Motorama Reviews 

156
TrustScore 1.5 out of 5

1.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

AVOID - there are other dealerships. Absolute scammers, just like the hundreds of other people they tried to run their scam on me when they tried to buy my car. Ran a diagnostic which came back with a... See more

Rated 2 out of 5 stars

Sold my car to Motorama via Motorway. Turned up late, inspected the car, told me there were a series of issues including the exhaust was misfiring (had been replaced 3 months earlier) and tried to off... See more

Rated 1 out of 5 stars

Avoid at all costs - both sales and after sales repairs. Vehicle sold to us allegedly in working condition with assurance than any issues identified after sale would be swiftly repaired. After trading... See more

Rated 1 out of 5 stars

Used their website to find suitable leasing. Everytime i placed an order never heard back from anyone via email or phone. I requested several cars maybe thinking it was me at fault but the searches ap... See more

Company details

  1. Vehicles & Transportation

Written by the company

Lease a brand-new car from Motorama, powered by Vanarama. Browse our offers & deals and get the best price on a brand-new car across a range of makes and models. Get an instant quote and order online, with free delivery and simple monthly payments.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

156 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.6

All reviews

(156)

10 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Most competitive quote I found

Most competitive quote I found. Fantastic service every step of the way and very knowledgeable staff. Would highly recommend and will use again when my lease expires. Very happy with my new car.

11 January 2019
Unprompted review
Motorama logo

Reply from Motorama

That's brilliant to hear, Demetri - and great that you're very happy with the new car!

Thanks for sharing.

Ollie, Motorama

Rated 5 out of 5 stars

Very competitive quote Excellent…

Very competitive quote Excellent customer services efficient and kept me informed at every step. Would definitely use again when lease is due for renewal ask for Ryan as he dealt with all my needs

4 January 2019
Unprompted review
Motorama logo

Reply from Motorama

It's great to hear that everything went smoothly and you felt fully informed. We'll share your feedback with Ryan, too.

Thanks for posting

Ollie, Motorama

Rated 5 out of 5 stars

A brilliant service

A brilliant service from start to end. Great price, great staff, great car. Professional and efficient throughout. All staff were friendly, knowledgeable and helpful. Mainly looked after by Eloise who was outstanding.

2 January 2019
Unprompted review
Motorama logo

Reply from Motorama

Wow! Thanks very much, Roger. We aim to make all our customers as happy as you!

And we'll pass on the feedback to Eloise and the team.

Thanks again

Ollie, Motorama

Rated 5 out of 5 stars

It's been an excellent experience so…

It's been an excellent experience so far from ordering the car online, arranging the delivery date and having the car delivered, I've had no issues at all. Communication has been clear and timely.

2 January 2019
Unprompted review
Motorama logo

Reply from Motorama

It's really good to learn that your online ordering experience was excellent.

Thanks very much for sharing

Ollie, Motorama

Rated 5 out of 5 stars

very professional and polite staff it…

very professional and polite staff it was the first time I had ever leased a car and they made it easy and painless with a great deal on the lease car I would have no hesitations in recommending Motorama to friends and family alike

2 January 2019
Unprompted review
Motorama logo

Reply from Motorama

That's fantastic news, Simon. We aim to make things as easy as possible, and it's great to hear that this was your experience.

Kind regards

Ollie, Motorama

Rated 5 out of 5 stars

Wonderful staff

I found the staff very helpful, friendly and professional at their job. They help me sort out the best insurance for my car as well.When I misplaced my paper work a quick call to them and they replaced it .

2 January 2019
Unprompted review
Motorama logo

Reply from Motorama

It's great to hear that you had such a positive experience and we managed to sort you out with the best insurance.

Thanks for posting

Ollie, Motorama

Rated 1 out of 5 stars

Dire.....

Dire.....

I obtained an online quote which was emailed to me on the Sunday. I arranged a test drive in the vehicle and and subsequently completed a full online application on the Thursday. I received an automated message to say someone would be in contact within two hours. After 24 hours I had heard nothing, so I called them to be told that the quote they had given me was incorrect and the correct quote was TWICE the original figure. The original quote then mysteriously disappeared - I received no apology for their error. Don't waste your time with these "amateurs"- there are far better leasing companies out there.

