Moto-pass Motorcycle Training Reviews 

49
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Took my CBT today for the first time with few problems! My instructor Dave was friendly and a very good teacher and almost all necessary equipment was provided. However he did have some small gaps in... See more

Company replied

Rated 5 out of 5 stars

I can't express how grateful I am to Kenny and Tracey at MotoPass. They turned my journey from a complete beginner to a confident rider with a full license into an amazing experience. Tracey's guida... See more

Company replied

Rated 5 out of 5 stars

Tracey and Paul were so patient and understanding of my reasons for wanting to take the CBT. In the space of a few hours they got this nervous non-rider, riding around without any problems. They were... See more

Company replied

Company details

  1. Motorcycle Driving School
  2. Training School

Written by the company

Moto-Pass Motorcycle Training, raising the standard of motorcycle training. We are based in 2 locations Welling DA16 2PE and Sidcup DA15 9JQ. Book your CBT or CBT Renewal online at www.moto-pass.co.uk or call to book all other motorcycle courses on 07905377422.


Contact info

4.1

Great

TrustScore 4 out of 5

49 reviews

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4.1

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(49)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

I find it very unfair that they cancel…

I find it very unfair that they cancel your training and do not offer a refund or even try to rebook you. Communication could be much better. They should make sure customers are properly informed about requirements through email, text messages, and phone calls — not just one method.

We all have busy days and cannot always be on our phones checking messages constantly. A training provider should understand that and communicate more effectively.

Based on my experience, I do not recommend this company.

22 February 2026
Unprompted review
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Reply from Moto-pass Motorcycle Training

Gilberto

It is a DVSA legal requirement that you provide us with information to check your licence before your CBT. Your provisional or full UK licence legally has to be checked for endorsements or disqualifications before your CBT.

You was sent at least 4 text messages before your CBT to supply your email address, driving licence details and national insurance number to confirm your licence was valid before your CBT.

You supplied an email address shortly before your CBT and none of the above legal requirements before your CBT, therefore your CBT legally had to be cancelled.

We can only reply to you based on the information you supplied which was your mobile number, on which my colleague also tried to call you.

We are a respected and professional ATB who provide a legal service to the general public and in order to do so we need the above information to legally supply training.

Rated 2 out of 5 stars

Very rushing

Everything went well in the playground,but Tom the instructor on the road was very rushing,there was a van parked on my left and another car parked on my right it was a tight spot I give way for the van as it already is coming my way and he has said to me I could have gotten through?,I don’t know if this is a joke or not as I’m new on the road and not trying to kill my self thank you very much!!!!,other boys went with another instructor that looked very calm and understanding,while also riding with Tom he said I could of went on the bus lane then?,who said I ever I want to go onto the bus lane in the first place as I’m focusing on the signs and the road my mirrors etc,worst instructor ever on the road,kept rushing me on junctions,I made some mistakes with speed going around 21mph in a 20mph zone and 25 in a 30 as I was trying to get comfortable on the roads as it’s very frustrating.at round abouts I was waiting until I got comfortable when to pull out he kept on rushing me saying you could have pulled out just then,this is a joke I would like to have another instructor to actually help other than him 2boys went with another instructor and Tom asked me to go with him I don’t know for what reason? I have made mistakes. On the road which now I know what to focus on but very rushing ,while turning I was next to the cycle lane (next to) not inside of it, he said ru a bike or a motor bike when I was just trying to position my moped in position 2??(would love a refund but wouldn’t be possible) Tom was understanding at first then on the roads it got very rushing and annoying

21 December 2025
Unprompted review
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Reply from Moto-pass Motorcycle Training

