Motaword Reviews 

165
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast turnaround times and the incredibly helpful, responsive support team that answers all queries promptly. Many individuals highlight how simple, intuitive, and convenient it is to upload files and manage various translation projects. Some people also felt that the platform is exceptionally useful for handling official legal and immigration document translations seamlessly. Reviewers consistently appreciate the fair pricing structures and reliable delivery times with absolutely no unexpected fees. Consumers find the overall service dependable, noting that projects are completed accurately and well within the promised deadlines.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting fast and accurate translations... See more

User experience

Consumers find user experience to be exceptionally satisfying and seamless. Reviewers frequently highlight... See more

Price

Reviewers highlight positive aspects of price, consistently noting reasonable pricing and affordable rates... See more

Customer service

Customers had positive experiences with customer service, noting that support representatives are responsive,... See more

Response time

Reviewers mention positive feedback about response time, highlighting consistently fast turnaround times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing Customer Services. Support team always available and with 100 percent knowledge in hand. Prompt response, be it any information or query. Too good. As far as my experience is concerned, I... See more

Rated 5 out of 5 stars

This translation was needed in order to obtain a new driver's license. It was so simple. Upload a picture and get an immediate quote. I had the translated document back so quickly. It was perfect. I a... See more

Company replied

Rated 5 out of 5 stars

This company is very legit. I have been working with them for about 4 years and until now, they never failed me. They offer good opportunity to freelancers all over the world. I recommend them.

Rated 5 out of 5 stars

This service is absolutely top notch. I was hesitant at first but the online messenger assured everything would work out. My project was to translate cursive Spanish to English. 100% satisfied. I'... See more

Company replied


Company details

  1. Translator

Written by the company

MotaWord is the world’s fastest, lowest cost, cloud-based, collaborative business translation platform.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

165 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(165)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, I had bunch of documents needed translations in a day. Not only they were done in a day, notarized as well.

13 December 2022
Unprompted review
Rated 5 out of 5 stars

Reliable and Efficient

I have used Motaword a few times now and they have been reliable and efficient every time. Will continue to utilize.

13 December 2022
Unprompted review
Rated 5 out of 5 stars

I submitted a document for quote

I submitted a document for quote. I got a quick quote. After I paid the invoice, the translation was done within a day. I received an email that my translation was ready and it also contained the download link. The service is quick, personal, and comprehensive.

2 December 2022
Unprompted review
Rated 5 out of 5 stars

Wise attorneys listen to their…

Wise attorneys listen to their paralegals because they're often the ones who have all the good contacts. This paralegal is telling you that you will not regret using Motaword for your translation services. We use it all the time to translate Pashto and Dari into English to use in USCIS filings for our refugee and asylum seeker clients. Motaword is fast, accurate, and cost-effective - a winning combination!

22 November 2022
Unprompted review
Rated 5 out of 5 stars

Worth every penny

Worth every penny. They are reliable, you can communicate with them if you need a project done faster than the super fast times they already provide, and their work product always looks good. I just sent them a huge project with multiple handwritten letters, an 8 page hand written note, and about 10 pages of official documents to translate. 2 days!!!! Always impressed with them and their website is really well done. I'm an attorney with a nonprofit and while we sometimes have done translations ourselves or contracted people, this is the best translation service I have ever seen.

17 October 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service

I have gotten translations returned with in a couple hours. Motaword is super easy to use, and customer service is nonpareil.
LOVE THEM!

30 March 2022
Unprompted review
Rated 5 out of 5 stars

I’m a lawyer with a frequent need for translations

I have used them twice so far, and it has been a great experience. Great service, fast, and reasonably priced. It beats out the traditional translators I was using in past who were overpriced and had an antiquated way of doing things. The process with MotaWord is painless. I upload the document, get a quick reasonable quote, and have the certified translation back in hours. So far I have no complaints and will continue using them, as I have a discount through my immigration lawyers bar association membership.

27 January 2022
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

I highly recommend Motaword. I have used them twice. Both times the translation was fast, accurate, and the process itself of uploading the documents and getting the translation was seamless.

25 August 2021
Unprompted review
Rated 5 out of 5 stars

Impressed

I've used MotaWord for multiple legal documents that are important and every time they've provided the fastest service available. It's super convenient and user friendly. Very impressed with the quality of their services and will be using again.

9 July 2021
Unprompted review
Rated 1 out of 5 stars

Using people to work for them for free.

Using people to work for them for free.
They offer work to as many people as possible at the same time, which cannot provide consistency and unanimity, ever. After providing translation for all the glossary terms, I was accused for using machine translation - which was not the case, just an excuse to not be paid after doing my part. Never again:)
So quickly they deleted my profile on the platform to not be able the translated strings (no matter what the error was) to be tracked and to show what I was working on. Everything is gone now, every track of what was done, like the typing mistake I commited in here earlier:)

29 May 2021
Unprompted review
Motaword logo

Reply from Motaword

Your comments strengthen our belief in the importance of selecting translators who align closely with the values and standards we uphold at MotaWord. Due to concerns about consistency and accuracy, we must ensure that our translators can consistently meet our clients' expectations.
We wish you the best in your future endeavors and hope you find a platform that aligns better with your skills and expectations.

Rated 5 out of 5 stars

Great experience!

I work in the Market Research industry and sometimes some projects will require us to move at warp speed in order to meet tight deadlines. My first experience working with Motaword was on one such project. They turned around our translations in several languages within hours rather than the required days – all while being courteous and professional. Their platform was super easy to maneuver and most importantly, they got back to you right away to confirm requests. I also like their email delivery system of confirming receipt of documents and associated costs as well as the end documents. I highly recommend them!!

10 November 2020
Unprompted review

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