Moness Reviews 8

Perfect place Food amazing staff lovely
Hosted an event for 120 people
Couldn't have asked for any better
You were all fantastic

We booked a one bedroom cottage at the Moness Resort, Aberfeldy, from Friday 27th September to 29th September through booking.com. we completed an online check-in the day before we were due to arrive and were texted a code for the key box and cottage location as soon as it was available which was an hour before check-in! On arrival, the Pabbay cottage was fresh, clean, well maintained, with tea and coffee provided, together with linen and towels for four people. We had a lovely view from our patio doors and could see friendly sheep in the field next to our cottage! We had booked the spa before our trip and our treatments with the lovely Lyn and Margaret were amazing! The pool was easy to book the day before and we enjoyed the steam room and jacuzzi, unfortunately the sauna was out of order during our stay. We enjoyed our coffee in the cafe and the girl who served us gave us information of local places to visit. Overall, we were very impressed and we will definitely be back, hopefully for a two bedroom cottage with a hot tub!!

We have stayed at Moness a number of times, this time it was for a surprise 70th birthday weekend, all I can say is wow, the staff amazing, the food first class, the room we had was decorated by the staff then the family added more ,the service on the night first class, Jake ( master of ceremonies) was terrific, an amazing weekend, first class x

Definitely new owners we had visited before and was great this Time it was awful staff not got a clue cashless hotel but need to use cash for things ??? As the tokens you buy don’t work ??? Need to book pool although not a soul is in it very dated dirty needs a lot of repairs done arrived to toothbrushes in bath room from previous guests don’t bother go to Crieff hydro instead

We booked a moness resort cottage for the last days of our Honeymoon. They emailed me in advance a pre check in email to make things quicker when we arrived. They said they would send a map and key code for the cottage on the day. This never happened and I had to message to get the code. We then arrived at the cottage and entered the code - someone had forgotten to put the key in the box so this involved yet another long phone call trying to contact reception. The next day we arrived home from our trip and the power had cut, we had purchased food to cook and our wedding cake in the fridge. A resort of this size has no back up power and it all went to waste / Spoiled and we went to bed hungry - with no way to chill the food we had bought with us and no way to cook it. You would think in a power cut situation they would handle things a lot differently - at least have back up power and provide provisions for guests. I absolutely would recommend anyone never stays here. The cottages while large are outdated and disappointing- stains everywhere.

Please be aware of this terrible resort, please don’t use the online check in, go and have a look at the rooms before you check in as we were staying in the jack daw 2 bed cottage and it’s HORRENDOUS the small of stench as soon as you opened the door and smell from the toilet was terrible also was very dirty,It was that bad my family didn’t stay and they weren’t prepared to change our cottage as I booked through booking.com so we went to Scotland spa hotel whick was fabulous. I’ve been fighting for a refund ever since my horrendous experience and still not received one penny of my £480 for 2 nights. So please be aware do not stay at this place a would recommend Scotland spa hotel which was fabulous and staff were great.

AKA Moness Resort
Like the other review, I had a very bad experience with the Moness 'Resort'
We had train tickets to Pitlochry (24 miles away) but suddenly there were no hotel rooms. I thought, "Oh we will just get a cab to the hotel, or the hotel will pick us up"
Well, I phoned them and they had no shuttle, but I could get a cab.
I could not get a cab and took two buses to the 'resort'. No probs, I dont mind buses.
There was a problem returning to Pitlochry station. All the cabs (all 4 of them - 4 'companies' that is) were booked. I pleaded for help from the recptionist 'Steffi' at Moness and offered £50 to anyone who could drive us to Pitlochry on Sunday morning (10am)
She said she did not know anyone but I could take a bus to Perth. There was no bus to Perth or anywhere else.
The customer service at Moness Resort is the worst I have ever experienced. I eventually found a cab in Killin who charged £85 for the 20 minute drive.
The lack of care from Steffi was breathtaking.

Don’t waste your time or money. There is nothing here that warrants the word "resort". The beds are uncomfortable, your choice between cheap or old. The staff is unhelpful if something is not ok, though they are willing to tell you whatever you want to hear to secure your booking. The rooms are basic, dated, and lacking. Both the room and the cottage I looked into were both soulless boxes with dated decor and terrible mattresses.

I called in advance of making the reservation, on Monday, to ask about mattress and ensure there were firm, supportive, comfortable beds. I explained that this was the first time in years I would have to myself with no child to look after, just to be on my own, and I planned on spending a lot of it sleeping to recuperate and rejuvenate - especially after barely coping through this pandemic as a lone parent. I communicated this clearly to several people in three separate phone calls that Monday before booking. In the last phone call with someone who claimed to be the head house keeper, I was assured that all mattresses were brand new, firm, and supportive. I was on these assurance that I booked. I had also filled out the pre-arrival survey indicating the mattress was of utmost importance. Were the mattresses as promised? Not even close.

I requested a different room, was told there was none. After pressing them to do the right thing, I was offered a cottage. Sadly, it was the same; a terrible bed in a soulless and dated box. I went back to the front desk in tears and asked for a refund. I was told they didn’t have the authority to do so. Moness’s website terms and conditions say otherwise. Heartbreakingly, I was led to believe one thing, and delivered another. Faced with a complete lack of regard or acknowledgement of what I was promised, I left in tears, after having driven over an hour to be there, because I had been mislead. Megan told me that perhaps I should have slept on the floor if that would be more comfortable.

Moness kept the money, claiming I "contaminated" the rooms by merely walking into them to test a bed. If tears of frustration and heartbreak are contamination, well, maybe so then. But I seriously doubt that warrants keep £288 of money for something I was led to believe existed, and didn't actually exist.

The property is owned by a holding company that unreachable by phone or email. It appears they care more about money than service. I've written the property owners by post for a refund, though I won't hold my breath. There is definitely an attitude of "you'll take what we give you and like it" from the staff that likely comes from above. If you read further reviews, this becomes evident.

Read them, the are several reviews below about the beds, the shabbiness of the property, and the wilful disregard for care and service... in addition to the resistance and blank stares at the desk, I had also tried to book spa treatment on that Monday when I booked the room, there was no answer until the day before arrival… they are spot on. I won’t be back, and would recommend this place to no one.

** Update 28th November 2021
Moness Resorts has neither responded to nor acknowledged the email, or the signed and tracked letter requesting a refund after the terrible experience and misleading information. The letter was signed for, so they have it. If you value your hard-earned money, as well as honesty and service, don't go here. I'm out £288, no reason for anyone else to be.