complexity. Overall, it’s a well-designed product that clearly reflects thoughtful development, and it’s been a pleasure to use. Keep up the great work!

15 January 2026
Unprompted review
Movavi logo

Reply from Movavi

Hello Patrick!

Thank you for your review and high rating.
We're glad you enjoyed Movavi Screen Recorder :)

Best regards,
Movavi Team

Rated 5 out of 5 stars

Excellent resource for video recording

Excellent resource for video recording, very easy to follow and comprehend use.

15 January 2026
Unprompted review
Movavi logo

Reply from Movavi

Hello!

Thanks a lot for your appreciation.
Your recognition means a lot to us!

Best regards,
Movavi team

Rated 1 out of 5 stars

Scam- No response to refund request

Have asked for a refund twice now. First request was the day after the charge and the second was today. No response at all. They bundle an effects package that they then charge you separately for if you get the video editor trial. Additionally on the product cancellation page they've separated the FX bundle from the video editor so that you have to cancel both auto renewals separately as of they're two different products...but the FX can't work unless you have the video editor anyway. I paid for the video editor trial (mind you it's not even a free trial, just half price £17.99) they then attached the FX package for free but this auto renewed after 7 days for £28.99, I assumed by cancellong he video editor it would cancel everything but ofc it didn't. I haven't used the product at all since my initial purchase. My fx code remains unredeemed.

9 January 2026
Unprompted review
Movavi logo

Reply from Movavi

Hello Dorothy!

Thank you for taking your time to leave your feedback! We are really sorry that you experienced this.

Please update your review by indicating the ticket ID issued to you by our support team so that we can find your request and resolve your issue as soon as possible.

Best regards,
Movavi team

Rated 2 out of 5 stars

As an educational resource

As an educational resource and for allowing the use of AI in so many aspects, I like it; however, the tool is not as accessible as others. I feel that adding text or audio separately from the video is neither properly recorded nor accessible. I wish they could refine that aspect of being able to add regular text and edit it in a way similar to CapCut—it could be a great plus and an advantage when considering paying for the service.

12 January 2026
Unprompted review
Movavi logo

Reply from Movavi

Hello Kim!

Thank you for taking your time to leave your feedback!
We take into account the opinion of each customer in order to constantly improve our software.

Best regards,
Movavi Team

Rated 5 out of 5 stars

Great tool

Bought this to make a facebook reel/video for my son's 20th birthday - wanted to incorporate photos and video with a song of my choice in the background. Worked great. The wizard tool was very helpful for getting started and then I was able to fine tune after.

11 January 2026
Unprompted review
Movavi logo

Reply from Movavi

Hello!

Thank you for your feedback and high rating.
We will continue to delight you with updates and awesome features!

Best regards,
Movavi Team

Rated 5 out of 5 stars

Perfect for a quick slideshow for a…

Perfect for a quick slideshow for a tradeshow TV we setup, easy to use and intuitive!

9 January 2026
Unprompted review
Movavi logo

Reply from Movavi

Hello Dave!

Thank you for your review and high rating.
We're glad you enjoyed Movavi software :)

Best regards,
Movavi Team

Rated 4 out of 5 stars

Problem solved to my satisfaction.

Problem solved to my satisfaction.
(It took a couple of tries 😄)
Product works great!

5 January 2026
Unprompted review
Movavi logo

Reply from Movavi

Hello Barry!

Thanks a lot for your feedback and high rating.
We do our best to create the best experience for you!

Best regards,
Movavi team

Rated 1 out of 5 stars

Be very careful - looks like a good product but terrible commercial practices

Bought this on the basis that it would create videos from my holiday photos and video clips - It does do that pretty easily BUT you only get to export the made video with a horrible watermark on almost every section and to get rid of it costs more - how can that be ?? You also get bombarded with offers for free trials which ( of course mean signing up to auto renewals) and if you want to cancel auto renewals they say that you can't use the product you just bought - not sure that is legal but the inference is there . Just wish they'd be upfront with what you are buying - I made a video with music and effects only to discover that I had used "premium features" and it would not download unless .... you guessed it , I bought add ons .

It seems I bought some extra features too according to my account details but , they also wanted me to sign up to yet another set of add ons which of course are set up as auto-renew .

Don't like feeling I've been scammed ( and I'm sure they will say its all in the small print ) so best avoid the risk if they can't be upfront with what you are getting for your money ....

9 January 2026
Unprompted review
Movavi logo

Reply from Movavi

Hello Steve!

Thank you for taking your time to leave your feedback. We're sorry to hear you had such an impression.
We take into account the opinion of each customer in order to constantly improve our products and services.

Kindly note that you can cancel your subscription's automatic renewal at any time - through your personal account on our official website or by contacting Movavi support directly.
If you cancel the automatic renewal of your subscription, you'll still have access to the purchased product (program/premium effects) until the end of your paid subscription period.

Best regards,
Movavi

Rated 5 out of 5 stars

Great customer support

Okay so... I usually only write reviews if I've had a bad experience, but I had such a good interaction with Movavi that I'll write a positive one!! So, I had an issue with an order. The customer support team replied quickly and we had a few back-and-forth exchanges via email. They solved my problem quickly, even when I didn't think it was possible for my particular weird issue i ran into. This makes me feel way more likely to actually want to be a lifelong customer and stick with Movavi. Not only is their product good, but they are willing to work with their customer base to fix issues. Kudos!~

23 December 2025
Unprompted review
Movavi logo

Reply from Movavi

Hello Nicole!

