Both Andrea and Will helped myself and my partner navigate through the house buying process as first time buyers. They were always available if we had any questions, talked us through the process, and... See more
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Review summary
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Reviews shaping this summary
Ella made the whole process of remortgaging very straightforward. All the options were explained clearly making it easy for me to choose the right product. I was regularly updated on progress so I was... See more
Company replied
We were not an easy case to deal with given our ages and credit history but Will and Andrea between them worked miracles finding us a decent mortgage provider. We were guided through the entire proces... See more
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Gareth is one the best people we’ve had the pleasure of dealing with across any company. As first time buyers he explained everything to us clearly & patiently and always had time for our questions,... See more
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Company details
- Mortgage Broker
- Finance Broker
- Financial Consultant
- Insurance Broker
- Life Insurance Agency
- Property Investment
Written by the company
Independent, whole of market mortgage & insurance advice with offices in Brighton, Hove & Woking. Passionate about great advice and helping you save time & money,
Free Initial Consultation
Written by the company
- We won't charge to help you understand your options
- Hoping to get on the property ladder or starting to explore your remortgage options? Talk to us and we'll help you understand what's possible. Then it's up to you whether you want to engage our paid services.
Contact info
BN3 5SF, Brighton, Hove & Woking, United Kingdom
- 01273329509
- hello@mortgage-medics.com
- www.mortgage-medics.com
5.0
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Good service
Reliable, responsive and excellent service. Made the whole process of getting a mortgage seamless and stress free.
1 November 2024
Unprompted review
Reply from Mortgage Medics
Hi Michelle - thanks for your kind words and the 5-star rating. I'm delighted to hear you had a great experience with Undray and we look forward to working with you again in the future.
- Sam Murphy, Managing Director
Professional, Approachable, and Supportive Mortgage Advice
We had a great experience with Mortgage Medics. William was incredibly supportive, even when things were briefly delayed on our end. He made sure we always had clear advice and options that suited our needs. Andrea was also really helpful in guiding us through the paperwork. Would definitely recommend!
3 April 2025
Reply from Mortgage Medics
Dear Sam,
Thank you for your kind review and for sharing your experience. We're so pleased to hear that William's support and guidance made a positive difference, especially during those moments when things were temporarily delayed. Our goal is always to offer clear, tailored advice that fits each client's unique situation, so it’s great to know that came through.
It’s also lovely to hear Andrea’s help with the paperwork made things easier – smooth, straightforward communication is something we place real emphasis on.
We truly appreciate your recommendation and are glad we could support you through this important stage. We look forward to working with you again in the future.
- Sam Murphy, Managing Director
Excellent Advice and Service from William at Mortgage Medics
We were referred to Mortgage Medics by a friend and had the pleasure of working with William. From the start, William was incredibly helpful, responsive, and supportive - even as my circumstances changed and I had to put things on hold for a while. He remained patient and adaptable throughout, always ready to offer advice and recommend mortgage options that suited my new situation. Communication was always clear and timely, which made the process much less stressful.
Andrea was also great, helping clarify documentation requirements and guiding us through the process with our lender.
Overall, a brilliant experience - professional, approachable, and genuinely helpful. Would highly recommend Mortgage Medics!
25 March 2025
Reply from Mortgage Medics
Dear Rohan,
Thank you so much for your thoughtful review and for taking the time to share your experience. We're so pleased to hear that William was able to provide the support and flexibility you needed, especially as your circumstances evolved. It's a key part of our approach to remain adaptable and ensure our advice stays aligned with what’s best for you.
It’s also great to know that Andrea’s assistance helped make the process clearer and more manageable. Clear, timely communication is something we pride ourselves on, and we’re delighted it helped reduce any stress along the way.
We’re grateful you chose Mortgage Medics after your friend’s recommendation, and even more so that you would now recommend us yourself. That means a great deal to the whole team.
We look forward to working with you again in the future.
- Sam Murphy, Managing Director
Really great experience
Really great experience, excellent customer service and quick to get back to me on queries.
4 April 2025
Reply from Mortgage Medics
Hi Charles - thanks for your kind words and the 5-star rating. We look forward to working with you again in the future.
- Sam Murphy, Managing Director
Very professional
Very professional, nothing is too much trouble.
I would recommend them to everybody, refreshing to work with people that care.
Big thank you.
3 April 2025
Reply from Mortgage Medics
Hi Kevin - thanks for taking the time to leave a review. I'm delighted to hear you had a great experience with William & Andrea. We look forward to working with you again in the future.
- Sam Murphy, Managing Director
Super diligent and proactive
Easy to deal with, Diligent, proactive and professional.
