Motor Fuel Group Reviews 

MFG are using Euro Car Parks to issue penalty charges to customers who overstay at their sites. The time limits are short, barely enough to buy fuel, visit the toilet and use the car wash. An accidental overstay results in a penalty of £100 which is costly and difficult to challenge in court. There is no warning of this penalty on entry but customers who call in for fuel are unlikely to see the perimeter signage, therefore most customers are unaware. Use caution if you must use MFG otherwise it can become a very expensive experience.

Mfg run petrol station at Morrisons bude, cornwall,.
I attempted to use the pay at pump system,put my card into the machine, put in my pin and it was not authorised despite there being enough funds in my account. So I put in £20.01 of diesel and went to pay in store, card got declined both chip and pin and contactless, I then found out they had cleaned out my bank account and stole £85, despite me querying this with the staff member who was from another country, her English was not great at all, she still demanded I pay the £20 fuel. I could not do this as they had taken everything from my account.I even had to show her my bank statement to prove they had taken the money and left me with nothing
This was on a Saturday evening and I was told I'd have to wait until Monday to receive my stolen money,she did take my details and said I would have to pay on Monday which I will not be doing until I receive the full amount they stole. I was not the only person this happened to as there was a guy in the queue in front of me that had £100 stolen literally within ten minutes of it happening to me. I've heard how this company have been cloning peoples cards too,
Utterly ridiculous and criminal.but I bet I'll be the one made to feel like a criminal if I don't pay on monday and nothing will get done about this fraudulent company

I read an article recently about this company which apparently is the biggest EV charging network in the UK. Considering I've been driving EVs for 15 years and have never heard of them, I was a little surprised (but I have been living on a Hebridean island for the last 7 years. So...?).

Anyway, intrigued, I went to their website to learn more and there-on they have a 'Station Finder Tool' which is a map with all their locations on it. Unfortunately, all the ones with EV charging facilities have absolutely *nothing* by way of detail on them - no charger numbers, no power information, no facilities info (handy if you are going to be sat there for 30 mins or more) etc, etc... ie utterly useless for EV drivers.

Furthermore they require users to download and plan trips on a smart-phone app. Seriously?!! Why does everyone imagine I want to live my life 'looking through a letter box' when could do my trip planning on a nice big desktop screen and easily hop between that and other sites needed for planning a trip (hotels, etc)??!!

So, I decided to contact MFG to alert them to the inadequacies of their website and their (TBF, quite prompt) reply was:
"Thank you for contacting Motor Fuel Group.
We sincerely apologise for the inconvenience you’ve experienced and appreciate your insight.
We value the needs of our EV customers and are actively working to improve the clarity and accessibility of this information. In the meantime, we recommend visiting our website's Station Finder tool, where you can find more details about the locations, including EV charging facilities. This will allow you to easily locate stations that meet your needs: (Station Finder tool URL - can't post it here...).
We also understand the challenges of planning long trips on mobile devices and will take your feedback into consideration as we continue to improve our services and digital tools.
Regards, Customer Service Team"

...ie, they merely referred me to the very 'tool' I was complaining about!

I won't bore you with my reply (and theirs) but suffice it to say it was in a similarly supremely uninterested/impractical vein as if it was an AI-generated sop.

My advice: have nothing to do with them!!

My wife received today (20 November 2024) a demand from Fuel Guardian working on behalf of Motor Fuel Group alleging that she made off from a Morrisons Service Station in Paisley having failed to pay for £20.00 of fuel at a 'Pay at the Pump'.
I have written to both organisations this evening to better understand how after scanning her debit card and receiving authorisation to dispense fuel that the sale was subsequently 'suspended', and no payment was presented by the retailer to our bank ?
This 'Notice of Intended Enforcement Prosecution' provides CCTV images of my wife, in her NHS uniform, dispensing fuel and therefore I would presume will also show her entering her card, and pin in advance of the dispensing - however Motor Fuel Group and their agents are demanding payment of the £20 fuel and additional £145 fees (reduced to £45 for prompt payment) despite her being unaware of the 'suspended' sale.
I have asked Motor Fuel Group for data on any other 'Pay at the Pump' issues on the 31st October (date of alleged offence), as our bank confirms that no payment was presented by the retailer, and surely their pumps do not discharge fuel without prepayment authorisation?
All a bit of a mess and certainly will make us both avoid these forecourts and this organisation in the future.

We frequently fill up at the Gyle Morrisons petrol station and have never had any issues until now.
Last 2 times we put our card in as usual and were told to take fuel……we have now received 2 letters in the one envelope telling us we have illegally taken fuel without payment on the last 2 occasions.
On checking bank statement we can see that the payments were not taken however we left the station assuming that all was in order.
Penalty charge for each occasion was £145 but reduced to £45 for prompt payment. As my husband suffers from severe anxiety I paid the charges immediately - £90 for an error we had no part in. My husband has since emailed MFG but has not even had an acknowledgment.
We will not be using them again and my husband has been made to feel like a criminal despite having used the same petrol station for decades.
Be aware as in our opinion there has to be a fault with the machine.

