Hi The creativity of motionVFX is definitely something for the regular hobbits like me. You can edit so many beautiful, stunning videos with it. I recently made this for my father who turned 90. Mot... See more
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United States
- support@motionvfx.com
- www.motionvfx.com
Replied to 20% of negative reviews
Typically replies within 1 week
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I had a few issues with some Callouts…
I had a few issues with some Callouts not working as expected in Davinci Resolve 19.1 and Marcel, from support helped me figure out what was going on. This took a few hours to solve but in the end we were able to make it all work properly. I HIGHLY recommend MotionVFX and their support. Marcel, thank YOU for your outstanding support, kind Sir.
I made a mistake in ordering a product
I made a mistake in ordering a product. They sorted out the problem quickly and efficiently - so much so that I was really amazed at the ease and comfort of the experience. This is a company I will be using for quite some time (the products are really great as well!)
Really good customer support (by…
Really good customer support (by Jakub).
The issue was not trivial (regarding password reset with a domain blocking the reset link). My issue was resolved within 30 mins.
support has 5 minutes response time…
support has 5 minutes response time including adjusted files to speed up my workflow. great experience.
Great customer service and extremely…
Great customer service and extremely powerful plug-ins for FCP!
Absolutely superb customer service
Absolutely superb customer service. Would recommend them wholeheartedly to anyone. Products are great too.
MotionVFX cares (and that's rare these days).
I've been a customer of MotionVFX for many years and while they've been consistently improving in all areas of their business, growing and evolving with technology, they have made the wise decision to continue placing intentional focus on customer service. In today's world this is a luxury and we all know it.
The best aftersales service ever for a…
The best aftersales service ever for a software company. Fast and accurate always.
high quality assets
These are high quality assets that have been effective in speeding up my edits. Speaking of speed, the response time from the Motion VFX team to answer questions and solve any issues I've ever had has been like no other. Can't recommend them enough. Installation is easy, the assets are well organized inside Davinci Resolve and there's plenty of video support on YouTube.
Dear Zbyszek i Marcel at Mothing VFX.
Dear Zbyszek i Marcel at Mothing VFX.
You guys are simply awesome. Zbyszek you in particular took care of my issue in a way I did not expect. You went out of your way to actually create an example using my video clip to demonstrate how to do a certain task I asked for and it answered my question in a blink where no words needed to be exchange. Hey, one word I will leave for both of you.
simply AWESOME team. Much appreciate you both.
Best
-Pawel @ DroneAltitude.net
Customer service is AMAZING TOP TIER
It is so easy to use and the customer service helped me like angel.
goshhh i wish you guys know how great it is to use their plugin.
Great customer support
Amazing experience with MotionVFX: I had a few products to test and all of them work just great.
I also had issues using some overlays: all solved in less than 48h with a couple of emails.
Will buy new stuff for sure!
I am truly amazed and grateful for your…
I am truly amazed and grateful for your quick and accurate response.
Great and fast support
Great and fast support, answered in after 2min, solved in 5. All products i used worked just fine. Can recommend it!
They were quick to answer my questions…
They were quick to answer my questions with easy-to-follow screenshots or videos. I am new to the program, and Zbigniew's patience was incredible. Thank you.
First class customer care and a tons of…
First class customer care and a tons of useful editing tools.
I recently messed up and ordered one of…
I recently messed up and ordered one of the packages double. I sent a message asking if I could exchange it for another. My phone glitched and I sent the request via another email account. This led to some confusion because my account is attached to a different email address.
But I was helped through the confusion - no problems.
What a wonderful contrast.
Jakub did a great job helping me to…
Jakub did a great job helping me to subscribe in CineStudio.
Gret products and fantastic after sale…
Gret products and fantastic after sale support
They struck the perfect balance between…
They struck the perfect balance between efficiency and thoroughness. Impressive work.
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