Everyone at the front desk has always been friendly when I've checked in. The rooms haven't always been the cleanest and sometimes things didn't work (the bathroom light/fan) or were missing (shower... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I stayed several times at 775 N. Mathilda Ave, Sunnyvale and is my favorite because is: Clean, feel safe because of other people that were staying here, good price, staff treat me nice. The only diff... See more
Company replied
The room and beds were very comfortable, although there was some plumbing noise. Breakfast was adequate: muffins, waffles, yogurt, boiled eggs... Nothing special or exciting. The staff was very friend... See more
Company replied
The staff was very helpful and my room was clean. HVAC worked great! The window could have been darker as the outside brightness from the hall lights was on all night. Maybe better coverage on the win... See more
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Company details
Information provided by various external sources
Find discount motels at over 1,000 locations from the Motel 6 official site. Book motel reservations online at the lowest price of any US hotel chain.
Contact info
United States
- www.motel6.com
3.7
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No towels or toiletries in room
No towels or toiletries in room. Office called us about our dogs barking but did nothing over other dogs barking in the rooms next to ours. Never received security deposit back.
5 December 2025
Unprompted review
Reply from Motel 6
Hi Megan, we're truly sorry to hear about your experience and regret the inconvenience you've faced. We'd like to investigate your concerns regarding the missing room amenities, the handling of the noise complaint, and your security deposit. Kindly share your Motel 6 Booking ID, along with your contact number and email address, so our dedicated team can review the matter and assist you further. ~UC
Reply from Motel 6
Hi Samuel, thank you for your wonderful review! We're delighted to hear that you enjoyed your stay and found the hotel pleasant, quiet, and comfortable. Your kind words mean a lot to our team, and we truly appreciate your support. We look forward to welcoming you back for another relaxing stay soon!~UC
The Hotel was close to my event
The Hotel was close to my event, clean and staff was great.
1 August 2026
Unprompted review
Reply from Motel 6
Hi Randy, thank you for your wonderful review! We're delighted to hear that our convenient location, clean accommodations, and friendly staff helped make your stay enjoyable. Your kind words mean a great deal to us, and we truly appreciate you choosing to stay with us. We look forward to welcoming you back again soon!~UC
Pricey for what you get
I'm normally not overly critical of Motel 6 establishments due to their simplicity and low cost. But in this case, the cost did not justify the simplicity. The price was high and rooms were very, very small. But in their defense, all the hotels in the Richmond, VA area were about that price ... but for a little bit more in price, I could have gotten a lot more hotel. I'll probably look elsewhere on my next trips to Richmond, VA.
31 July 2026
Unprompted review
Reply from Motel 6
Hi Edward, thank you for taking the time to share your honest feedback. We appreciate your perspective and are sorry to hear that your stay did not provide the value you were expecting. While we're glad you recognize the pricing in the area, we understand your concerns regarding the room size and overall experience. We truly appreciate your stay and hope to have the opportunity to provide you with a better experience in the future.~UC
Free Wi-fi
Free Wi-fi, coffee in the mornings, nice single non smoking room, very comfortable! I plan to come again very soon!
31 May 2026
Unprompted review
Reply from Motel 6
Hi William, thank you for your wonderful review! We're delighted to hear that you enjoyed the complimentary Wi-Fi, morning coffee, and your comfortable non-smoking room. It means a lot to know you had a pleasant stay and are already planning to visit us again. We truly appreciate your support and look forward to welcoming you back very soon!~UC
We just stayed a one night
We just stayed a one night. We had access to food, everything was clean, we were attended to quickly.
12 December 2025
Unprompted review
Reply from Motel 6
Hi John, thank you for your kind review! We're delighted to hear that you had a pleasant stay and enjoyed our clean accommodations, convenient access to food, and prompt service from our team. Your feedback means a great deal to us, and we're grateful you chose to stay with us. We look forward to welcoming you back again soon!~UC
Just was a good stay
25 April 2026
Unprompted review
Reply from Motel 6
Hi Alicia, we sincerely thank you for the positive rating! We truly appreciate your feedback and your trust in us. We look forward to welcoming you again and consistently exceeding your expectations in the future.~UC
Friendly employees
Everyone at the front desk has always been friendly when I've checked in. The rooms haven't always been the cleanest and sometimes things didn't work (the bathroom light/fan) or were missing (shower curtain). Sometimes customer service is lacking when there's a problem.
1 August 2026
Unprompted review
Reply from Motel 6
Hi Nicky, thank you for taking the time to share your feedback. We're delighted to hear that our front desk team has consistently provided you with a friendly welcome. At the same time, we're sorry to learn that the cleanliness, room maintenance, and service during certain issues did not meet your expectations. Your comments have been shared with the appropriate team, as they help us improve the experience we provide. We truly appreciate your feedback and hope to welcome you back for a much better stay in the future.~UC
It was a bit cleaner
It was a bit cleaner, and I did not see any bugs this time, though I did the last two times.