3 April 2025
Unprompted review
Reply from Mortgage Medics
Hi Mr Spackman - thank you for your kind words and the 5-star rating. We appreciate your business and look forward to working with you again in the future.
- Sam Murphy, Managing Director
Undray and his team were not only super…
Undray and his team were not only super knowledgeable, efficient, responsive, supportive and patient with me, but also lovely people to deal with. I would highly recommend!
2 April 2025
Unprompted review
Reply from Mortgage Medics
Hi Clare - thanks for your kind words and the 5-star rating. I'm delighted to hear you had a great experience with Undray. We look forward to working with you again in the future.
- Sam Murphy, Managing Director
Gemma and the team were very helpful
Gemma and the team were very helpful. Gemma went above and beyond to help my partner and me in our house-buying journey!
26 March 2025
Reply from Mortgage Medics
Hi CS, thanks very much for your kind words and the 5-star rating. I hope you're settling in well to your new home and we look forward to working with you again in the future.
- Sam Murphy, Managing Director
Ms Tsang
I had very good experience with William Sproule and Andrea . They were so efficient , professional and so helpful i would recommend them .
3 February 2025
Unprompted review
Reply from Mortgage Medics
Hi Ms Tsang - thanks so much for taking the time to leave a review and your kind words. I'm delighted to hear you had a great experience with William & Andrea. We look forward to working with you again in the future.
- Sam Murphy, Managing Director
Superb from start to finish
After being misled by a major high street lender we thought our dream home was slipping away from our reach until we got in contact with Mortgage Medics. We dealt with Gemma and Toby and they have been superb from start to finish. They managed to find us a suitable lender very quickly so we didn't miss out on the property we wanted. We can't recommend them highly enough, worth every penny!
18 March 2025
Reply from Mortgage Medics
Hi Stuart - thanks for your kind words and the 5-star rating. I'm delighted to hear you had a superb experience with Gemma & Toby, and we were able to help you secure your dream home. You saying that means a lot to us and I hope you make many happy memories in your new home. We look forward to working with you again in the future.
- Sam Murphy, Managing Director
Gemma at Mortage medics was simply incredible
Gemma at Mortage medics was simply incredible! We found her when a large company that had given us a mortage in principle decided to offer us 50,000 less once we proceed. Our dream house was on the line and looked like it would just be gone. Gemma was so reassuring, hard working and prompt with finding us the best offer and securing it for us so our dream house became a reality again. Gemma and Toby assured all of our documents and information was processed quickly whilst providing us with updates, rates and making the process a hell of alot easier. We felt in very safe hands and as I write this, sitting in the dream house that's now our home, we can't thank you guys enough!
18 March 2025
Reply from Mortgage Medics
Dear Megan,
Thank you for your kind words and for taking the time to share your experience. We’re so pleased to hear that Gemma and Toby were able to support you through such a stressful situation and help turn your dream home into a reality.
Buying a home can be full of unexpected challenges, and we understand how frustrating it must have been when your original offer changed. It’s great to know that Gemma’s dedication, expertise, and prompt action made the process smoother and more reassuring for you. We always strive to make mortgage applications as stress-free as possible, and your feedback means a lot to us.
We hope you’re settling in well and enjoying every moment in your new home. If you ever need any further mortgage or financial advice in the future, we’d love to help.
- Sam Murphy, Managing Director
Excellent Service and Knowledge
Great service, Gareth (Our Mortgage Services Manager) and Toby were extremely helpful, fantastic at communicating and keeping us well informed. Would not go elsewhere for mortgage advice.
Highly recommend.
17 March 2025
Reply from Mortgage Medics
Hi Debra - thanks for taking the time to leave a review. I'm delighted to hear you had a great experience with Gareth & Toby. We look forward to working with you again in the future.
- Sam Murphy, Managing Director
Helped us Move Home
Gemma and Toby did a brilliant job helping us move home. We ported our existing mortgage and took out an additional mortgage product on top through them.
They really clearly showed us all our options and we felt really informed making our decisions.
They took away so much of the stress and worry during our house move and we are very grateful for their support!
We highly recommend Mortgage Medics! Thank you Gemma and Toby!
14 March 2025
Unprompted review
Reply from Mortgage Medics
Dear Edward,
Thank you for your kind words and for taking the time to share your experience. We're delighted that Gemma and Toby were able to support you through your home move, ensuring the mortgage process was clear and stress-free. Porting an existing mortgage while securing an additional product can be complex, so it’s great to hear that you felt well-informed and confident in your decisions.
Moving home is a big milestone, and we’re so pleased we could help make it smoother for you. Your recommendation means a lot to us, and we truly appreciate your trust in Mortgage Medics.
