motoin.de Reviews 

Disappointing. The website allows you to process a transaction for products they don’t ship to your country. The information to find out the products aren’t available to be shipped are hidden in drop downs and not clearly visible - the chatbot on the site also gives some conflicting info. Other purchasers appear to have found the same issue when looking at other reviews in retrospect.
When paying with PayPal, it processes payment even though it says it gives you the option to review on the Motoinn website before proceeding and by then it is too late. Lost quite a lot of money in currency conversion fees with the refunds so won’t be shopping with them again.

The whole process from shopping selection to delivery (in another continent) was flawless and easy. I got a armored moto jacket that was exactly what was described, the quality great and sizing precise.
Will continue shopping here from Mexico !

Just be aware when ordering from this site, I’m in the UK and not only did it take forever to arrive when it did it went straight to the parcel force deport and I was expected to pay a whopping £80 tax on the jacket before being allowed to receive it!!
The fact that I ordered the exact same jacket from another company that also wasn’t UK based and the jacket was same price and delivered without paying any tax!!
I wouldn’t of minded paying a small tax on the jacket but I think another £80 is absolutely shocking and makes what is an essentially good price into a expensive jacket, and like I said considering I got the exact same jacket from another non UK based company without any silly surprise huge tax bill was great and getting g a refund from them was a long process too!

I had the worst experience with Motoin, and I feel obligated to warn others before they make the same mistake.

I placed an order with them and paid for DHL shipping, expecting the reliable and fast service DHL provides. Instead, my package never arrived, and after weeks of back-and-forth, I discovered that Motoin deceptively handed the package off to a local postal service without my consent. This is not the DHL service I paid for, and it feels like a scam.

Here are the key issues:

1. Nonexistent Customer Support:
My emails went unanswered for days.
When they did reply, the responses were generic and ignored the specific concerns I raised.

2. Deceptive Shipping Practices:
I paid for DHL shipping, but the package was apparently transferred to Israel Post—a slower and unreliable service.
Meanwhile, a similar order I placed with XLMoto on the same day arrived via DHL in just 5 days, proving there were no DHL delays as Motoin claimed.

3. Complete Lack of Accountability:
They blame DHL for the delay, but DHL clearly doesn’t even have the package anymore.
Instead of fixing the issue, they keep asking me to “wait” while offering no real solutions or updates.

4. Still No Resolution:
After weeks of waiting and frustration, I’ve had to file a PayPal chargeback to get my money back because Motoin refuses to take responsibility.

This entire experience has been a nightmare. Motoin's lack of transparency, poor customer service, and dishonest shipping practices make it a company I cannot recommend to anyone.

If you value your time, money, and peace of mind, stay away from Motoin and shop with more reputable retailers like XLMoto instead.

Motoin has lost my trust forever, and I will never order from them again.

International buyers beware, painful customer service.
I ordered a pair of boots, then I get an email that the boots are “doscontinued” and my order is being cancelled (even though the boots are still advertised for sale on the website), I thought naturally they would refund the money since they are cancelling my order, silly me, I look at my CC statement months later and see there is NO REFUND!.
Contact support, they suggest I buy something else, I repeatedly asked them if there will be any problems with the order, the slow to answer customer service informed me that there shouldn’t be as long as “I don’t order discontinued items” so I ordered another item I get a tracking link, the link informs me that the parcel cannot be delivered. So no package, no money and then when I am contacting support but I get no responses whatsoever.
Really appalled with the whole experience.
If you are considering motoin.de make sure you look at championhelmets, they are from the NL and have much better prices and impeccable customer service with fast reasonably priced shipping.
Personally after this I am never dealing with this company again, I just hope I can get my money back

As usual great experience, quality products, competitive price and well packed - quick delivery.

Keep up great work !

Thank you from Ireland ;)

placed an order over two weeks ago and experienced significant delays with no proactive communication from the company. Despite multiple follow-ups, I only received vague responses blaming the manufacturer, with no concrete timeline provided. Even after being assured my order would ship "soon," more days passed without any updates or progress.

What made this worse was the lack of transparency during the ordering process—no warnings about potential delays were displayed for the items I purchased. Customer service was underwhelming, as I had to repeatedly reach out to get even minimal updates. This kind of service is unacceptable for an online retailer.

