Moose Knuckles Canada Reviews 320

This is worst company to purchase anything from . I bought a jacket and never got it . Seems like the carrier never delivery my jacket .To make things more interesting , i wasn't at work on that day and they mentioned I signed for my jacket ,signature doesn't match mines , how could i sign for something when i wasn't there . I wouldn't recommend anyone to shop on this site , because you might end up spending money and never get your item. Customer service is the worst , they don't do anything to make the customer happy .

Very Rude manager at Pacific Center Vancouver. I spend thousands of dollars on moose knuckles but the customer service is awful. Tarun refused to exchange or refund two shirts that were the wrong size and told me to ‘google Moose knuckles’ to get the number for the customer service centre. This was just an answerphone. Thanks to the disgusting rude attitude of Tarun and the poor staff training I won’t shop with Moose Knuckes again. Supposed high end product with very low end service. They don’t care about customers. They have lost thousands of dollars of future orders from me but they couldn’t care less. Shop elsewhere.

I have to say that the jacket I bought in California less than 2 years ago was perfect for where I live in the south of France. Unfortunately, the trims around one of the pockets came unglued and I contacted them to ask what kind of glue to use to fix it. Not only do they not respond to the question, they ask me to go to a seamstress to get it fixed. When you spend over 300$ for a jacket, you would expect a better response from their call center that seems to be somewhere in India. As an ex-Canadian, I am really disappointed in their promises of taking care of your purchase with BS guarantees.

Buyer beware. They are nothing but cash grabbing scammers. We bought two jackets (40% off). The zippers would not work on either of them. We could not zip the jackets at all. Since the jackets were defective we returned them. This was mentioned as the REASON for return! Any other respectful retail brand would refund you the money back, not these low life cash grabbers. They gave us gift cards and refuse to refund the money back despite several follow-ups !!!

Moose Knuckles are liars and thieves!!!
I sent a return back, got an email confirmation from them that the return was received, as well as a confirmation from the mail carrier that it was delivered and accepted
Weeks later, I get an email from MK, stating that they can’t find my coats, and they opened a claim with the mail carrier so I won’t be receiving a refund until that claim is settled, likely another few weeks
Clearly the coats were either lost or stolen in their facility, so they filed a bogus claim
That obviously the mail carrier denied being they have tracking & proof of its arrival and acceptance
Of course I got an immediate refund from my CC company because I had 3 forms of proof of return, but not before tons of emails and phone calls back and forth and tons of time wasted and aggravation. How they are still in business with all these horrible reviews is beyond me
Stay the hell away from this corrupt unscrupulous company 🤬

If I could give Moose Knuckle a ZERO review, I absolutely would. I bought a coat for $900, and when it arrived, it was way too big and didn’t look anything like the online photo – it was totally off! When I tried to return it, their customer service was rude and unhelpful. They refused to refund me because they said it was discounted, even though I returned the coat within a week, and instead offered me a gift card I didn’t want. They claimed their decision was based on their return policy, but here’s the truth: their return policy isn’t even available to view on the checkout page or the shopping page where you view the items before you click "Submit Payment"—there’s no link to it at all! As a first-time shopper, you have no way of knowing about this restrictive policy until it’s too late. Moose Knuckle clearly doesn’t care about their customers once they’ve taken your money. Do yourself a favor – stay away and DO NOT buy from them!

Couldn’t be a worse experience w customer service. Not even worth detailing here but you better make sure they if you buy a cost that it is exactly correct. Returns is a nightmare.

Found the coat I wanted, made my order on 20/01/2025 and received email confirmation of purchase. By the 23th the status of the order on the website portal still said Processing. I contacted the customer services department and was told to wait for an update from a carrier. I woke up this morning (26/01/2025) to see an email from moose knuckles sent around 3am, stating that my order has been cancelled and I need to try an alternative method. Problem is… 1 I’ve used the same card I brought the coat with before and after purchase with no issues. 2 There is no issue from my bank as I’ve checked. 3 There was no alternative payment link in the email and upon checking the site this afternoon, the coat now out of stock.

I bought some jackets online and wanted to return some items using the 14-day return policy. However, the online return portal didn’t work. I emailed customer service but received no response. When I called, they apologized and said it would take another 4–5 business days to provide return instructions. I waited, but nothing happened. I called again and sent another email, only to receive the same excuse.

