momox shop Reviews 

On bol a item/cd ordered.The wrong version was send to me.The item dont match to the BOL item description photo/item dont match to the BOL described item description.The sended item have a different barcode. The sended item dont have a parental advisory explicit content warning logo while the item discription photo on BOL shows a parental advisory explicit content warning logo. You have send a U.K Ron Winter production release its a resue! The item discription on BOL proofs that i have buyd the U.S.A edition. a jewel case with a very large crack. A filthy jewel case A scrached and worn jewel case. A scrached cd. Grease spots on the cd. A booklet with 2 very deep indentations on all pages. A booklet with folding's. A booklet with a knick on the spine.A insert with a very deep indentation The O-Card is missing. The sended edition of the item proofs that it was released with a O-Card. The descriptions on BOL proofs also that that edition was released with a O-Card. The barcodes proofs that both editions was released with a O-Card. A O-Card is also extra protection for the item. I wanted the O-Card. I paid for good condition. You have send acceptabel condition. I have noticed that you always use the shady trick to send a lower condition than the condition that i have paid for. I have noticed that you always have a higher price for acceptabel condition or good condition/accepteballe condition have both the same price. In your BOL seller description is writen that all items are tested/inspected by hands. You want built trust and after the customer have paid you let the customer fully down. A AI bot is used by momox soon as they dont have any lust in complaining customers. The AI bot want to let me pay for a return while i also have explaind that the medimops envelop is damaged your envelop was delivered with tears. I have explained to momox that i have nothing to hide i explaind feel free to ask for proof i can proof it that momox have send the wrong edition/i can proof the damages/missing o.card. Without the O-Card this item have fully loosed its value its no longer collecteballe without the O-Card. Momox have always the uportunity on BOL to describe extra details in to the item discription/in to the seller description as well. Momox if you order a cheese pizza would you accept to receive a peperoni pizza? A customer deserves it to receive the described item thats where the custumer have paid you for. Doing business is way much more than only deliver an part of doing business is also to make shure that the item discription/item condition is fully acurate Momox your not qualified to send what you feel like to send Zero buyer protection on BOL. The same item is also advertised by medimops/momox France on Amazon Germany/Amazon France/Amazon Spain/Amazon England. momox i make this same review also about your medimops shop/momox books/momox France.The item discription/barcode on medimops/momox France both dont matches to the sended item the barcode of the by momox sended item proofs it. Momox on BOL you should have described that the item is not complete etcetera you should also describe it on Amazon Germany/Amazon France/Amazon Spain/Amazon England. Momox you should have contact me before sending the item to explain me everything about the damages/wrong edition/the missing O-Card. Its not my problem that momox not have learned from all of your previous mistakes all the other items are all fully refunded without any return the most items were even much more expensive/les damaged etcetera at least most of the fully refunded items were expensiver. Now this item on BOL have even elevated in price. This to damaged item is not safe to return especially with A damaged medimops envelop wich have several tears. Momox offers always so called apologies and soon as you buy again you receive again a damaged item/lower condition/not complete item/wrong edition. I make also about BOL online reviews with momox/medimops/momox france/momox books mentioned in it. In all the other online reviews i also will mention BOL. The German AND Dutch consumer protection bonds will be fully informed with all the needed proof. I not trust momox momox is known for trying to keep the customers money after a return momox even do this if you try to sell products to momox/momox France/momox books/medimops.Review websites that allows proof i will upload all of the needed proof. For a safe return is also a track& trace/insurance needed and i not gonna pay for it. I send a mail to BOL customer service with proof to complain. Momox why you ask me for details/order number while you have all the details/order number in this review,why you have changed/updated your reply i have screenshots from both of your replys on trustpilot.As you ask:I will send you now a e-mail message A0009P9DK2

CD's nostalgisch oud goud in goede staat ontvangen:
Techno Trax, Pale Emperor (Deluxe Editie) Marilyn Manson, The Best Of The Animals Joy Division Substance 1977-1980.

Delivery on time, books conform to description :
easy and reliable

An absolutely horrible company. I ordered a CD through Amazon. Momox provided me with a tracking number that they said was DHL. It didn't work. After several weeks, I tried the tracking number again and again. No luck.
It's impossible to reach Momox by email or telephone. The company does not deserve to be in business.
After posting my review I received a response that was AI generated and of absolutely no value, It didn't address that issue associated with my review.
In addition, the reply was in French, but I don't speak French!
Today, I received an email from a representative of Momox. She said that since the shipment is international there is no way of tracking it. So, why did they provide me with a DHL tracking number. In addition, she said that she had no idea about the location of my order. Again, an absolutely horrible company! I will never order anything from them again and would encourage others to not do business with them.

Worst customer service I have ever experienced. Been waiting for my money back and been emailing Momox for it, but I don’t know if I’m getting emails back from a computer or a very non intelligent person???? Horrible. Still no money back btw.

Avoid this shop like the plague!
I placed an order and my bank account was debited immediately. The next day, a few hours later, I received an email confirming its shipment. However, more than a month after this alleged shipment, the shipment status still indicates that nothing was received by the logistic company.
I contacted Momox.fr to get information about the shipment of my order: all possible and imaginable obstacles were placed to not ship the due items nor to return the money.
Not convinced? Look on their website for the email address to contact them for support. Can't find it after 1 minute? Strange, isn't it? Can't find it after 2 minutes or more? As said, avoid them! Stay away from this shop like the plague!

À ce rythme là je vais pouvoir me payer ma nouvelle discothèque

very happy with CDs and books from MOMOX, DVDs may be more likely to be German

Efficient, rapid and wealthy source of literature in many different languages. Excellent shop.

Terrible customer service. They mailed a 2-volume book in 2 separate packages, and one package got lost in the mail. Momox had no package tracking system, so I had to file paperwork declaring the package was not received. After much back and forth with the customer service, they let me know they could reimburse only one third of the price of the book! Mind-boggling. It just made me appreciate the service I receive (and take for granted) from Ammareal, Thriftbooks, Amazon, eBay and the likes. To summarize: when/if there is a hiccup with your shipment, you are on your own... prepare yourself for great frustration and zero result. My exchange with the Momox customer service is a textbook case of faulty operations, at all levels (human and process). If I could give 0 stars, I would.
[order #253255255]

Update: momox-shop contacted me to ask for more information. Once this was provided, I got back a generic message which had no mention of the above issue (about reimbursing one third of the cost...). More time wasted.

Good prices.
The delivery should be a bit faster.

Great prices followed by a great service.

I have been a customer for a long time and have always been satisfied with the selection and finding great deals! Thank you, Momox!

Excellent and very efficient. My cost effective books were well maintained. I hygly recommend Momox shop. Thanks for my books

I ordered a book (as a gift for Valentine's day) on the 20st of january, trusting that it would be on time. Promised was dselivery 30st of January, max 4th of February. I STILL DON'T HAVE THE BOOK and now you say it's lost...!?? What to do? Tracking doesn't work!!

Be very very careful when ordering from this shop on Amazon! I ordered a rather expensive book and got sent the completely wrong book. They approved my return, but demanded I return via the least expensive option possible; on my dime. Now they claim they haven’t received my package and won’t return my original money or reimburse me the shipping I had to pay. It’s a total scam.

Simple, pratique, économique. Difficile de demander plus à un tel service

Most of the positive reviews here must have been written by the owner/employees themselves. Well, do not believe these false positive reviews here and instead check the reviews on “MOMOX”. Almost every review there is negative because this company actually just scams people and do not provide customer service at all! Do not make the mistake of buying anything from this shop!! They are scammers from Germany!!!