2 May 2026
Unprompted review
Reply from Motel 6
Hi Robert, thank you for sharing your feedback. We're pleased to hear that you noticed improvements in the cleanliness of your room. However, we're sorry to learn that you encountered bugs during your previous stays. Your comments are valuable to us as they help ensure a consistently clean and comfortable experience for all our guests. We truly appreciate your continued feedback and hope to provide you with an even better stay in the future.~UC
Excellent smiling faces
Excellent smiling faces, professional customer service, and a very restful stay
4 March 2026
Unprompted review
Reply from Motel 6
Hi Maria, thank you for your wonderful feedback! We're delighted to hear that our team's friendly smiles, professional service, and the restful stay made your experience memorable. Your kind words mean a lot to us, and we look forward to welcoming you back again soon! 😊 ~RN
The room was clean had just been…
The room was clean had just been remolded,beds were soft and good pillows, wonderful staff as always ( we've stayed there twice in two weeks). We did have some noisy neighbors but the motel itself is wonderful for the price 😄
29 July 2026
Unprompted review
Reply from Motel 6
Hi Amy, thank you for your wonderful review! We're delighted to hear that you enjoyed our newly remodeled, clean rooms, comfortable beds, and friendly staff. It means a lot to us that you've chosen to stay with us twice in such a short time. We also appreciate your understanding regarding the noisy neighbors, and we're glad the overall experience and value met your expectations. We look forward to welcoming you back again soon!~UC
Clean nice hotel manager Kenny nice guys
Clean nice hotel manager Kenny nice guys
3 August 2026
Unprompted review
Reply from Motel 6
Hi Kenny, we sincerely thank you for the positive rating! We truly appreciate your feedback and your trust in us. We look forward to welcoming you again and consistently exceeding your expectations in the future.~UC
Double check your booking.
Having stayed here multiple times over the last ten years on trips to and from NY state, its easy access from interstate, having a clean, comfortable room with wi-fi access, and a Golden Corral nearby makes this a reasonable choice.
But I mistakenly booked myself twice, and was charged as such. As a single senior, almost 80, this both disappoints and frustrates and frustrates me . Not very good for you reputation.
11 June 2026
Unprompted review
Reply from Motel 6
Hi Keith, thank you for being a valued guest over the years and for taking the time to share your feedback. We're delighted to know that you appreciate our convenient location, clean and comfortable rooms, and amenities. We also appreciate you highlighting your booking experience, as your feedback helps us improve. We look forward to welcoming you again and providing an even better experience in the future. ~RN
The San Luis motel 6 staff and facility…
The San Luis motel 6 staff and facility was outstanding , that being said the Morro Bay motel 6 was a true nightmare , staff , room , facilities were horrible , we could not lock windows, tub and shower had no safety pad ,I fell forward in the shower and caught myself before I hit the wall. Furthermore we advised the staff of all this and they banned us from any future stays ,it was absolutely ridiculous, we need you to reconcile this within your Motel 6 family I would gladly encourage you to contact me regarding this report!
26 December 2025
Unprompted review
Reply from Motel 6
Hi Jim, we're truly sorry to hear about your experience and sincerely regret the inconvenience you've faced. We appreciate you bringing these concerns to our attention and understand how disappointing this must have been. Kindly share your Motel 6 Booking ID, along with your contact number and email address , so our dedicated team can thoroughly investigate the matter and assist you further. ~UC
Dog friendly hotel with reasonable…
Dog friendly hotel with reasonable rates and clean rooms. The number of long term renters hanging around appears to be increasing.
29 July 2026
Unprompted review
Reply from Motel 6
Hi David, thank you for your thoughtful feedback! We're delighted to know you enjoyed our pet-friendly accommodations, clean rooms, and reasonable rates. We also appreciate you sharing your observations, as guest feedback helps us continue improving the overall experience. We truly value your support and look forward to welcoming you back for another comfortable stay soon!~UC
Reply from Motel 6
Hi Dan, thank you for your wonderful feedback! We're thrilled to know you had a great stay and that you appreciated our convenient location, the friendliness of our staff, and the overall value of your experience. Your kind words truly motivate our team. We look forward to welcoming you back again soon! 💙 ~RN
Reply from Motel 6
Hi Darrin, we sincerely thank you for the positive rating! We truly appreciate your feedback and your trust in us. We look forward to welcoming you again and consistently exceeding your expectations in the future.~UC
Clean neat room.
Clean neat room.
Courteous staff.
Easy check in and out.
my CHOICE hotel to when in Hannibal, MO!
12 July 2026
Unprompted review
Reply from Motel 6
Hi Geraldetzel, thank you for your wonderful feedback! We're delighted to know that you enjoyed our clean and comfortable rooms, courteous staff, and smooth check-in and check-out experience. We truly appreciate your support and look forward to welcoming you back again soon!~UC
Management lies
The Gmail is a liar and has no balls. He would say one thing to my fa e then turn around the complete opposite. We had been waiting for our apt to finish the renovations so we could move. We had been there a while and I left my wallet at work and need extra time to pay the room. He told me i was would be able good to go get it and pay late. While I was getting my wallet he kicked my kid out in the heat with all of our stuff then called the cops on her. She almost got arrested. I will NEVER use motel 6 again. Their management is trash
3 October 2025
Unprompted review
Reply from Motel 6
Hi Natasha! We're truly concerned to hear about the experience you've shared and understand how upsetting this situation must have been for you and your family. We'd like the opportunity to review this matter thoroughly. Kindly share your reservation number along with your registered contact number or email ID with us so we can investigate your concerns and assist you further. ~RN
Very nice room and great location at…
Very nice room and great location at Gold Beach, Oregon. I made a Facebook video of my visit.
18 July 2026
Unprompted review
Reply from Motel 6
Hi Andrew, thank you for your wonderful review! We're delighted to hear that you enjoyed your room and our great location in Gold Beach, Oregon. It's especially exciting to know that you shared your experience through a Facebook video—we truly appreciate your support! We look forward to welcoming you back for another memorable stay soon.~UC
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