Still early days with my M5 GPS DHC but it's working just as I hoped. Ordered direct from Motocaddy.us and it was shipped immediately. Assembly was very straightforward, easier than I recalled from... See more
Company replied
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Review summary
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What people talk about most
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I have always bought Mottocaddy products as I’ve upgraded them over the years because of their superb build quality and functional designs. I have never had to deal with the customer service before... See more
Company replied
What a great company to do business with, can't recommend them highly enough. Had an issue with my golf trolley. Sent an email with photos and requesting help to Customer Services. They responded wi... See more
Company replied
I am really enjoying my MotoCaddy! I use it four times a week and it has helped take the stress off my back pushing up hills, etc. The quality of the product is great. However, I did have an issue wit... See more
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Company details
Written by the company
Motocaddy was founded with the goal of bringing the very best in build quality, style, reliability and affordability to the world of electric golf trolleys.
Motocaddy
Written by the company
- CLASS-LEADING CUSTOMER CARE
- We are proud to have a class-leading customer service team on-hand to ensure we deliver the best possible buying experience and after-sales support.
- BUILT TO ENHANCE
- As keen golfers ourselves, we understand that hundreds of thousands of golfers around the globe rely on and trust Motocaddy equipment to play the game they love. That’s why we’re passionate about producing an innovative and expansive product range that excels in performance, reliability, and affordability.
Contact info
Unit 16 Stansted Distribution Centre, CM22 7DG, Great Hallingbury, United Kingdom
- +44 (0)1279 712370
- info@motocaddy.com
- www.motocaddy.com
4.5
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Useless
Still useless, haven't fixed the mapping issue with the hole indexing. How would I rate the CEO of the company. I wouldn't even give him a single grain of star dust.
23 May 2026
Unprompted review
Reply from Motocaddy
Good morning Roderick
I am very sorry you are still having mapping issues on your course. I have been in contact with Motocaddy Australia who are currently working with the Mapping Provider and the Golf Course to find a solution. They will be contacting you in the meantime.
Kind regards
Debbie Bays
Head of Customer Support UK
Excellent customer service
Excellent customer service, push trolley developed a fault was investigated via emailed photos and video replacement provided in 24hrs.
13 July 2026
Unprompted review
Reply from Motocaddy
Good morning Stephen
Thank you so much for your kind words and positive feedback! We're delighted to hear that our Customer Support Team were able to assist you efficiently and that you had a great experience with our company. If you need any further assistance in the future, please don't hesitate to reach out.
Kind Regards
Debbie
Customer Support Manager
I am using Motocaddy trolley and have…
I am using Motocaddy trolley and have great experience.its remote caused some problems I approached the Motocaddy team and honestly they were very helping and replaced the remote .I want to thank The Motocaddy team and especially Harry MacLean for their quick response and Customer care services.I am really obliged.
Kind Regards
19 June 2026
Unprompted review
Reply from Motocaddy
Good morning Muhammad
Thank you so much for your kind words and positive feedback! We're delighted to hear that Harry was able to assist you efficiently and that you had a great experience with our company. If you need any further assistance in the future, please don't hesitate to reach out.
Kind Regards
Debbie
Customer Support Manager
Best golf cart/customer service!
I have been using the Motocaddy for about a year on a mountainous course that has uneven terrain. The Motocaddy has been great, easily climbing hills and very controlled downhill/sidehill descents. Within one year it has paid for itself over cart fees. Plus the exercise is a bonus! Motocaddy customer service is also a 5 star, they immediately sent me a replacement remote when mine acted up. I have had 2 other motorized carts in the past (Cartek and Navigator). Motocaddy by far exceeds these competitors. I'm 5'1" and weigh 105lbs and can easily lift the folded Motocaddy in my trunk. So easy to use, I don't even need to look at the remote in my hand as I am using it.
8 July 2026
Unprompted review
Reply from Motocaddy
Good morning Kathleen
Thank you so much for your kind words and positive feedback! We're delighted to hear that you are enjoying your Motocaddy experience. I will pass on your feedback to the US Customer Support Team. If you need any further assistance in the future, please don't hesitate to reach out.
