I've got very good support multiple times from Vivian. The response is quick, she listens for the described issues. I appreciated how she tooks ownership of every request and followed through until... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a wonderful experience with customer service, especially with Vivian. She was extremely kind, professional, and very helpful throughout the whole process. She responded quickly and made sure... See more
Company replied
Just wanted to come on here and thank Celine for her amazing customer service. She responded to my concern via email quickly and efficiently addressing my need exactly. I really appreciate her hard wo... See more
Company replied
Excellent Customer Support – Thank You, Elsa! I would like to sincerely thank Elsa from the MoniMaster support team for her outstanding assistance. She was professional, kind, and very resp... See more
Company replied
Company details
Written by the company
Discover an effective parental control app. Learn how to track a phone with MoniMaster's advanced features and comprehensive tools, available on Android, iOS, WhatsApp, and iCloud.
Contact info
Shenzhen Nanshan District Bed Semiconductor Building, 518100, ShenZhen, China
- support@monimaster.com
- www.monimaster.com
4.8
Excellent
95 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
quick and helfull responds
2 October 2024
Unprompted review
Reply from MoniMaster
Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers the best service.
Wish you a good day!
MoniMaster support
Although not exactly the features I…
Although not exactly the features I expected and the current features are a little too basic, the coordinator Hattie was helpful and responsed promptly due to questions raised. Thank you.
2 October 2024
Unprompted review
Reply from MoniMaster
Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers the best service.
Wish you a good day!
MoniMaster support
MoniMaster is an amazing service that…
MoniMaster is an amazing service that surpassed my expectations. Vivian from the team was incredibly helpful and made the whole experience even better. Highly recommend!
29 September 2024
Unprompted review
Reply from MoniMaster
Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers the best service.
Wish you a good day!
MoniMaster support
Professional and Sopportive
Im extremely happy with the support I received from Kaiya. She was really helpful!
26 September 2024
Unprompted review
Reply from MoniMaster
Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers the best service.
Wish you a good day!
MoniMaster support
It was amazing experience with…
It was amazing experience with monimaster, in first i just shocked that how perfectly this app is working and the features are amazing.
Seriously if you are serious about your kids that and take control of their phones it is the best app.
I am so impressed from the customer care service of Celine. I had some questions related that app. The response was so quick on email. Celine i really appreciate your quick actions and best customer support
I highly recommended this app for kids and the customer care service is also good but they need to add quick chat on website
28 August 2024
Unprompted review
Reply from MoniMaster
Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers the best service.
Wish you a good day!
MoniMaster support
Perfect Help by Mrs Millie
23 August 2024
Unprompted review
Reply from MoniMaster
Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers the best service.
Wish you a good day!
MoniMaster support
Khloe is a great support and was very…
Khloe is a great support and was very helpful and understanding
Many best wishes for you
25 July 2024
Unprompted review
Reply from MoniMaster
Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers the best service.
Wish you a good day!
MoniMaster support
Excellent customer service provided by…
Excellent customer service provided by Millie who dealt effectively with our issue very quickly and found a resolution acceptable to both parties.
10 May 2024
Unprompted review
Reply from MoniMaster
Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers the best service.
Wish you a good day!
MoniMaster support
Catalina is an amazing customer service…
Catalina is an amazing customer service who always answer any questions and concerns i have and in a quick way.
Thank you
1 May 2024
Unprompted review
Reply from MoniMaster
Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers the best service.
Wish you a good day!
MoniMaster support
Reply from MoniMaster
Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers the best service.
Wish you a good day!
MoniMaster support
The customer service ( Khloe) is very…
The customer service ( Khloe) is very kind and helpful. I will try using the app, which I thought would be amusing.
13 March 2024
Unprompted review
Reply from MoniMaster
Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers the best service.
Wish you a good day!
MoniMaster support
Nice app ..need some upgradation as…
Nice app ..need some upgradation as sometime it misses many thing. But great support from the team they will reply in as fast as possible the tech support Millie is super impressive
8 March 2024
Unprompted review
Reply from MoniMaster
Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers the best service.
Wish you a good day!
MoniMaster support
Reply from MoniMaster
Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers the best service.
Wish you a good day!
MoniMaster support
Thanks Millie for your great support…
Thanks Millie for your great support and immediate action on resolving my issue with Moni Master app. Keep going with the good work you are doing! ☺️
25 January 2024
Unprompted review
Reply from MoniMaster
Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers the best service.
Wish you a good day!
MoniMaster support
Superb service
9 January 2024
Unprompted review
Reply from MoniMaster
Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers the best service.
Wish you a good day!
MoniMaster support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.