After multiple attempts almost 4 weeks to reach customer service and obtain shipping information, I filed a complaint with PayPal, which then contacted Moose Knuckles. Only after this did I finally receive the return shipping details.

The items are now on their way back, but I’m already anxious about how long it will take to receive my refund.

Overall, it was a very poor experience—unlike any I’ve had before.

After reading other reviews, I strongly urge against purchasing from them online.

Buyer beware! Awful customer service- Takes too long to get returns, and you don't get money back, you get a gift card. Stay away and go to Canada Goose
Ps this was flagged by the company. Just correct your issues, your rating states it all

I made an order for a Stirling Shearling parka on the morning of the 21st.
It arrived as ordered at 1pm on the 22nd.
It’s a beautiful coat and I got lucky that the shoulder logo is in black.
This is the best delivery service I’ve ever had and the coat is superb. Excellent all over.

For all those in USA complaining about gift cards. Complain to your elected representatives.
In the UK and EU you legally have to get a full refund if ordered online within 14 days if you changed your mind.

If you bought in store and it’s faulty in 12 months it’s a full refund.

In store, If you don’t like it or change your mind it’s at the company discretion, refund, credit or nothing.

You can’t give moose knuckles 1 star just because your country has rubbish customer laws. Give your country 1 star. 😂

Didn't know sale item can only be returned as gift card is my fault. But why it takes forever to issue the return??? Called the customer service twice, every time they said they will issue the gift card shortly. And nothing happened for the next couple days.

Ordered a parka as a present. It arrived with one sleeve longer than the other. Company agreed to exchange it. Once they received it back, they tell me they have no more in stock. They refuse to refund my money. Then they tell me if it ever comes back in stock, they are going to raise the price so the gift card they’re trying to get me to accept will not cover the item I purchased. They will not allow me to speak to a manager.
I highly recommend people not buy from this brand.

Jamelle , customer service supervisor provided no assistance . Issued a gift card for an item that has been out of stock for months . THEFT THEFT THEFT

false advertising and ridiculous customer service , Bought a level 3 winter jacket that turned out to be level 2 , leaving me confused. I returned it for a level 3 but it turned out the level 2 winter jacket was infact keeping me warmer then the level 3, when I tried to return it , the sales person was rude and incoherent. Despite having a receipt and tag on the jacket like last time she refused to accept my return even though it was within the 2 week period and the jacket was in brand new condition. Never going back to the outlets again after that

I purchased/paid for a new parka in size XL. they shipped wrong size L. I sent pictures of coat, label, packaging. asked for them to exchange to correct size. they say they are out of the correct size. they will not exchange for a similar style. takes 2-3 days for them to respond to any request. CUSTOMER SERVICE IS HORRIBLE. for a premium brand, they do not act like it, and don't correct THEIR errors. Buy Canada Goose - I should have and regret it every day!!

AVOID AT ALL TIMES BUY FROM A COMPANY THAT CARES THIS ONE CANT GIVE A DAMI got a moose knuckles coat as a gift . After only 4 weeks the zip pull came off . I contacted moose knuckle passed thier authenticity only to be passed from puller to post & told they can’t help . No receipt means get lost.
Multiple emails and request for a call all wasted no one call back in 20 days . Buy Canada Goose .my friend had a ripped pocket they repaired and cleaned free of charge .
I expect an email thanking me but will do nothing . An absolute disgrace , not premium but shoddy unsympathetic

I will never buy anything from the moose knuckles, the customer service is absolutely terrible, I bought a jacket on sale and I had to wait 6 days just for a confirmation then they replied and say so sorry we don’t have your jacket. Are you kidding me !!!!!
I call them and they said too sad too bad

Customer service can’t even cancel order or make adjustment. Sale item return is only electronic gift card, and return process take forever.

Customer service is appalling. Incapable of working out (or can’t be bothered) the answer to a simple question. £1,000 for a coat and they can’t tell you when it will be delivered even if you quote the details so they can check stock etc. Not much help if buying as a present!
UPDATE the reply received to this review is equally vague and doesn’t address my point that a company selling a £1,000 + coat can’t provide an accurate time for delivery. Generic website references are not ‘customer service’ (who didn’t reply for over 24 hours!)
Get your act together or go bust.

It’s hard to comprehend how so many companies are so much better, and how bad moose knuckles is in comparison.
If they don’t up their game they deserve to go bust.