Kind Regards
Debbie
Head of Customer Support UK
Excellent helpful & friendly service
The service I had from Zena at Motocaddy was outstanding.From my sending an email to receiving a replacement part for my bag was 48hrs. Communication throughout was excellent; helpful & friendly. Thank you so much
8 July 2026
Unprompted review
Reply from Motocaddy
Good Morning
Thank you so much for your kind words and positive feedback! We're delighted to hear that Zena was able to assist you efficiently and that you had a great experience with our company. If you need any further assistance in the future, please don't hesitate to reach out.
Kind Regards
Debbie
Customer Support Manager
An incredibly helpful employee Aaliyah
An incredibly helpful employee, went way over and above to resolve my issue.
Thank you Aaliyah
14 July 2026
Unprompted review
Reply from Motocaddy
Good Morning Anthony
Thank you so much for your kind words and positive feedback! We're delighted to hear that Aaliyah was able to assist you efficiently and that you had a great experience with our company. If you need any further assistance in the future, please don't hesitate to reach out.
Kind Regards
Debbie
Customer Support Manager
Great service
Battery charger failed on Sunday. Reported this to Motocaddy on Monday. Replacement unit delivered Tuesday.
My call was answered immediately by the service department. Bethany was very helpful and careful to identify the correct charger. Responded promptly when I sent photos by email.
A++ overall experience.
14 July 2026
Unprompted review
Reply from Motocaddy
Good Morning Mark
Thank you so much for your kind words and positive feedback! We're delighted to hear that Bethany was able to assist you efficiently and that you had a great experience with our company. If you need any further assistance in the future, please don't hesitate to reach out.
Kind Regards
Debbie
Customer Support Manager
Not my first time seeking assistance…
Not my first time seeking assistance from Motocaddy customer service and again hugely impressed by their efficiency and pleasant manner (Zena in this instance) problem dealt with immediately.
14 July 2026
Unprompted review
Reply from Motocaddy
Good Morning Ann
Thank you so much for your kind words and positive feedback! We're delighted to hear that Zena was able to assist you efficiently and that you had a great experience with our company. If you need any further assistance in the future, please don't hesitate to reach out.
Kind Regards
Debbie
Customer Support Manager
I had an issue with a defective golf…
I had an issue with a defective golf trolley. When I reported the defect, Bethany handled the situation professionally and promptly. I was particularly impressed by her willingness to acknowledge the fault with the product and take immediate steps to resolve the issue. The replacement process was straightforward, efficient, and exceeded my expectations. A very good experience overall.
14 July 2026
Unprompted review
Reply from Motocaddy
Good Morning Ian
Thank you so much for your kind words and positive feedback! We're delighted to hear that Bethany was able to assist you efficiently and that you had a great experience with our company. If you need any further assistance in the future, please don't hesitate to reach out.
Kind Regards
Debbie
Customer Support Manager
Resolution of online warranty registration issue
Immediate email response and resolution from Gerrie regarding an error made registering the warranty online.
13 July 2026
Unprompted review
Reply from Motocaddy
Good Morning Peter
Thank you so much for your kind words and positive feedback! We're delighted to hear that Gerrie was able to assist you efficiently and that you had a great experience with our company. If you need any further assistance in the future, please don't hesitate to reach out.
Kind Regards
Debbie
Customer Support Manager
Excellent service and staff
I cannot fault the customer service shown by Motocaddy, when responding to a fault i reported regarding my electronic trolley. Within 10 minutes of sending an email I was contacted by Aaliyah Musson who immediately found an extremely satisfactory resolution to my problem. Other companies could take a leaf out of their book on how to treat customers.
10 July 2026
Unprompted review
Reply from Motocaddy
Good Morning Darren
Thank you so much for your kind words and positive feedback! We're delighted to hear that Aaliyah was able to assist you efficiently and that you had a great experience with our company. If you need any further assistance in the future, please don't hesitate to reach out.
Kind Regards
Debbie
Customer Support Manager
Great service and support
Aaliyah was very helpful and sympathetic to my warranty issue and did all she could to get me back up and running again.
Great communication and service.
