Very helpful, personal and warm staff

From start to finish purchasing a new Hymer camper van was made very easy by the very friendly staff. Nothing was too much trouble and the team kept me informed every step of the way. Well done and thank you very much.

Relaxed introduction, no pressure sales, no oh this is a limited time offer. Appreciated treating buyers with the intelligence they possess. Regular contact and clear process.

Our existing Hymer dealer has been struggling to even identify / clarify a longstanding DVLA recall issue. Within a very short timescale Rae in service had gone out of her way to enquire via the manufacturer and revert with complete clarity the safety issue which needed attention.
Stark contrast here with a service / aftermarket team who are accessible and responsive.

Today I visited Erwin Hymer Centre Travelworld for my motorhome maintenance, and the experience was outstanding from start to finish.

About the Team: A huge thank you to Rae at the reception, who was both kind and patient. It snowed heavily in the city where I live last night, and I endured a grueling three-hour drive through the snow (a route that the sat nav showed should only take 1 hour and 40 minutes). I arrived feeling exhausted, but their warm welcome immediately helped me relax.

Technical Expertise: Special thanks to engineer Steve, whose professional knowledge is incredibly solid. He keenly identified a very hidden safety hazard in the gas piping I had modified myself—something that would be almost impossible to notice in everyday use. He explained the issue to me very clearly and patiently. During this time, he also brought along a young engineer, Frase, to demonstrate the correct use of LPG safety protection equipment on-site, which left a very deep impression on me.

Service Beyond Expectations: They quickly repaired my diesel heater and conducted continuous testing for three hours. Not only that, to ensure my upcoming snow-season trip goes without a hitch, they also proactively performed secondary tests on the electric heating mode and the mixed heating mode. This rigorous and thoughtful service made me feel very much at ease.

Human Touch and Warmth: The entire team was full of energy and very friendly. As I was leaving, everyone was laughing together. I’m not sure if they noticed the little “key protector” joke my wife designed for me—it was actually a finger cot my wife uses for skincare, and putting it on the key did indeed lead to some funny associations. Everyone’s smiles and sincerity were brighter than the sunshine in my home country of Greece; this kind-hearted humor made me feel very warm.

There was also a young man in the shop whose name I don't know, who assisted me with directions when I first arrived; I would like to thank him as well.

It is precisely because of this excellent team that I have developed great trust in this company. Therefore, I have decided that I might buy a larger Hymer from them next year. Highly recommended!

Always had great service and help. Very friendly team.

The Travelworld team and Karl Hudson in particular were all very helpful, considerate of our stated requirements, very knowledgeable of their product lines and extremely patient as we deliberated and chose our new motorhome with which we are delighted

After almost two years of looking we traded in our old Laika for a much newer model, We had the assurance of a full six months warranty. The dealership was brilliant with a full service and the Motorhome faultless in our 6 months of ownership. The sales guy Ian was very attentive and helpful. We have been 100% happy with our purchase and would highly recommend them

Just bought a new Motorhome from Hymer Travelworld , very pleased with the level of service first class big shout out to our sales person Ian S 😎👍

Ryan helped me immensely with the complex process of buying a motorhome. He helped me choose the right Motorhome for our needs and advised me on what accessories I might need and those that I probably wouldn’t. Could not recommend more.

Al the staff were warm, welcoming and professional.
The service was excellent.

Thank you to Hollie for providing over and above customer service. Long story but ever since we collected our factory ordered MLT 580 4x4 back in 5/24 we have had problems with the dometic 10.4 RCL double hinged fridge, yet despite mentioning this numerous times to the previous customer service manager, Rob we were repeatedly told there wasn’t anyone else experiencing the same issues we were and that there was nothing wrong with the fridge. Gave up and made my own supporting brackets for the hinges as Dometic stated that Hymer just hasn’t installed correctly with sufficient support. Fast forward and a passing comment on a email to Hollie and bingo. Using her initiative she provided photos of a handwork worksheet that Hymer had issued to deal with the issues we are experiencing. It appears a support bar is now included as part of the installation process. Hollie has contacted Hymer for the part under warranty and will forward to us for other installation.

Received a very warm welcome, by my name,to the centre on arrival for some service needs
Comfortable waiting area and great coffee
Service carried out speedily and kept informed throughout.

Didn’t provide the gas readings, claimed these should have been provided last year, after advising they are provided every year these were given, hmmm

Very pleasant staff and waiting facilities

Last year I would have said service at Hymer was 1 from 10 .. A year later it’s 10 from 10 .. the service was excellent. From reporting my water ingress to repair has taken 5 weeks .. hollie who dealt with my claim was brilliant , I do hope this change is for good .
Regards Duncan

My service and MOT were all and a free wash on the van all the staff were very helpful and a credit to the company

Great service from everyone involved

Very helpful

Just had my 1st inspection with Travelworld. Have to say everything was great. Ladies on the desk very helpful. Sales staff very obliging. And Jonathon and Hollie in service were very helpful. A lovely long area with loads of coffee and treats for their customers. Going back soon for full Air suspension. Worth the long journey to be fair. Thanks again see you soon. Kieron Oxford Garage