Moose Knuckles CanadaReviews 

0 stars for Moose Knuckles.
5 stars for the Kris from Customer Service for helping me out.She was the only customer service rep who helped me with locating my order and that happened after 5 days of incessant calls to customer service. Others had no idea about the order. Not even 1 of them bothered to answer my emails, only her. Thankyou Kris!

Seams on both sleeves broke in multiple spots after 1 year 2 months. Reached out to customer service and they just gave me a generic reply saying it my own fault and it’s normal wear and tear. Wore it for no more that 4 months. Poor quality and customer service

I use to like this brand and coat so much. But with the recent incident I think I won't buy this brand again. They said they offer great warranty on their coat and jacket it is all a scam. Recently I have purchased a Stirling Parkas end of Novmeber 2023, and packed away since december was so warm in Vancouver. Until recently the weather drastically dropped so I unpacked my new coat and found out the coat was faulty made by the maufacuterer. The aurhtoize retailer ask me to go file a warranty claim. The coat was faulty made at the underarm area causing bulging extra material (not the down) inside the underarm area and the zipper wasnt stichied properly and got all wrinkle up. When I file a warranty claim moose knuckle said this isn't fall under the warranty even the coat was faulty made by the manufacturer. The even ask me to go to local luxury clothing tailor to fix it myself. I took it to my luxury clothing tailor they said this cannot be fix because it wasn't made correctly when they manufacture this piece of clothing. I resend all the info and they said they will reopen the case and look into but no response back from them anymore.

Great product, fast shipping and easy returns.
The first coat I ordered was a touch small and promptly returned free of charge. The only slight frustration was having to wait for customer services to email the label.
I quickly ordered the next size up which arrived within a couple of days.
I’ve never owned a coat of this value before and had been looking for an alternative to the other Canadian brand that every other person seems to own (I didn’t feel they were worth the money either).
The Stirling parka is incredibly warm and the warmest coat I have ever owned. It feels extremely high quality and will last for years. I was pleased to receive the black logo version (on the sleeve) which is more discrete and classic looking than the silver.
Overall a great buy and one that will last many winters.

They are the worst to send back to Canada, they sent the wrong bar code twice, I phone them and they said the will send a bar code for D.L and the drop off point shop whould not work, come to understand, that they know it would not work and it will past the 30days,please avoid, I would not even give a star to be honest, they just want the money, plus the jacket should be large but it is smalll my child is a size 8 that why I want to send it back. Joke and greedy

Sent a sweatshirt I ordered for my boyfriend’s Christmas present with the security tag on it. I live nowhere near a moose knuckles store and their only option was for me to go out of my way hours away to get to the closest moose knuckles store to have them remove it. They did not offer anything for my inconvenience that they had caused. I am extremely disappointed in their customer service.

I feel very disappointed with customer service of Moose Knuckles Canada. I have attempted to contact customer service three times - by email, website and phone regarding on a duplicate of order online. The reason behind of duplicate also mention because the website failed to show completion of purchase and I have received no email of purchase afterward therefore I made another order after 30mins. The second order when through very fast and I did received an email confirmation of purchase; however after that I have received back my first order of email of purchase.
I have then quickly contact them via email ask ask them to cancel of one of my order; however no reply from them.
I have also called to the customer service the next day. Again the problem was fixed.

I was very disappointed with this brand and I started regretting purchasing from this brand again.

From
First time customer
Queenie

I returned my winter jacket on November 10th because the pocket was torn from the inside. It's been 6 weeks now, and despite multiple contacts with customer service via chat and phone, I'm told they can't do anything. This morning, when asking to speak to a manager, my request was denied. When I questioned the warranty and its clauses, they clearly stated they couldn't help me. This company has the worst customer service I've ever seen. I will file a complaint and request compensation from the Consumer Protection Office of Quebec. Avoid this company as they do not respect their customers' rights. Don't hesitate to file a complaint because they will not treat you with the respect you deserve, especially given the recent temperatures in Canada.

