Moto-Electrical Reviews 

202
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the super fast delivery, often receiving orders the very next day, and appreciate the well-packaged products. Many highlight the excellent, helpful service and the easy-to-navigate website for placing orders. Reviewers are highly satisfied with item quality, noting they are exactly as advertised and work perfectly, getting their vehicles running again. However, some customers noted product functionality issues, such as receiving a flat battery or a non-working key barrel, with others mentioning poor quality. A few also experienced delivery problems, including being charged for return postage due to company error, items reported delivered but not received, or unexpected customs fees.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast and prompt delivery,... See more

Product

Consumers find products to be positive, with many reviewers praising the quality and functionality of items... See more

Order

Reviewers highlight positive aspects of order, often praising the easy and simple ordering process, with many... See more

Service

Users describe positive interactions with service, consistently praising the company for its top-class and... See more

Quality

People report positive experiences with product quality, with many reviewers highlighting good quality parts... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy To Use Website. Ordered & Paid Immediately Without Issue. Dispatched Same Day & Delivered The Next Day. Perfect Item Application. Installed Without Any Issues This Company Know How To Oper... See more

Company replied

Rated 5 out of 5 stars

Fast delivery of the regulator/rectifier and it worked a treat. A proper professional company. Would recommend using this company. Thanks. Got my bike going again after a lot of other delivered produc... See more

Company replied

Rated 5 out of 5 stars

I was in need of a set brushes and a brush plate for my rare Honda. I called and spoke to David who was super helpful over the phone. Once I had found the OEM part number they quickly matched the... See more

Company replied

Rated 5 out of 5 stars

From the Initial Telephone Conversation to placing the order for a LRU and the Prompt Delivery one day later by the Royal Mail this Team operated Superbly. If you wish I will do a Like on Facebook an... See more

Company replied


Company details

  1. Auto Parts Store

Written by the company

Moto-Electrical are the leading supplier of Electrical Engine components in the UK and Europe. Whilst bringing you brands like CRC, RMstator & Arrowhead at affordable prices. Offering Trade accounts and Discounted bulk buys.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

202 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(202)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good price

Good price, at least on the items I needed compared to others. Also quick delivery, even though not free. I would definitely buy from them again

2 October 2024
Rated 5 out of 5 stars

Mosfet regulator for aprilia RSV4…

Mosfet regulator for aprilia RSV4 factory,
Product looks well made, came with all the plugs to replace damaged parts, fitted perfectly and appears to work very well, very well packaged and excellent delivery time.

4 September 2024
Rated 2 out of 5 stars

The machine finish on the inside of the…

The machine finish on the inside of the rotor was poor,I had to spend time with a small file dressing the casting to remove excess swarf before I dare fit the rotor to my bike.

29 August 2024
Moto-Electrical logo

Reply from Moto-Electrical

Hi Pete

We are sorry to hear you are not happy with the quality of the flywheel - we will raise this with our distributor.

Unfortunately because you filed the rotor down yourself, this voids warranty. We have no record of you contacting us regarding this rotor therefore this is hard for us to now see where you had the problem. However, we are happy to talk to you about this situation to see what we can do for you. Send us an e-mail to sales@motoelectrical.co.uk or give us a call on 01953 603420!

Rated 1 out of 5 stars

incorrect statment of item value when exporting to EU

when sending the item to my country Portugal, it was stated that the items value was of the total amount of shipping plus the value of the item, makking it more than 50€, so i then had to pay 23% of tax and a service price totaling about 22€ to receive the item. if this had not happened and the value of the order had been stated correctly this would not of happened. Apart from that i am satisfied

15 August 2024
Moto-Electrical logo

Reply from Moto-Electrical

Hi Srom,

Unfortunately due to Brexit rules and the EU/UK regulatory boards we must state the value of the item plus shipping. This information can be found on gov.uk - which is the official UK Government website.

If you could send us a message on sales@motoelectrical.co.uk with your order number - we will see if we can do anything for you or if you have any general questions regarding the situation!

Rated 5 out of 5 stars

2006 harley regulator

Bought a regulator for a 2006 harley, the item was delivered within a few days and was wellnpackaged, good communication and I am satisfied with the service.

6 August 2024
Rated 5 out of 5 stars

Helped me in every way they could.

Customer service before purchase was extremely helpful.
After ordering, my goods were delivered before anticipated date, they were well packed and professionally presented.
This has been a great service and a pleasure to deal with this company.

13 August 2024

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