MotionVFX Reviews 1,016

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their quality, effectiveness, and ability to enhance video editing. Many highlight the excellent customer service and staff, noting their quick responses, helpfulness, and professionalism in resolving issues. People also appreciate the user experience, finding the tools easy to use and a significant time-saver. However, some customers expressed dissatisfaction with the company's shift towards a subscription-based model, particularly those who previously purchased individual products. They also mentioned concerns about the discontinuation of older plugins and the lack of offline installer files, which impacts their ability to use purchased products on new machines.

What people talk about most

Product

People report positive experiences with product, praising their well-crafted, intuitive, and high-quality... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

User experience

Clients share positive opinions on user experience. Customers praise the intuitive and well-crafted products,... See more

Service

Users describe positive interactions with service, highlighting its excellence, promptness, and practicality.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi The creativity of motionVFX is definitely something for the regular hobbits like me. You can edit so many beautiful, stunning videos with it. I recently made this for my father who turned 90. Mot... See more

Rated 5 out of 5 stars

I have been a MotionVFX user for many years and all I can say is that this company is amazing. They have brilliant products and their customer service goes above and beyond to help you resolve any iss... See more

Rated 5 out of 5 stars

Great easy to use product that can dramatically improve your videos. Admittedly, very pricey and a lot of repetition across many of the packs, but with so many packs available you just need to learn... See more

Rated 5 out of 5 stars

What a great service. I teach filmmaking to people in recovery from addiction and mental health. I got the Cine Studio package and we are delighted with it. On top of that they’re always up-to-date wi... See more


Company details

  1. Software Company
  2. Film and Video Producer
  3. Graphic Designer

Written by the company

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 20% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I had a few issues with some Callouts…

I had a few issues with some Callouts not working as expected in Davinci Resolve 19.1 and Marcel, from support helped me figure out what was going on. This took a few hours to solve but in the end we were able to make it all work properly. I HIGHLY recommend MotionVFX and their support. Marcel, thank YOU for your outstanding support, kind Sir.

20 November 2024
Rated 5 out of 5 stars

I made a mistake in ordering a product

I made a mistake in ordering a product. They sorted out the problem quickly and efficiently - so much so that I was really amazed at the ease and comfort of the experience. This is a company I will be using for quite some time (the products are really great as well!)

18 November 2024
Rated 5 out of 5 stars

MotionVFX cares (and that's rare these days).

I've been a customer of MotionVFX for many years and while they've been consistently improving in all areas of their business, growing and evolving with technology, they have made the wise decision to continue placing intentional focus on customer service. In today's world this is a luxury and we all know it.

31 October 2024
Rated 5 out of 5 stars

high quality assets

These are high quality assets that have been effective in speeding up my edits. Speaking of speed, the response time from the Motion VFX team to answer questions and solve any issues I've ever had has been like no other. Can't recommend them enough. Installation is easy, the assets are well organized inside Davinci Resolve and there's plenty of video support on YouTube.

28 October 2024
Rated 5 out of 5 stars

Dear Zbyszek i Marcel at Mothing VFX.

Dear Zbyszek i Marcel at Mothing VFX.
You guys are simply awesome. Zbyszek you in particular took care of my issue in a way I did not expect. You went out of your way to actually create an example using my video clip to demonstrate how to do a certain task I asked for and it answered my question in a blink where no words needed to be exchange. Hey, one word I will leave for both of you.
simply AWESOME team. Much appreciate you both.
Best
-Pawel @ DroneAltitude.net

23 September 2024
Rated 5 out of 5 stars

Great customer support

Amazing experience with MotionVFX: I had a few products to test and all of them work just great.

I also had issues using some overlays: all solved in less than 48h with a couple of emails.

Will buy new stuff for sure!

25 September 2024
Rated 5 out of 5 stars

I recently messed up and ordered one of…

I recently messed up and ordered one of the packages double. I sent a message asking if I could exchange it for another. My phone glitched and I sent the request via another email account. This led to some confusion because my account is attached to a different email address.
But I was helped through the confusion - no problems.
What a wonderful contrast.

28 September 2024

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