J'ai retourné ma veste d'hiver le 10 novembre en raison d'une poche déchirée de l'intérieur. Cela fait maintenant 6 semaines et malgré mes multiples contacts avec le service client par chat et appel, on m'informe qu'ils ne peuvent rien faire. Ce matin, en demandant à parler à un responsable, ma demande a été refusée. Lorsque j'ai questionné la garantie et ses clauses, on m'a clairement indiqué qu'ils ne pouvaient pas m'aider. Cette entreprise a le pire service client que j'ai jamais vu. Je vais déposer une plainte et demander un dédommagement auprès du service du consommateur du Québec. Évitez cette entreprise, car ils ne respectent pas les droits de leurs clients. N'hésitez pas à porter plainte, car ils ne vous traiteront pas avec le respect dû, surtout compte tenu des températures enregistrées récemment au Canada.

I submitted a return request on the 11th of December (same day of delivery) and I’m still waiting for Moose Knuckles to let me know how to return the item.
Tried to contact the customer service on the following day and they told me: We will provide the necessary documents to return at our expense within 1-2 business days.
On the 19 of December I’m still waiting for them to fix the situation.
So, for the time being, I find myself with a very expensive jacket that doesn’t fit
(return request number 228707)

Damaged coat I purchased. Color fading, I contacted them and they told
Me tough luck.

They’re horrible when it comes to their apparent life time warranty.

Do not trust them. I showed proof of purchase etc and it did nothing.

Horrible quality stuff.

Color fading
Never trust their adds. Their asking price is five times more that their propogands.
When we called their customer service, although they had all information by special tag on the original winter coat, they asked the original recipt. Later we found it and send it to them with all photos the asked, but they justified by saying color is fading is done by us. Very shamful reply from their customer service: every user has a different impact on its wear.

Absolutely outdated delivery & return process. In addition to the long delivery time, no return label is enclosed with the parcel, this must be requested online. Technically, it would be no problem to issue it in the second of the request process. However, Moose Knuckles reserves the right to require 48 hours for this... You must provide all the details to avoid making a mistake when requesting the return label: order date, order number, invoice number, colour, size, model name, reason for return.... All unnecessary hurdles for the consumer to return the product...

Update on below review. They emailed me after weeks of chasing to tell me that the jacket I had ordered had sold out and they had cancelled my order. Such poor service don’t order from them.

All the warranty is just a joke !
The jacket worths $200.00 without warranty, I paid 1300.00 now they ignore to cover it lol what a joke

Very poor quality, bought a Winter Jacket for 1100 euro. 1 year later it start to lose it collor.

2 years later, de jacket is worthless. Terrible service from Moose Knuckels. I feel like a real loser buying this jacket.

I have contacted customerservice.mooseknucklescanada.com - but I think that Moose Knuckles don't know what good service is for a jacket from 1100 euro new price. I advice to buy stone island or some other Italian brand, Knuckles is just a joke.

In 2021, I bought a $1000 coat from Moose Knuckles. They look great, but man, was I disappointed by the quality. During my second winter, the stitching below both armpits started to come apart. This was not a snug fitting coat and I only ever wore it to work or when I was out and about. I didn't shovel snow, or wrestle criminals in it. My Canada Goose coat, which I paid half the price for, has lasted me (no joke) 10 years.

To prepare my coat for wear this winter, I spoke to the store from where I bought it. They told me about Moose Knuckle's "lifetime" warranty that would be applicable to these kinds of defects. I reached out and provided what was required (front and back photos, photos of the torn area, RFID photo, etc) and almost immediately was told that nothing was wrong with the coat and that I should go to Toronto to have it fixed. WHAT? How, from those photos, were you able to determine it wasn't a manufacturing defect? Also, thanks for the useful Toronto tailor. I live in Burlington and would sooner drive off a cliff than go to Toronto. When I had issues with my Canada Goose Coat, one of which was my fault, they offer to have me send it back to them via courier. They fixed it, and sent it back to me in great shape.

Please do yourself a favour: If you are going to spend $1000 or more on a coat, DO NOT BUY A MOOSE KNUCKLES ONE!

100% garbage, if you want to be lied that’s the place to go, I purchased a $500 jacket and was told it has 100% lifetime warranty. Not even 6 month later it started tearing and they tell me it’s not their problem, improper care. Holly bazuka I treat my cloth like gold, it’s cheap garbage. Do not waist your money on Moose KNUCKLES.

Absolutely no information was provided to my request. I was told to continually visit the website to see when the stock would be replenished. How helpful is this?

Great product, short delivery and overall good experience