MFG Desford Crossroads - Received a £100 fine for being at the carwash longer than 30mins! Staff not interested in helping, Won't be using them again

It is no good for charging Barry for electric car
Uber driver in uk never use this app because they precharge you £40 even if you charge £5 and they do each time you want to charge your car

This company decided damage to my car, in the Morrisons' car wash they now own, was not their responsibility and did not uphold any aspect of the claim. They provided no evidence to support their decision. They actually stated the machinery would activate regardless of the car's alignment, a direct contradiction to their signage. So, you drive in with a perfect car and drive out with an imperfect one with damage to the tune of £600 they wash their hands of. Disgraceful.

Just came into Morrisons petroleum station at portobello for calor gas and waiting over an hour, the service is terrible and the prices of food and fuel are outrageous, don’t go near this place

I went to the Morrisons Petrol Station in Milton Keynes Today and had an issue with the fuel pump I couldn't get fuel nor could I pay, I then realise that I was missing £100 from my bank and was sat as a pending transaction, this amount being deducted came at the worst time, so out of distress I asked site who I can contact, they mentioned MFG and provided me with a contact number, which i then called.

I didn't think I would get anything from it nor any help or assistance however, to my surprise I got an answer to a young Gentleman called Oliver, he was extremely polite and I must say extremely understanding, this didn't only feel like customer service but made me feel like I was talking to a friend. He was extremely helpful and advised everything with great detail, he then spoke to what he called the IT Team and a short while later he called again and said he had some great news, he told me to check my bank and to my surprise all was resolved, he sincerely apologised and explained how everything works, this has reassured me and I will continue to use the station and pay at pump due. I had to ask if there was something i could do in return and said i will be writing an honest and happy review for the service provided to me.

Many Thanks Oliver and I couldn't have been more surprised and happy with the service you provided I do hope you receive heavy praise after this due to the efforts and time you done this in.

Outstanding, 10/10 Service and has changed my view on Morrisons Petrol Stations that MFG now own.

Just pulled over to refuel at Boroughbridge morrisons, usually my stopping point. It's now been taken over by MFG signage lights highlited 3 prices ranging from £1.29 per litre wrongly presumed was basic unleaded £1.36 per litre presumed to be premium unleaded one pound £1.39 for diesel supermarket fuel charged at rip off motorway prices. Won't ever be stopping there again Cartel

Today I am changing from lpg heating to diesel and sole reason is you managed to double lpg prices, whilst Europe expands and drops prices… Exploiting Morrisons vulnerable customers and destroying the environment 🤮

Appauling customer service skills

Daughter just out after getting fuel and using her contacless in lynseyfield garage in East kilbride, got £46 of fuel and charged her £100 told her need to wait 7 days don't go anywhere near them.

MFG have just taken over the morrisons forecourt in coalville. I have always used morrisons as you get points for money off. Never going to this forecourt again as they don't know what they are doing and ripped me off, saying I'd used part unleaded and then diesel in my van and charged me for both # robbing people of doubtful parentage...

My Issue was the filling of my Safer Fill LPG gas bottle at MFG's Morrisons Fuel Station in Wellingborough.
The problem was that the only pump to fill LPG was faulty for many weeks, in so much that the trigger assembly locking ring was in the wrong position preventing it from attaching to my Gas cylinder.
Morrison's did not help,
so I contact Health and safety (HSE) but that takes time!
So I spoke to Courtney at MFG and she said it might take some time but she would sort it.
And true to her word, she did, keeping me informed of all steps she had to take but today I was able to go to my Morrisons (MFG) petrol station and fill my Saferfill Bottle with LPG with no issues.
Many thanks Courtney for your help as I am so happy to have my only Saferfill Approved Station back up and working as before.
Also Courtney many thanks for the voucher, I used it today.
So for taking charge of my problem and seeing it through to the end today, well-done for your outstanding Customer Service.
Regards R Bowen.

Been using Morrisons Hartcliffe for fuel for last 18 years or so. Last month the pay at pump facility has been removed/doesn't work. Looks like the fuel side has been taken over about the same time with completely new staff been taken on when the issues with pay at pump started. Are they nos a franchise? Been met with several excuses as to why we can't pay at pump - none of which make any sense. For me it looks very much like they want you in the kiosk to boost sales. No other reason makes sense. If I want to buy something I'll go inside - my choice! When I submitted a an online complaint using the drop down for fuel issues (MFG) got a tired and lazy response to say contact MFG. Why bother giving me the option in the first place. Oh and no contact details provided either. Pay at the pump is a way of reducing queues especially at peak times and convenience for the customer. You've gone backwards. Get it sorted Morrisons. It's your name on the forecourt!!

Appalling experience for my son who has just passed his driving test. He went to fill the car with petrol, and the cashier refused to take payment, stating he was too young to have driven there.
In an attempt to resolve the issue peacefully, my son had to show her his ID - which the cashier took photos of, on her personal phone to share in a group chat and this was to prove he was old enough to drive and fill a car.
This is a huge breach of GDPR and playing on a young person’s vulnerability which I would like to discuss with some senior team leader.
I have tried emailing, but the email doesn’t send, I have tried phoning and once you select option 1 for customer service the line goes dead.
I really need to speak to someone about this incident sooner rather than later as don’t want anyone else have to experience that - when seemingly doing the right thing.

Disgusting, greedy company. Hiking LPG prices up to an.impossible cost. No reason.other than GREED.

Fast becoming the worst name in customer services in the U.K. Totally abysmal across the board. In store pricing is completely absurd. 90% of your staff don’t speak enough English to operate safely. MFG is a complete disgrace, really really bad and you deserve to go bankrupt.