I appreciate that unforeseen delays can happen, but better communication and some form of acknowledgment (or compensation) for the inconvenience would have made a big difference. Unfortunately, this has left me hesitant to shop here again.

edit: as of 15/1/2025, the helmet i ordered that got discontinued came back in stock and i decided to order it since you cannot get it anywhere else, though it was significantly more expensive than my original purchase, i knew at least i would get my money back if it happened again. messaged them to ask if i could get a difference refund as i had previously ordered it during black friday, though took 3 weeks for a response. today they have sent me a refund of the difference so credit where due, updating my score based on this though based on my experience up until now, i cannot fairly give an outstanding rating. 3 stars for mediocre should suffice.

my original review of 1 star:
quite possibly one of the worst experiences ive had with a retail company.
i ordered a helmet during black friday, after 3 days of no info on my delivery, checked to find out my delivery was delayed, it took them a week to respond after i asked whats happening. they said they were waiting for their supplier. a week later, order status was changed to discontinued, for a helmet they had in their black friday sale. i saw the helmet elsewhere, i shouldve ordered from them instead... now im out of luck as i cant find it anywhere and its no longer black friday, this helmet was also meant to be a christmas present.
credit where due, i was refunded... but it took them a week, as of writing this, christmas is next week. the responses i did get were incredibly unsympathetic

just adding on from this due to the response below... im not sure if it was even read as i didnt even receive my order! feels like an automated copy pasted response, i rest my case.

order not arriving and emails not being answered. Disputing the order with my bank. Don't waste your time.

I bought from this website 3 items for the Black Friday. One was available and 2 to order in 3-4 days. After many days I discovered that they did not have anymore the available product at the order time, probably they sold to another customer after my payment. I wrote them 3 emails with no answer and a complete disrespect. I escalate the case to PayPal to have back the money. Buying from them I did not buy from other during the black Friday and I lost the opportunity to save money from other more serious seller.
Dec 26 2024
Because they answered in Italian, it is the right thing to translate in Italian my original complaint as follow.
Ho acquistato da questo sito web 3 articoli per il Black Friday. Uno era disponibile e 2 da ordinare in 3-4 giorni. Dopo molti giorni ho scoperto che non avevano più il prodotto disponibile al momento dell'ordine, probabilmente lo avevano venduto a un altro cliente dopo il mio pagamento. Ho scritto loro 3 email senza risposta e con totale mancanza di rispetto. Ho inoltrato il caso a PayPal per riavere indietro i soldi. Acquistando da loro non ho acquistato da altri durante il Black Friday e ho perso l'opportunità di risparmiare denaro da altri venditori più seri.
Aggiungo altro che ritardo non hanno voluto rispondere alle email se non a quella di PayPal con il rimborso.

simply put i bought product which has not arrived and they refuse to even discuss a refund, the product was advertised at £300 however additional charges import duty and transport took to the price to over £400, i have still not received the item.

personally i will never use this company again, it might appear cheap but the advertised price is misleading for a product which does not arrive and cant be refunded

stay clear

As I'm writing this review, I still haven't received my goods, a word of advice would be, if you are ordering from UK, it simply isn't worth it, after you have paid delivery cost then 20% VAT, on total cost including delivery charge then the the delivery company charge another £12 release charge which you also pay VAT on, the savings are pretty much nothing.
Now if for some reason the goods need to be returned for any reason you will end up paying more than you would have if you just bought them in the UK.

Excellent overall experience with motoin. Just be careful as UK customer with customs charges that you will be hit with when the items arrive. With helmets being protective equipment, the VAT duty can be claimed back from HMRC.

This company is an absolute joke!
They advertise products that are in stock and available in 1-3 days, then when you check your order status it shows that it is delayed!! Contact with the company is a joke! They don’t respond to emails and if you try to phone ( from whichever number you can find) it doesn’t connect.
I believe they don’t have anywhere near as much stock as they make out and hope to rip people off.
The money you think you may save isn’t worth the hassle and messing around.
Having bought lots of motorcycle clothing and parts from the continent for a long time, these guys are the worst! -10 from me.
Best start trying to claim my money back and shop elsewhere!!! ( even worse is that it’s a present)

A month has passed since I placed my order, and the store has not sent the goods. In the emails they kept changing the dates when they would send them. Now they have even stopped writing me back. I warn everyone about these thieves. Do not make any purchases here!!!

Exactly what I was looking for, in stock for immediate purchase. The ordering process was simple and fast. Worldwide shipping available at reasonable prices. Looking forward to receiving the product.

Very poor service. Ordered Daytona boots which didn’t arrive. Chased order and was told there were supplier issues. Chased again after waiting 4 weeks only to receive an auto generated email stating the product was discontinued. No mention of a refund. Reported the failure to supply goods to Mastercard.
DON’T WASTE YOUR TIME OR MONEY.

My order was supposed to be shipped within 3 to 5 days. Now this is almost the 3rd week and every-time the service representative is telling me there is a delay from their supplier and it will take one more day. I am even unable to cancel the order.

Never recieved going on 3 weeks no tracking since 1 day purchased, wouldn't mind if answers given but no response for days and last communication will open a case.
Pretty awful generally

I paid 397€ for Order No: 816109
The money was transferred from my account.
I contacted the customer service and they replied: "We have not received a payment for this order."

Update: one month later after this review I was refunded. I'm hence updating my review and increasing to 3 stars (from 1).