Thank you for your review and high rating.
We're glad you enjoyed Movavi software and our customer service team :)

Best regards,
Movavi Team

Rated 1 out of 5 stars

Stay away from this company

I got a subscription for Movavi Video Editor to edit a short film, but shortly after the trial ended I realized that it’s absolutely impossible to export the project as EDL, XML or in any other format to any other software (I needed to color grading in a more suitable software). I requested a refund within 14 days of the purchase, but Movavi refused it telling me that I don’t have a valid reason for a refund… So I not only had to redo the whole project in another editor, but also ended up without the money…

8 January 2026
Unprompted review
Movavi logo

Reply from Movavi

Hello, Denis!

Thank you for taking your time to leave your feedback. We are sorry that you experienced this.
Kindly note that you can save your project as a project file in MEPJ format to return to editing it later.
You can also export the created project as a video file in MP4/MKV/AVI, etc., and then add the resulting video file to any other program for further color grading.

Unfortunately, refunds for Movavi software are only provided in the event of technical issues with the program.
If you encounter any technical problems, please tell us about them in detail - we will be glad to help solve them.

Best regards,
Movavi team

Rated 1 out of 5 stars

Unfair company

Unfair manipulative company. Look out for their subscription - they will charge you each year even though you used their product once, many years ago. No refund possible. Customer service is served by bots.

8 January 2026
Unprompted review
Movavi logo

Reply from Movavi

Hello, Anna!

Thank you for letting us know about your situation. We're sorry to hear you had such an impression.
We take into account the opinion of each customer in order to constantly improve our products and services.

Your disappointment is understandable, but there are a few things to consider in this situation:
First of all, please note that auto-renewal is always enabled by default for annual subscriptions, which is disclosed to all customers during the subscription purchase process.
Kindly note that you can disable auto-renewal at any time through your personal account on our website or by contacting Movavi support directly.

If you still need help canceling your subscription, please contact us through the "Support" section on the official Movavi website; we'll be happy to help you.

Best regards,
Movavi team

Rated 1 out of 5 stars

Be very careful with their free trials…

Be very careful with their free trials and unexpected monthly fees — including add‑on boxes that can be pre‑checked or easy to miss. Customer service is not available by phone, and while email responses are prompt, they’re not helpful when it comes to refunds. Overall, cancellations are not straightforward. Find something else.

7 January 2026
Unprompted review
Movavi logo

Reply from Movavi

Hello, Mary!

Thank you for taking your time to leave your feedback. We're sorry to hear you had such an impression.

We strive to make information about our product trials and refund policies completely transparent to our customers.
Every customer is informed during the purchase process about which products they are purchasing and under what circumstances refunds are possible for these products.

Kindly note that you can cancel your subscription to the main "Movavi Video Editor" program or "Movavi Effects" through your account on the official Movavi website or by contacting our support team directly.

If you still have unresolved questions, please let us know.
Our support team is always at your disposal!

Best regards,
Movavi

Rated 1 out of 5 stars

Recording problem with the 2026 video suite

Christmas and New Year's are over, everyone's back to work. I'm patiently waiting for the MOVAVI help desk to fix the recording problem with the 2026 video suite... I'm almost at the point of regretting buying MOVAVI.

20 December 2025
Unprompted review
Movavi logo

Reply from Movavi

Hello!

Please accept our apologies for the delay in answering. We are sorry to keep you waiting.

As we can see, a Movavi support agent has already sent you an email requesting more information about the issue you're experiencing.
We'd be glad to look into it.

Best rergards,
Movavi team

Rated 1 out of 5 stars

They double charged me for the same…

They double charged me for the same thing, and would not do right and refund. The exact same product, one expiring Jan 31st and the other Feb 1st. Exact same product, but would not stand by their policies I’m also blocked from contact to rectify situation. I can't even get a hold of anyone from the company to make sure all auto renewals are off. They have completely blocked me! I am trying to figure out next step.

30 December 2025
Unprompted review
Movavi logo

Reply from Movavi

Hello, Debbie!

Thank you for taking the time to share your experience! We're sorry to hear that you had this impression.
We'd like to thoroughly investigate your situation.
Please update your review by indicating the ticket ID issued to you by our support team so that we can find your request and resolve your issue as soon as possible.

Best regards,
Movavi Team

Rated 1 out of 5 stars

Fake reviews

Don't trust companies that use dozens of different domain names for "reviews" of their own software, pretending it to be independent reviews of their software.

1 January 2026
Unprompted review
Movavi logo

Reply from Movavi

Hello!

Thank you for taking your time to leave your feedback!
We're sorry to hear you got that impression.

If you've encountered any issues while using Movavi software, please let us know in more detail. We'll be glad to help you!

Best regards,
Movavi team

Rated 5 out of 5 stars

Best video editing tool ever...

Best video editing tool ever.... so easy, intuitive, clever , engineered to perfection. Thank you to the company , its a game-changer :)

31 December 2025
Unprompted review
Movavi logo

Reply from Movavi

Hello Stephan!

Thanks a lot for your feedback and high rating.
We do our best to create the best experience for you!

Best regards,
Movavi team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look