Motors.co.uk Reviews 

1,233
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 132 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform extremely easy to use, deeply appreciating the clear search options and detailed filters designed to narrow down choices. Many users also mention that the customer service staff is very helpful, polite, and the vehicle selections are exceptionally great. Though some reviewers were not happy with certain technical aspects of the platform. Some people experienced frustrating difficulties with the website filters resetting or encountered awkward search navigation issues. Others mentioned encountering unexpected mechanical problems with vehicles bought through linked sellers or dealing with complex dealership onboarding processes.

What people talk about most

Website

People report ambiguous experiences with website features and usability. Reviewers praise the clear search... See more

User experience

Consumers find user experience to be largely positive, highlighting how easy the platform is to navigate and... See more

Product

Customers had ambiguous experiences with product, noting both positive aspects and severe issues. Some... See more

Staff

Reviewers highlight positive aspects of staff, noting that the team is extremely helpful, friendly, and... See more

Service

Clients share ambiguous opinions on service. While some reviewers experienced good, fast, and friendly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good selection of vehicles, slightly disappointing on filters, if you have selected manufacturer or brand then select fuel electric /petrol hybrid you the have to reselect brand again.

Company replied

Rated 4 out of 5 stars

Exper I had with your site was very good helped me find the car I was looking for so thank you very much

Company replied

Rated 5 out of 5 stars

Prompt response following enquiry. Fantastic customer service going above and beyond to help by offering to pick me up to go and view car as mine had broken down. Car valeted while I waited. Would def... See more

Company replied

Rated 5 out of 5 stars

An excellent website to find your next car. Search options were clear, the filters allowed you to drill down to the exact vehicle you’re looking for, and the mileage filter allows you to view only tho... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

With history-checked cars and innovative search options, there are many ways Motors.co.uk can help you to find your next vehicle. We list a wide range of used cars for sale from trusted local dealers, so you can be confident of finding the right car for you.

Need help finding your next car?

Written by the company

At Motors.co.uk we are committed to helping car buyers find the right vehicle to suit their needs. Our dedicated Advice and Reviews sections has all the information you need about vehicles you're interested in buying, as well as top tips for looking after your next purchase.

Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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3.7

All reviews

(1,233)

121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy searching

27 September 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Oluwaseyi,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Very easy to use

Very easy to use

26 September 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Nathan,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Prompt response.

25 September 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Andrew,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 1 out of 5 stars

Great Website

Great information on the website to find the care I want

24 September 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Russell,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We did notice the one-star rating and wondered if it might have been submitted by mistake. If your experience was positive, we’d truly appreciate it if you could consider updating your review to reflect that.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 4 out of 5 stars

Easy to look what kind of car selection.

Easy to look what kind of car selection.

24 September 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Nandarajah,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

So much more refined than Autotrader !!

22 September 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Simon

Your review made our day!

Thank you so much for taking the time to leave us this review. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

Thanks

The Team at MOTORS

Rated 5 out of 5 stars

My experience is really good 👍

My experience is really good 👍

17 September 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Harvinder,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Ordering cars

31 January 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi James,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

When searching through the minefield of…

When searching through the minefield of potential used cars, it was good to have unbiased information on what to look out for and the pros and cons of each model. Very handy.

13 September 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Iain,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Easy to navigate

12 September 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Top drawer service

I wished to write to thank Wye for helping me get a very special Motorcycle Tour underway after helping replace the Battery at no notice on my BMW 850 GS . Fantastic service and advice so much appreciated.
Thanks Jon Marsh

27 August 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Jonathan,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 1 out of 5 stars

Scammers

Scammers. Got my number from somewhere trying to sell me a car. I never gave them permission to call and the guy on the phone barely spoke English. Avoid

11 September 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi,

Thank you for your review.

We are so sorry for the experience you had with one of the dealers advertising on our platform. We take such matters seriously and are committed to preventing similar issues in the future.

Are you able to email us on consumer.support@motors.co.uk providing the details of the dealer in question and we can launch an internal investigation

Thanks,

The Team at MOTORS

Rated 2 out of 5 stars

Sent 2 queries through Motors

Sent 2 queries through Motors, not heard anything from either of the Companies. Know it’s not Motors fault, but surely they should be chasing them for a response for me. One of the cars has now been sold. Good job I didn’t wait for a response, hopefully picking up my new car next week. Found through a reputable car search site

27 August 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Maria,

We are sorry to hear you've had trouble getting a response from the dealer, we understand that it's not an ideal situation.

In some cases, delays in response may occur due to high demand. We recommend trying to contact the dealer again either via phone or using the 'contact dealer' form available on the car listing page.

If you wish to email us at consumer.support@motors.co.uk providing the details of the dealers, we can log your complaint against the dealer's account and investigate further on our end to ensure that your message is reaching them.

We apologise for any inconvenience caused and wish you the best in your search.

Thanks
The Team at MOTORS

Rated 5 out of 5 stars

Thoughtful review

Thoughtful review

3 September 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Lee,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Easy to use everything your looking for

Easy to use everything your looking for

3 September 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Julian,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Very friendly and helpful

Couldn't have asked for better service

3 September 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Ian,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Site used to find my next car

An excellent website to find your next car. Search options were clear, the filters allowed you to drill down to the exact vehicle you’re looking for, and the mileage filter allows you to view only those close to ‘home’.

2 September 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Tony,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Excellent website A+

2 September 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Paul,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Easy to use.Good results.

2 September 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Anthony,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

very useful

very useful thanks

2 September 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Roger,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

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