Wishing you all the best in your new home!
- Sam Murphy, Managing Director
Easy process
William and Andrea made the whole process easy to navigate and were always timely with what needed doing and in replying. William made everything very clear and was always easy to deal with and charming.
3 March 2025
Unprompted review
Reply from Mortgage Medics
Hi Diane - thank you for your kind words and the 5-star rating. I'm delighted to hear you had a great experience with William & Andrea and we were able to support you on your mortgage journey. We look forward to working with you again in the future.
- Sam Murphy, Managing Director
Highly recommend
The whole first time buying and mortgage experience was very stressful and confusing, however Gemma (and Toby) from Mortgage Medics made it so much more bearable and straightforward. Not sure what we actually would have done without them!
I would highly recommend using them, they are well worth it and their experience and knowledge was invaluable for us.
Also very accommodating and flexible, and willing and able to answer all our questions and help us through every part of the journey and with any frustrations and difficulties we were experiencing.
Thanks for all your help!
31 January 2025
Unprompted review
Reply from Mortgage Medics
Dear Beth,
Thank you for taking the time to leave such a thoughtful review. Buying your first home can be a daunting experience, so we’re really pleased that Gemma and Toby were able to make the process more straightforward and manageable for you. Supporting our clients through every stage of their mortgage journey is something we take great pride in, so it’s wonderful to hear that you found their guidance invaluable.
Your kind words about their flexibility and willingness to answer all your questions mean a lot. We know how important it is to have clarity and reassurance, especially when navigating something as significant as buying a home.
We truly appreciate your recommendation and are delighted to have been part of your journey. Wishing you all the best in your new home!
- Sam Murphy, Managing Director
Top service
Will and Andrea are very professional and helpful. Highly recommended, 5 stars
11 March 2025
Reply from Mortgage Medics
Hi Peter - thanks for your kind words and the 5-star rating. We look forward to working with you again in the future.
- Sam Murphy, Managing Director
Fantastic service
Fantastic service. Tricky purchase to get through and Gemma was brilliant throughout. Great communication and very patient. Highly recommend!
7 March 2025
Reply from Mortgage Medics
Hi Sam - thanks for your kind words and the 5-star rating. I'm delighted to hear you had a great experience with Gemma and we were able to support you on your mortgage journey. We look forward to working with you again in the future.
- Sam Murphy, Managing Director
Undray was incredible to work with
Undray was incredible to work with. He was so patient with us and answered all of unique questions. He is a true professional and was a pleasure to work with. Would highly recommend Mortgage Medics.
1 July 2024
Unprompted review
Reply from Mortgage Medics
Dear Patric,
Thank you for your kind words. We’re delighted to hear that you had such a positive experience working with Undray. He takes great pride in providing clear, patient, and professional guidance, so it’s wonderful to know that his support made a difference for you.
We truly appreciate your recommendation of Mortgage Medics and your trust in our services. If you ever need further advice or assistance in the future, we’d be happy to help.
- Sam Murphy. Managing Director
Gemma Green assisted our client in a…
Gemma Green assisted our client in a super tricky case, there were lots of hurdles to jump through put with hard work, professionalism Gemma got it over the line cant recommend highly enough
7 March 2025
Unprompted review
Reply from Mortgage Medics
Hi Danny - thanks very much for your kind words and the 5-star rating. I'm delighted to hear you had a great experience with Gemma and I hope we can be of assistance to you again in the future.
- Sam Murphy, Managing Director
It has been a difficult process when…
It has been a difficult process when trying to get a mortgage for a property that had some issues. However, we were really lucky to have a great mortgage consultant, Gemma Green, who worked so hard for us, completing at least seven mortgage applications until successfully getting one.
Gemma is a great professional with great communication skills and lots of knowledge in the financial field.
We also want to thank her colleague Toby Jeffcock who was very helpful as well in this difficult,long and stressful time.
Thank you so much for all your great support.
Marinela and Paul Toft
6 March 2025
Unprompted review
Reply from Mortgage Medics
Dear Marinela and Paul,
Thank you for taking the time to share your experience. We’re so pleased to hear that Gemma and Toby were able to support you through what was clearly a challenging mortgage process. Securing the right mortgage can sometimes be complex, especially when there are obstacles along the way, but Gemma’s dedication and expertise ensured you reached a successful outcome.
Your kind words about Gemma’s professionalism, communication, and financial knowledge mean a lot, as she truly strives to provide the best possible service. Toby will also be delighted to know his support made a difference during such a stressful time.
We really appreciate your trust in us, and we’re so glad we could help you secure your mortgage. Wishing you all the best in your new home.
- Sam Murphy, Managing Director
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