1 January 2019
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, Very happy with my new car

17 December 2018
Unprompted review
Motorama logo

Reply from Motorama

Great news! Thanks for sharing, Bobby.

Ollie, Motorama

Rated 5 out of 5 stars

Fantastic service

Great deal on the car, great service from everyone I spoke to, they were all so helpful and friendly, especially Eloise.

Would highly recommend :)

14 December 2018
Unprompted review
Motorama logo

Reply from Motorama

We're thrilled to hear everything was great from your side and we'll pass the feedback on to Eloise!

Thanks very much, Megan.

Ollie, Motorama

Rated 5 out of 5 stars

Our lease was sorted quickly and…

Our lease was sorted quickly and professionally, we had full correspondence al the way through and would use Motorama again.

12 December 2018
Unprompted review
Motorama logo

Reply from Motorama

We love feedback like 'quick' and 'professional'! Thanks very much for sharing, Jayne.

Ollie, Motorama

Rated 5 out of 5 stars

It was very enjoyable and pleasing…

It was very enjoyable and pleasing experience dealing with motorama and I would highly recommend them

7 December 2018
Unprompted review
Motorama logo

Reply from Motorama

It's fantastic to learn the experience was so pleasing!

Thanks very much, Martin.

Ollie, Motorama

Rated 5 out of 5 stars

Stress free car leasing

The experience start to finish was superb. Pricing was the best on the market I found and would recommend to anyone looking for a new car!

7 December 2018
Unprompted review
Motorama logo

Reply from Motorama

That's excellent news - really appreciate your sharing this!

Thanks very much, Bradley

Ollie, Motorama

Rated 5 out of 5 stars

Excellent from start informed threw out…

Excellent from start informed threw out will be useing again staff very friendly gave me lots of information

3 December 2018
Unprompted review
Motorama logo

Reply from Motorama

It's great to hear you were pleased with all aspects of the service and felt well informed. We look forward to next time, too!

Thanks very much, Simon.


Ollie, Motorama

Rated 5 out of 5 stars

Just do it!

Brilliant. Great company - lots of communication, good quote, car delivered on time. Overall very pleasant experience and I would not hesitate to use them again. My only (tiny) suggestion for improvement would be a single point of contact throughout the process, but that's certainly not a deal breaker - everyone I spoke to was polite and well-informed. Well done Motorama!

29 November 2018
Unprompted review
Motorama logo

Reply from Motorama

Thanks very much for your feedback, Richard. It's fantastic to hear such positive things and we hope you're enjoying your new car!

Thanks also for the suggestion which is really appreciated. We are constantly looking at ways to streamline our processes and offer a better and simpler experience for customers and this will be passed on and is really helpful.

Much appreciated

Ollie, Motorama

Rated 4 out of 5 stars

Love the car

Love the car, and cant fault the service. The only issue i had was that my car came a day late and i was stranded at work. They did help by paying taxi fares home and back to work the next day.

26 November 2018
Unprompted review
Motorama logo

Reply from Motorama

Sorry to hear about the delay with the car, but pleased that we were able to help in the end.

Thanks for sharing, Carl.


Ollie, Motorama

Rated 5 out of 5 stars

Ryan and his team were superb and got…

Ryan and his team were superb and got me exactly the model I was looking for at a highly competitive rate.
Really nice people and very efficient,

26 November 2018
Unprompted review
Motorama logo

Reply from Motorama

Hi Geoff

It's fantastic to hear that you received such a great service from Ryan and team.

We hope you're enjoying your new car!

Thanks for sharing

Ollie, Motorama

Rated 5 out of 5 stars

Excellent service, love my new car

This was my first experience of leasing and the service has been excellent. Very helpful and friendly staff. Ordered my car couple of weeks ago and it was delivered yesterday a way ahead of estimated time. The whole experience has been great from the start to finish. I would highly recommend the company to my friends and family.

21 November 2018
Unprompted review
Motorama logo

Reply from Motorama

It's really great to hear that everything went smoothly, you received an excellent service and the car was delivered ahead of time!

Thank you very much indeed for letting us know.

Ollie, Motorama

Rated 5 out of 5 stars

Fantastic experience A+++

Fantastic experience from start to finish , keep up the good work 👍👍

9 November 2018
Unprompted review
Motorama logo

Reply from Motorama

Thanks very much, Jamie. Great to hear!

Ollie, Motorama

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look