I’m absolutely delighted with our garden room from Mortons. The whole experience was smooth, friendly, and completely stress‑free. The team were brilliant—hard‑working, polite, and incredibly tid... See more
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Thankyou to all the team at Morton’s who made a great job of our garden room which we are now enjoying. From the start we were treated courteously and professionally and nothing was too much trouble,... See more
Company replied
We used Morton after seeing our friend's finished project. We originally thought we wanted to have aluminium frames but after a good home appointment with James and a visit to the showroom we chose th... See more
I had a small 'sun room' that was starting to deteriorate and I wanted to make better use of the space. I was chatting over the challenge with my hairdresser, as you do - they know everything... See more
Company details
Written by the company
Why choose Morton? Our design and sales teams are genuinely nice, down to earth people who are passionate about the products we sell and who want our clients to be delighted with their purchase. We do not need to pressure-sell as our designs and products speak for themselves.
Contact info
2 Hurn Road, NR19 1WD, Dereham, United Kingdom
- 01603 400420
- james@mortonconservatories.com
- www.mortonconservatories.com
4.5
Excellent
71 reviews
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We had a terrible experience and very unprofessional in terms of after sales service.
We had a terrible experience. There was no project management or communication from Morton during our installation. Our boiler pipe and gate post were hit and after following up on this the way in which this was resolved was far from professional. No contact was made after the installation as part of follow up and we have been chasing for 9 months to receive documentation. The origin windows have not been registered with FENSA 9 months after installation. Really unprofessional and no after sales service.
16 September 2020
Unprompted review
Reply from Morton Windows & Conservatories
I am sorry to hear this. I understand that you must feel frustrated, I looked into this for you, I can see that you had your final inspection carried out on the 28th February 2020 and then of course we had the global pandemic which caused us to close our office’s. After lockdown was lifted enough for us to start returning to the office we had to wait for building control to also return, albeit from their homes. This did cause a delay on you receiving your final certificate paperwork, we received this on 5th August 2020 and emailed to you on the 6th August 2020 rather than post due to Covid-19.
Your Orangery does not require a FENSA certificate, this is a requirement for replacement windows/doors to a property.
I can see that there were many attempts to complete courtesy calls to you during the work in progress without success, everything is logged to our database for reference. As with any build there are always unforeseen issues that may arise, I can see that any complications that came up were attended to.
I hope this clears up your query and please feel free to contact us if you have any further concerns.
Thank you
The Morton Team
Cosy roof/garden room
Just had a cosy roof Installed by this company and I can honestly state from my initial tel call through to completion of the works all employees were excellent. Special thanks to Chris and Darren, the installation team.I have now what is termed a garden room, it is excellent. Would have no hesitation in recomending this company. You would think I was getting paid for this glowing review.
4 December 2019
Unprompted review
Response to response
Sorry Donna we hadn't been aware that you'd been trying to contact us. You have all our contact details - mobile/landline/email address/home address. We can't trace that we've received a reply to our written feedback to date.
3 November 2018
Unprompted review
excellent company
excellent company, used this company to replace our windows. very clean, tidy and professional would gladly use again.
7 October 2018
Unprompted review
Wow!
Went into the Morton windows and conservatories showroom on Boundary road looking for hardwood windows. I found what I though were wood and was very pleased. I pointed out to the showroom manager that this is what I would like and she informed me that they were Infact UPVC!!! I have always had wood windows and never thought I would ever change to plastic but I was won over the instant I saw them. Products have come on so much now from the white tacky windows from 15 years ago they are now elegant and nothing short of a miracle. Needless to say I have now had my windows fitted for approx 5 weeks and they still amaze me at how much they look like timber. Even have a wood grain effect. No more getting up on ladders every few years to paint them and maintain them!! Very professional service.
26 October 2014
Unprompted review
Simply stunning
A company that truly takes pride in their work. From the very start to the very end!! This company will continue to do well as their standard is so high i cannot see anyone being unhappy with any product they install. I have already received many compliments on the Tiled room that they built and i have directed everybody to Mortons as i know they will not be disappointed.
25 October 2014
Unprompted review
5 star
Absolutely brilliant. Could not fault them. The fitters were so good at their job and the finished product looks amazing. My friends are all now having Mortons round to quote them. Very very pleased. It's nice to see quality products still being used rather than cheap alternatives.
25 October 2014
Unprompted review
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