Motor Fuel Group Reviews 

Ev charging is nothing but problems.
Barnetby top off the m180 I have tried to charge 3 different evs and every time I have to move to another charger as there’s an error which means £45 pre authorised each time, most recently 3 times I had £45 taken, it’s now been a week and I am still waiting for this to be returned. If you can use another charger station take my advice and do so unless you have a few hundred quid to play Russian roulette with your money

After paying £42.00 on fuel at Morrisons Oldham Hollinwood i explained to the cashier that i could not find my loyalty card and would have my wife deal with it at a later date. after another visit of £30.00 and explaining to the cashier the same information my wife attempted to collect the points on her card. Sorry the machine is broke was the reply from customer service. No problem went to the petrol station, sorry not our problem see Morrisons. Pity you do not have a minus for customer service

Visited Leagrave, Luton last Saturday evening and I was impressed by how clean the site was (not surprising really when I saw how hard the young guy running the site was working!) I was recharging and, again, the charging bays were very clean and tidy, charger worked perfectly first time and speed was pretty good (between 55 - 105 for most of the session). Pricing is an issue for me though - kW/h for charging and the ‘meal deal’ price was almost twice that of a typical Tesco!! All in all though, a pleasant experience setting me up for the drive back to Lancashire.

Great customer service!!

I couldn’t find option for E5 petrol and option to pay at counter on pump. I had to move my car three times:
Twice to find the same options at pumps
Third time, with the help of a customer, to identify E5 pumps with pay at conter option.
IMPROVEMENTS:
1. CLEARLY IDENTIFY the pumps that sell E5 petrol

The customer service over the phone was great, Haider was very helpful and polite.
Also the guys from the Morrisons Daily Petrol station in Ipswich are great!

I recently received a fine for overstaying the 20 minutes in one of the shell garage Fuel stations, I’m making contact with them and informing them. My Car had actually broken down which prevented me leaving the station in the correct time period. They were very quick to apologise for the inconvenience and cancel the ticket, Prabhakar was so Responsive and really helpful throughout the whole situation and went above and beyond, such amazing service thank you again

Ross on Wye a Filthy dirty place. Carwash is full of oil and ruined my clothing. Never been cleaned or maintained. Complaints ignored. Nobody speaks English.

They went out of their way to solve my issue - many thx

Very efficient customer service.
Kind regards.
Osekhi

Tried to use a new charger at Elevetham Heath Morrison's. The car charger has recently been installed replacing one that worked perfectly. The MFG charger wouldn't accept a credit card (I tried several). No number on the charger for who to contact, so got a number from google, apparently the software on their newly installed charger is out of date and won't accept credit cards, but they suggested I use their app, not going to do that. I can't charge at home and this location was my preferred charger, not any more.

Overall their charger isn't at all intuitive and in my view the worst charger I have used in the 4 years I have had electric cars.

Was asked to pay for fuel first in a garage in canvey island i have used for 10 years
The reason was because I looked dodgy .
Really rude and unhelpful and the manager just hids out the back when you go in to complain
Morrisons doesn't take responsibility even though they name is above the door(we've sold it its nothing to do with us)

Dealt very quickly with a parking ticket when a ticket was issued to me when I had to call an ambulance. Thank you!

Had an issue with the drive through car wash - paid 8.00 and it stopped working after 30 seconds - I sent a complaint for a refund and have to say my dealings with them were outstanding and issue resolved - Thankyou

Charged twice for petrol by my local branch. Saleena in the customer care team was amazing, really helpful, looked into it straight away, resolved it quickly, communication was good throughout and I have received the refund. Much appreciated.

MGF Condorrat Service Station, 38 Main Road, G67 4DZ

Filled out over a month ago and lost my receipt.
E-mailed to ask if I can receive a copy for tax purposes and customer service was super helpful.
Sorted it out for me next day
Thanks a lot

Stewartfield, East Kilbride staff are knowingly selling out of date dunkin donuts and refusing to give refund. I bought a box of donuts a few weeks ago and opened them up and they were full of mould so i called up right away and Omar apologised and said he would give me a refund. Today i have went in and taken a replecement box off the shelf to replace these (i told staff member amir about it and showed him the photos on my phone of the donuts) but he quickly said -"oh you cant have these as they are also out of date" even though they were on the shelf! So 2 different boxes weeks apart are out of date and mouldy!! He then refused to give a refund and said i needed to come back after 1pm and speak to omar, i told him i was on my way to work so wouldn't be able to do that but he didn't offer to give it.

I always get a friendly, well mannered and courteous reception from the staff. They are very good, helpful and willing to spend time with you even though they are always busy doing jobs in the shop.I am happy to buy my fuel here always.

Top experience. Fast. It managet what I need. Thanks

This is a shout out to the staff in the Trowbridge Road garage in Bradford on Avon. This team have endured a lot of things breaking recently and it’s clear that the premises needs (& appears to be getting) investment. However, the staff have remained cheerful, friendly and this is especially true of Oscar. It’s not often I write reviews but his attitude and customer service skills merit the effort. There’s always a personal touch, joyful disposition, and he’s so kind with my kids that they even made him a special drawing today. In a world increasingly digital and self-service, this is what makes a difference, creates community and builds loyalty. Thank you!

(P.s i received 5 star service but I had to take a star off for the premises and low stock situation!)