Thanks for taking the time to leave a review Enrike. Whilst we always welcome feedback, I feel in this case you have been unfairly critical and unjustified on leaving such a negative review.
As you are aware the DVSA state that anybody wanting to obtain a CBT certificate needs to have a basic knowledge of the highway code and traffic signs. Your instructor report states that your knowledge in these areas was weak during element D of the CBT, with only just enough understanding to be given the opportunity to continue to the road ride.
Given that it was your first ever time on a motorcycle on the roads, your instructor went to great lengths to make sure things were explained to you regarding what you needed to do to be safe, including demonstrations. Your instructor reports states that once the ride progressed away from the local residential roads to faster busier roads, you were overwhelmed and all of the earlier off road training was not being implemented. Despite clear prompts and instructions, multiple examples of unsafe riding was demonstrated. Including a lack of observations (lifesavers) when moving around and changing lanes and making turns. An inability to see and read traffic signs, causing you constantly to be riding at the wrong speed. Incorrect lane choice despite clear road markings, leading to you not being able to follow directions. A lack of awareness around pedestrian crossings, twice not stopping when a pedestrian was waiting to use the crossing.
Your road ride was terminated on safety grounds after approximately 60 minutes as no improvement or progression was seen.
We understand it is disappointing not to obtain a CBT certificate on the day, but our main priority is always safety. We welcome you to return for more training. You were given resources to help you better prepare, so hopefully this will improve your chances of being successful in the future.

Rated 5 out of 5 stars

I had a wonderful time learning about…

I had a wonderful time learning about the cbt course and doing it. The instructors are very supportive and have the ability to break thing down in order for you to understand. Lovely bunch of teachers honestly keep it guys

17 August 2025
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Reply from Moto-pass Motorcycle Training

Hi Daunte we pleased you enjoyed your training, stay safe!

Rated 1 out of 5 stars

Really bad I just didn’t have my gloves…

Really bad I just didn’t have my gloves she didn’t let me to pass

25 August 2025
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Reply from Moto-pass Motorcycle Training

Barez you were unable to complete your CBT due to incorrect footwear! Please ensure you read your booking, confirmation and T&C information before attending to ensure you follow the DVSA guidelines in the future.

Rated 5 out of 5 stars

Very Professional I would like to say how Amazing and…

I would like to say how Amazing and understanding Tracey is at Moto-pass.
My son suffers with Anxiety, but Tracey was very understanding and has helped my son through the training.
Very professional and understanding team @ Moto-pass Motorcycle Training.

12 August 2025
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Reply from Moto-pass Motorcycle Training

Thank you for your review Steven - patience and understanding goes a long way in all stages of life. It was my pleasure!

Rated 5 out of 5 stars

Tracey and Paul were so patient and…

Tracey and Paul were so patient and understanding of my reasons for wanting to take the CBT. In the space of a few hours they got this nervous non-rider, riding around without any problems. They were truly professional and knowledgeable and showed understanding and a caring nature.

12 August 2025
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Reply from Moto-pass Motorcycle Training

Maria thank you for your review - you have this, keep going!

Rated 5 out of 5 stars

He absolutely loved it

He absolutely loved it. Took a life time for me sitting waiting and he said it felt like an hour I’m so over whelmed with how content he was about it all I just kept looking at him with amazement because he couldn’t even tie his shoe laces on the morning of the test lol

He’s all up and running on the road hasn’t been far just to the next road to his friends and back before he left he done his all round check on the bike and firmly told me that i have done the L plate wrong at the front and I shouldn’t of cut it to fit? As a result he could get 3 points is this true? Iv replaced it now but it just shows me he was listening and I as his mum don’t know everything.

Thank you again for making it comfortable for him I’m super impressed/thankful with the whole day.

27 May 2025
Unprompted review
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Reply from Moto-pass Motorcycle Training

It was a pleasure training him! Stay safe and thank you for your kind review.

Rated 5 out of 5 stars

I cannot express how happy I am for my…

I cannot express how happy I am for my son who nearly didn’t make the test due to anxiety. Fast forward 24hrs and he’s now legal on the road. The team was so good from start to finish the hardest part for me (mum) was sitting waiting back at home with no contact from 8 to 4 killed me. On completion I collected him with the biggest smile for him to say only feels like Iv been here an hour? I could have cried but here we are my 16 year old is safe and legal and he even taught me a few things since being back (I cut the front L plate to fit which is NOT allowed and could result in 3 points)
For anyone looking for there child with any additional needs this is the only place for you.

27 May 2025
Unprompted review
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Reply from Moto-pass Motorcycle Training

Lauren I thoroughly enjoyed training Tyler, he is credit to you! Please send him my regards - safe riding Tyler; keep up the skilful riding and stay safe!