13 July 2026
Unprompted review
Reply from Motocaddy
Good Morning Steve
Thank you so much for your kind words and positive feedback! We're delighted to hear that Aaliyah was able to assist you efficiently and that you had a great experience with our company. If you need any further assistance in the future, please don't hesitate to reach out.
Kind Regards
Debbie
Customer Support Manager
I have an older S3 pro trolley with the…
I have an older S3 pro trolley with the older type accessory station, i brought the drinks holder yet doesn't with the fitting pin. i was told (not by Motocaddy) that id have to replace the whole thing with the new version cost £30 , i contacted motocaddy and Zena ellen kindly send me a new fitting pin for free. thats excellent customer service in my book
13 July 2026
Unprompted review
Reply from Motocaddy
Good Morning
Thank you so much for your kind words and positive feedback! We're delighted to hear that Zena was able to assist you efficiently and that you had a great experience with our company. If you need any further assistance in the future, please don't hesitate to reach out.
Kind Regards
Debbie
Customer Support Manager
A very happy customer!
An extremely helpful and efficient service and dealt with so quickly, very friendly manner - impressed!!
13 July 2026
Unprompted review
Reply from Motocaddy
Good Afternoon Linda, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Customer Support and the Motocaddy Management Team.
Kind regards
Debbie
Customer Support Manager
Quick and helpful response to problem
I bought an electric trolley but had difficulties registering it online via the Motocaddy website. After contacting Motocaddy Aaliyah replied really quickly and registered the trolley for me.
13 July 2026
Unprompted review
Reply from Motocaddy
Good Afternoon Sue, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Aaliyah in Customer Support and the Motocaddy Management Team.
Kind regards
Debbie
Customer Support Manager
Great Company
Great value, brilliant product.
Customer service was fantastic - quick, polite and super efficient. Cameron and Debbie both were brilliant.
Will definitely be using them again!!
9 July 2026
Unprompted review
Reply from Motocaddy
Good Afternoon Thomas, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Cameron in Customer Support and the Motocaddy Management Team.
Kind regards
Debbie
Customer Support Manager
Zena was amazing
Zena was amazing. Very straightforward and effective. Addressed my concerns perfectly. Well done! Keep it up!
1 July 2026
Unprompted review
Reply from Motocaddy
Good Afternoon Marco, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Zena in Customer Support and the Motocaddy Management Team.
Kind regards
Debbie
Customer Support Manager
Bethany was really helpful and offered…
Bethany was really helpful and offered a solution to my issue. Thank you! 🤩
8 July 2026
Unprompted review
Reply from Motocaddy
Good Afternoon Louise, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Bethany in Customer Support and the Motocaddy Management Team.
Kind regards
Debbie
Customer Support Manager
Prompt attention
Prompt attention, clear communication, correct product delivered, f.o.c. ! Couldn't ask for more.
8 July 2026
Unprompted review
Reply from Motocaddy
Good Afternoon Peter, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Customer Support and the Motocaddy Management Team.
Kind regards
Debbie
Customer Support Manager
Battery fault with M5 GPS Electric Trolley
Last week I purchased a new Motocaddy M5 GPS Electric Lithium and when putting the charged battery into the trolley at my golf club on Monday 6th July 2026. The on-screen charge showed red. So, I had to ‘freewheel’ it for an entire 18-hole round. Resolving the issue required multiple emails over two days, including sending numerous photos, which was both time-consuming and frustrating.
I do want to acknowledge that Callum and Gerrie from the customer service team responded promptly, professionally, and hopefully will have the fault resolved in the next 24 hours. However, given the inconvenience, the time I spent corresponding with both Motocaddy and the retailer, and the disruption to my golf, I felt it was reasonable to request a small gesture of goodwill, such as a trolley carry case or a voucher towards one.
Although my request was considered, it was declined. While I appreciate the polite communication throughout, I was disappointed that no goodwill gesture was offered despite the inconvenience I experienced. Good customer service isn't just about fixing a problem—it's also about recognising the customer's time and effort when things go wrong.
Based on this experience, I can only say that the after-sales support was courteous, but the overall customer care left me feeling undervalued.
6 July 2026
Unprompted review
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