Mott & Bow Reviews 12,376

TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers express mixed opinions regarding the product quality and fit, with some praising the material and comfort, while others find inconsistencies in sizing and fabric. The ordering process also receives varied feedback, with some finding it easy and others experiencing issues. However, some people were dissatisfied with the return policy, citing difficulties with exchanges and the lack of refunds, which can lead to additional costs. Delivery services also present a mixed picture, with some customers reporting slow shipping and issues with tracking or receiving their packages.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the quality, fit, and feel of items... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the excellent material quality,... See more

Order

Users describe ambiguous interactions with order. Many customers found the ordering process easy and praised... See more

Return policy

Reviewers highlight negative aspects of the return policy. Many customers express frustration with the... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While many praise quick delivery,... See more

Based on these reviews

Rated 4 out of 5 stars

Jeans fit pretty well. The color that I received it darker than what's on the website. Jean varieties on the website is confusing since there are so many varieties. I recommend adding descriptio... See more

Rated 4 out of 5 stars

The website is fine. The product is good. My issue is with the ‘garbage’ ads and offers when I was about to make the purchase. I accidentally opted into a Customer Program with an annual fee that I di... See more

Rated 3 out of 5 stars

Not crediting back the original payment is unacceptable. Had I known that I would have never ordered. Yes, I know it was buried in the fine print somewhere but it's still wrong. I will not order from... See more

Rated 3 out of 5 stars

I really like your product, in fact there are four pairs of Mott and Bow pants hanging in my closet but here’s how my current purchase experience unfolds. After receiving and trying on, I wanted... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Women's Clothing Store

Written by the company

Elevated, premium jeans, tees and shirts you'll want to live in. We, uniquely, offer fair pricing for the best quality basics. Opt in to our free home try-on program.


Contact info

3.5

Average

TrustScore 3.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

1st Purchase

I like preshrunk cotton which the Diggs Crew Neck has. Plenty of colors to choose from. 1st purchase was a good experience. 4 stars instead of 5 is because I would like the tee a little longer.

26 April 2026
Rated 5 out of 5 stars

Definately I will be ordering other colors in this great Tee!…

The experience was great ordering and receiving my new white deep V Mott and Bow Tee Shirt! The cut of the shirt, the beautiful quality of the cotton, and the lines of this Tee will certainly make it a favorite. The length is perfect or tucked in. I'm planning on tucking
my deep V in, pairing it with white linen trousers and a flaxen linen blazer. I will def be ordering in other colors.

25 April 2026
Rated 2 out of 5 stars

I donnot trust Mott & Bow at all

I donnot trust Mott & Bow at all. The quality is poor and when I returend products, one month after DHL had confirmed that the shipment had arrived, I had to chase the company to get my refund - that was deducted with so many fees it almost did not make the whole deal worth while! Buy your clothes somewhere else!!

26 April 2026
Rated 5 out of 5 stars

Great fit

Great fit, lovely fabric, quick delivery. In I’ll buy more of these t shirts.

26 April 2026
Rated 1 out of 5 stars

NO REFUNDS NO EXCEPTIONS

NO REFUNDS, NO EXCEPTIONS! That’s the most important thing to understand. Your only remedy if you do not like the product is to pay a fee to return it and get store credit, which is worthless unless you want to buy something else from the same company. Don’t be fooled by marketing such as “easy returns” or “30 day returns“. I ordered two different styles of jeans, but neither fit as suggested in the advertisements (even the slim style was baggy in the seat). The fabric does have some stretch, but it has a flimsy cheap feel. Always check the reviews on Trust Pilot and the Better Business Bureau so you can avoid being stuck with products that you don’t want.

25 April 2026
Rated 1 out of 5 stars

The size small tee I ordered is way to…

The size small tee I ordered is way to wide in the shoulders. I'm trying to return it for a refund to my credit card. I don't want a gift card. I'm a typical size S and would appreciate being able to return this item for a refund not a gift card. That's is what is best practice for internet purchases like Quince does, for example.
Thank you,
Mindy

25 April 2026
Rated 5 out of 5 stars

I love your clothing

I love your clothing. That is the reason that I am a repeat customer. I do not like AI and I wish I could talk to a human being. I know that Alex is AI and AI misses many of the nuances of human communication.

25 April 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look