Rated 5 out of 5 stars

Fantastic

Great people ! Friendly and helpful in every way would highly recommend

14 May 2025
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Reply from Moto-pass Motorcycle Training

Nicky thank you for review - stay safe!

Rated 5 out of 5 stars

Excellent instructors

Excellent instructors. I renewed my CBT twice with them. I live far from the area but I chose to renew with them.

10 May 2025
Unprompted review
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Reply from Moto-pass Motorcycle Training

Jeffrey thank you for your review - stay safe until we meet again - thank you for choosing us!

Rated 5 out of 5 stars

I have been a taking my training with…

I have been a taking my training with the guys for 10 years now and I can say that the training they provide is exceptional. Which is why I chose them.
Thank you once again Tracey and Dave for your hospitality and for your extreme support and knowledge.
See you in a couple of years.
Clive Richards

10 May 2025
Unprompted review
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Reply from Moto-pass Motorcycle Training

Clive thank you for your review it’s been a pleasure training you - wishing you safe riding, till we meet again!

Rated 5 out of 5 stars

This is my 5th renewal of my CBT ... by far the best

This is my 5th renewal of my CBT. I had no idea a motorcycle training company could be so good. All other experiences looked amateurish compared to Moto-pass. In particular, the quality of on-road coaching and assessment was far, far superior to anything I had experienced at three different schools. Tracey is an excellent instructor. Only when she told me towards the end that she had been a teacher did it all fall into place. The pace, the visual learning materials, the memorable delivery appropriately repeated to make it stick ... It was a cut above anything I had previously experienced. If Carlsberg did CBT courses ...

10 May 2025
Unprompted review
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Reply from Moto-pass Motorcycle Training

Jim thank you for your review, we look forward to training you again! Stay safe and enjoy your riding.

Rated 5 out of 5 stars

Incredible instructors that couldn’t…

Incredible instructors that couldn’t have been more informative and helpful. Thanks to them all. Can’t recommend it enough. Great place to learn

22 March 2025
Unprompted review
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Reply from Moto-pass Motorcycle Training

Jack thank you for your review, stay safe and enjoy your riding. Here if you need us - just call Tracey 😊

Rated 5 out of 5 stars

Great Teaching

Tracy and Paul are both great instructors, they know how to teach and push you in the right direction. I went on 2 CBT days and had a great time both days. I will be going back for big bike license training in the future.

15 March 2025
Unprompted review
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Reply from Moto-pass Motorcycle Training

David thank you for your review, we are looking forward to training you in the future - ride safely!

Rated 5 out of 5 stars

Great experience and friendly staff

Great experience and friendly staff. Felt comfortable and would highly recommend to others

16 March 2025
Unprompted review
Moto-pass Motorcycle Training logo

Reply from Moto-pass Motorcycle Training

Thank you for review, we are glad you enjoyed your day - stay safe and enjoy your riding!

Rated 5 out of 5 stars

I had Tracey O’Brien as my instructor…

I had Tracey O’Brien as my instructor she was very careful with me and patient, her communication was wonderful with a very understanding and loud tone. Paul gave us some induction instruction about gears and highways codes, he was very nice and friendly towards us, made jokes so the environment in the class was more active and chill other than boring.

8 March 2025
Unprompted review
Moto-pass Motorcycle Training logo

Reply from Moto-pass Motorcycle Training

Marcelo thank you for your review. It was great to hear you enjoyed your CBT training and felt safe during your training, we always try to add humour to the day! it was pleasure training you.

Rated 5 out of 5 stars

CBT renewal

I had Paul for a recent renewal on my CBT. I shared that I had an attack on my motorbike and fell off since passing the last time round. Paul went above and beyond to ensure I was comfortable and that I regained confidence. I was able to renew my CBT and left with a regained sense of confidence. I am grateful for the instruction and reassurance. Great place to feel confident and ready to be on a bike.

2 March 2025
Unprompted review
Moto-pass Motorcycle Training logo

Reply from Moto-pass Motorcycle Training

Sam we are pleased you enjoyed your CBT and feel safer because of it. If you need further support in any way regarding your riding, we are at the end of the phone to assist! Ride safely!

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