Moorland Fuels Reviews 

Not very impressed, made order for heating oil and advised after nearly 3 weeks of waiting that their tankers are broken down and they are behind with all deliveries. Almost out of oil and cold weather approaching again, I will never use this amatuer outfit again, shopping around but nobody can get oil to me within a few days without a rip off extra charge.

Great customer service!
Super helpful and friendly Ryan W is a pleasure to deal with when under pressure at work! Great quotes too and for residential heating oil!

Moorland fuels were great, Ben W helped get my gran her fuel before Christmas!

This would be my second year in working along side Ryan & the Moorland Fuels team and it has been a breath of fresh air.

As well as being a supplier to Moorland Fuels, they also look after a large amount of my customers in their region for fuels. Never had any issues, communication is excellent and couldn't hold this company in a higher regard if i tried.

Commercial manager Ben always goes above and beyond, good prices and excellent customer service!

Moorlands was great, helped an elderly family member get her fuel delivery sorted out. Ben was happy to provide information and was understanding of her situation.

Ben Watson was very helpful

Being new to oil heating I was a bit lacking on information, Ben talked me through the process and made it all clear, excellent (and patient! ) service. Highly recommend Moorland fuels. ✔️

We have ordered and received many deliveries from moorland fuels over the past 6 months and always recieved an exceptional service. Ryan at moorland fuels is always at the end of the phone for any quotes or queries and nothing is ever too much hassle!

Significant delays in delivery dates that they themselves set. Once in Oct 23 & again in Jan 24.
Probably the biggest issue for me is the massive lack of keeping you up to date. Promising delivery dates and then not turning up. Not contacting you to advise of the non deliveries & not returning phone calls that they themselves promised. These are just basic good customer service standards and the company needs to go back to basics on this.
Currently, I would not recommend this company and have transferred my business to another local company and shall not return back to Moorlands ever.

I have been a good customer for a very long time but am appalled by their recent uninterested, unhelpful and non-existent service. They didn’t even care when I closed my account. How long will it take to get my very large credit balance back?

Just awful. Have never experienced such bad customer service. Three missed delivery dates over a period of 6 weeks, with excuses each time that I called to tell them (no one ever called me). It looks like this company has just given up. They have knowingly promised us 'assured' deliveries to an 87 year old man living alone and a holiday let business with no heating, and prevented us from finding an alternative. I have now gone to Watsons and found them excellent. Would never return to Moorland. Please stay away for your own good!

I had fantastic service from Moorland Fuels when my oil tank needed cleaning due to water ingress. Shaughn and Mikey came out on the day and did the job in a friendly, efficient and completely trouble free manner. I was very impressed with the promptness of their response and how quickly things came back to normal with the heating etc. due to their diligence and care. Would have no hesitation in making a recommendation in such an emergency. Many thanks indeed to all!

As a regular customer we ordered oil weeks ago but despite ringing and emailing customer services we have still no oil delivered. They agreed on the phone last week that they were over the delivery date of the 15 days I was given. I rang again 4 days ago explaining there are 2 children here with disabilities and was told they would deliver 3 days ago. No oil came. Rang again to be told it was didn't go out for delivery on that agreed date and 2 days later is still not on the list for yesterday. A phone call this morning to tell us they won't be delivering any oil to us until next year! Today is 19th Dec so they are knowingly leaving a family with disabled children with no heating or hot water over Christmas and New Year. Moorland Fuels rang this morning to say one driver is off sick today which if course happens but how this is supposed to be an explanation on not fulfilling a contract for weeks!? Bizarrely they suggested we drove to Okehampton to buy fuel packs from them in addition to our already placed order, which is a hugely expensive way of buying fuel with no intention of any recompense whatsoever. I see from other reviews they seem to have been taken over by a larger company. I have previously recommended this company so many times to others this is beyond disappointing.

I am very reluctant to write a bad review for a good firm but with the present state of play I would award minus 6 out of a total 10.How sad.

The last time they delivered they didn't supply the amount ordered (there was plenty of room in the tank). This time they missed 2 promised delivery dates (the 2nd after I phoned them to say they'd missed the 1st) and didn't even reschedule or contact us. We won't rely on them again.

Excellent and speedy response when I contacted the company regarding water in my oil tank.
Within an hour I had confirmation that someone would come out the next morning and sort the problem.
Next morning the oil tank was emptied, cleaned and refilled in one and a half hours.
Thank you to everyone involved. Great service.

Reasonable price and efficient service.
Person who answered phone was really pleasant and courteous

Responsive, helpful, best price available for heating oil and delivered as promised