Momox Reviews 

Wrong cd sent. Than I was asked to pack carefully and send it back from the Post Office for refund. When asked for replacement they asked to order again when in the meantime they increased the price but over 200%. Automated emails, no personal touch. Terrible. Contacted them via Amazon many times - no sensible customer service. Poor, poor, poor.

The CD I bought was not delivered. I tried to contact Momox two or three times without any success. After 32 days I have asked Amazon for a refund. Probably the worst Amazon buying experience I have had in hundreds of purchases. Never again !!

Appalling company. Sent a book in the wrong language. Then ignored my emails to refund me. Had to ask Amazon to intervene and then they did not refund the full amount. They ignored my emails and only responded to Amazon. A really dreadful company-avoid. Don't know how they are still in business.

The DVD I received was incorrectly described as having English language. Momox apologised and agreed to refund me immediately without the need for me to return the item. So far so good... A few days pass and no refund arrives. Contact momox again who assures me my refund was processed. A week goes by and still no refund. Contact momox again, a third employee replies telling me my refund was processed via the following pre-prepared response:

We confirm that the refund order was issued via AMAZON /FNAC/Priceminister-Rakuten/ ABEBOOKS.
We have no influence on the payment / refund process via AMAZON /FNAC/Priceminister-Rakuten/ ABEBOOKS. We invite you to contact AMAZON /FNAC/Priceminister-Rakuten/ ABEBOOKS directly for any payment completion issues on this platform.

momox employee forgot to redact the irrelevant FNAC, Priceminister-Rakuten, Abebooks name detail from the pre-prepared response which would suggest that buyers from momox on all these other marketplaces can expect to receive the same response should things go wrong with a momox order!

I contacted amazon who confirmed to me that momox had not processed the refund at all (what a surprise!) and I am now left hoping amazon will refund me under the terms of their A-Z guarantee...

I regularly buy CDs from them. It usually takes 7 working days to arrive, and almost all items are in very good condition. Nothing to complain at all

Do not but from momox! Bought a fairly expensive box set of cds that was described as new and that the item would be shipped from the UK. It turned up quite miraculously considering how it was packaged but it had been dispatched from Austria and was clearly a used item, half of the discs won't even play because of the condition. The only option amazon gives me is to return the item and hope to get a refund. After reading these reviews this is clearly just a waste of time, people spend their money and time returning what they have bought and never receive a refund. I don't even want to chance it, I'll stick with the half of the cds that actually play rather than return the set and end up with nothing. Amazon needs to pull their finger out and put customers first and stop allowing these criminals from stealing peoples money.

Ordered from this seller on Amazon and wish I had took note of these reviews...

A week after my ordered was marked as 'dispatched' I asked this company for a tracking number to see where my order was, the reply was they couldn't issue tracking as they didn't have the stock and it was never sent and said will issue a refund...why marked as dispatched then!?
A few days later, no refund. Chased again, same response. Fast forward a few days, still no refund so I chased them again. This time I was told I had to return my order for a refund... How is this even possible, you have already said twice you never sent it.
Asked Amazon to intervene who did send the seller a demand to refund me... A few days ago I got a response from the seller advising they had once again refunded me but in the same breath shed all responsibility of getting my money to me and signing off the message with it was Amazons responsibility to get my money to me and I have to take it up with them if my refund does not appear, the saga continues!

Do not use this seller on Amazon, Ebay or wherever else they are ripping people off, worst service I have experienced anywhere, ever!

Just don't! All sorts of reasons why,not received item 6 weeks after order.
Scam.
Amazon refunded promptly,thanks.
It is time the company were removed from the platform.

There was no way to give zero stars.
Crooks liars cheats criminals.. avoid at all costs

Crooks!!!!
E bay needs to revoke their selling license they are total fraud. I ordered a book and they took the money. Book hasn’t arrived. eBay app says it was dispatched. I used the tracking number given by eBay and found it’s still sitting in the warehouse a week later. I msg the seller and they try to tell me it was shipped without a tracking ID. I send them the tracking number. They say it doesn’t work. I doubt I’ll get my refund . Bunch of criminals. They totally stole my money and lied. Anyone who has written a positive review of this company is either working for them or on drugs. DO NOT USE THIS SELLER under any circumstances

1 star is generous. The cd on eBay was ordered on 17th may. They took my money then. They sent the wrong cd. I reported it straight away. I had to repackage it and go to the post office to return it. I had to exchange several emails. I had to send them a copy of a receipt from the post office. A week on from that, they still have not returned my money. Their contact phone number is in Germany. Do yourself a favour- avoid them at all costs.

I regularly buy albums from Momox and they are without question one of the very best sellers of used records and cds. Brilliant delivery, amazing mint condition records and cds. Great prices.

Bought a book from Momox UK via Amazon. Claimed dispatch was over a month ago. No refund available; no tracking information; no indication of whether the book will ever arrive. Seems they get to keep the money and the book. As other reviewers have said, buy elsewhere – even if it costs more.

Order wasn't dispatched and have not replied to my correspondence.
Don't use.
Wish I had read the reviews.

i have used monox.uk in the past and found them good,but something is now wrong with the company.i recently bought a cd from them and when i contacted them as they had not dispatched item i was told they cant post item no reason given.but i was told a refund has been made.paypal and ebay could not conform this when in fact they had not refunded.i will point out they are still selling this cd on there ebay site at a higher price.every time i contacted momox they state refund has been made,when i fact they are lying.
looking at other reviews for this company other buyers are having same problem.
i am now waiting for ebay to refund me and i wont be using momox ever again.

After the recent problems with not shipping and promising refunds, Momox are now ignoring messages regarding this. EBay continue to show positive reviews under their default listing; you need to view “all feedback” to see what is really happening with this dishonest supplier. They are taking orders and payments but then not shipping or refunding. CHECK recent feedback before losing your money.

Trading name momox.co.uk is misleading all items come from Germany and no location in the UK.
Ordered a game ( on Amazon website) expecting it to come from the UK and within the next couple of days and then received an email saying its coming from Germany.

Sent me faulty item Adams Renner from Customer Service said will refund but didn't. Sent chase-up message got unhelpful response from same person who told me to contact ebay. Spoke to ebay who told me to start return/refund process & only then did seller issue refund.
Have had this problem before with momox uk/medimops.de.
Beware ordering anything expensive from them, stick to cheap items with a small amount of loss to bear.

Shockingly bad - item ordered in August 2022, subsequently lost in the post, and I am still trying to get my £16 back in March 2023!
I'm going round in circles with Amazon customer services, as Momox blame them for my refund not being sent, whereas Amazon blame Momox. The same supposed corrective action is taken repeatedly with no actual resolution. Nobody is actually listening, so I am probably going to have to make a chargeback claim through the bank. Do not use this seller unless the item concerned is worth a very small amount and you don't mind taking a loss if it all goes wrong. AVOID.

Ordered 2 cd,s 3 weeks ago and momox refuses to post them or return my money