SCAM! DO NOT FALL FOR THEIR Crappy DEALS . ITS A BIG SCAM! THIS WILL BE AND Should BE SHUT SOON! THE OWNERS WITH THEIR FAMILIES THEIR CHILDREN SHOULD SUFFER MISERABLE FOR CHEATING PEOPLE OF THEIR HARD... See more
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Don’t use MOMONDO They advertise fake non reliable website like Vayama that really doesn’t exist or may be has some BS remote office in San Jose. Momondo will not take responsibility for these we... See more
Company replied
Momondo must remove the travel agencies who are obviously scam artists from their search engine, otherwise customers will stop trusting Momondo and start to use a different flight search engine. As e... See more
A bunch of crooks. Reserved and paid in advance for a nice hotel in Athens, Greece via Momondo website. Arrived with disabled husband to find our reservation had been switched to another property mile... See more
Company details
Written by the company
Currently momondo is not responding to reviews posted to this page. If you require assistance, have concerns or wish to share an experience you had please reach out via www.momondo.co.uk/support. We have a dedicated team ready to respond and assist you. Thank you! Our mission at momondo is to help people experience the world by creating their favorite travel tools. With every query, momondo searches other sites to show travelers the information they need to find the right flights, hotels, rental cars and vacation packages.
Contact info
Løvstræde 1, 1152, Copenhagen, Denmark
- +45 33 37 80 80
- www.momondo.com
1.2
Bad
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Bait and switch scam
Bait and switch scam. gave credit card number and then was called by a call center in India that fare was no longer available and wanted to charge more.
14 August 2021
Unprompted review
Reply from momondo
Hi there
Thanks for leaving a review.
momondo is a free travel search site but we don't sell or issue tickets. Once you find what you are looking for, we redirect you to your preferred site to complete your purchase.
That said, if you have a bad experience with a provider found on our site and require our assistance, please send us more details via www.momondo.com/support and we'll be happy to investigate further.
Best,
momondo
I used to like them, but they promote scammers
I used to like them, and even more when they introduced flight ratings. Now the ratings are gone and I booked with scam company edreams (which was at the top of search) through them and lost about 500 USD without being issued a ticket.
While you can't control what happens after we leave your site, you have a responsibility to ban scam companies like edreams.
11 August 2021
Unprompted review
Reply from momondo
Hi Abrar
Thank you for leaving a review.
I can assure you that all providers shown within our search results are legitimate booking providers. That said, sometimes errors do happen and when they do, we encourage our users to try and resolve them directly with the provider. However, should you need our help, please feel free to send us a detailed message via momondo.com/support (be sure to include booking ID, email used to book and proof of payment) and we'll be happy to investigate further.
Best,
momondo
Disappointed
Good site to see what flights are cheapest but do not buy directly from them, I just bought my ticket and it was through Travelgenio which has terrible reviews and so I just want my money back because I cannot even find my ticket through the airline. I am really disappointed flights were booked through a sketchy site. Therefore momondo is not that reliable when booking flights only for comparing prices.
14 July 2021
Unprompted review
Reply from momondo
Hi Clariza
Thank you for leaving a review.
As a travel search engine our primary service to consumers is the display of comprehensive travel information from hundreds of websites. We display. options from hundreds of travel sites to ensure our users have the information they need to make the best decision.
Once you find the booking option that you like, momondo gives you choices where to book. You can book with the airline, hotel, car rental company, or an online travel agency such as Travelgenio. Upon leaving momondo to book, the transaction is subject to the chosen booking providers stated rules, conditions and policies. and all servicing would be handled by that provider.
With that said positive experiences are important to us, if you or any of our consumers had an unsatisfactory experience with a provider advertising on our website we welcome you to share the details and our team will reach out to the provider's operation contact and request review into the situation. You can contact us via www.momondo.com/support.
Best,
momondo
dont use them
dont use them
I have been happy for Momondo before.
But now they "use" / links to very bad companies like ex. www(.)lastminute(.)com
So I'm now using: www(.)billigeflybilletter(.)dk
-much better and profesionel.
13 July 2021
Unprompted review
I’ve used momondo in the past and…
I’ve used momondo in the past and they’ve been great, but I just got scammed.. as I booked my ticket through crystal travel, I received a email saying booking declined due to a seating issue, on my banking statement the money been sent to “love Cuba”. I contacted crystal travel and they don’t know nothing about it but are looking into it at the moment. Never again using this site!
5 July 2021
Unprompted review
On the 3rd of April 2021 I book a…
On the 3rd of April 2021 I book a ticket from London to Istanbul and back from Istanbul to London 10th of April 2021 at the airport they told me your ticket from London Istanbul to Zürich and they didn’t allow me to take the flight because this company they are dodgy please do not waste your time on money with them The customer service very bad they didn’t refund or change the day.
3 April 2021
Unprompted review
Reply from momondo
Hello Munawar Murad,
Thanks for taking the time to post a review.
momondo finds and presents as many relevant travel options, matching your criteria, as possible.
Once you leave momondo to book, the transaction is subject to the chosen booking providers stated rules, conditions and policies and all servicing would be handled by that provider.
As per your message, it seems that you had a bad experience with one of our partners.
If you have not done so already, please send details about your experience with this specific provider directly at momondo.com/support and we'll look into your report further.
Best,
momondo
Wish u can give zero stars
Wish I can give zero stars. The site is blocked by commercial texts and all you can imagine. The last, only the thing you can search is a flight. Before 3 years i was so happy with Momondo.. Right now is just lost of time.
28 December 2020
Unprompted review
Reply from momondo
Hello Svetoslav Ganchev,
Thanks for taking the time to post a review.
Your report sounds concerning.
If you have not done so already, please provide more information at momondo.com/support (screenshots are always helpful) and we'll check it out.
Best,
momondo
I want to give feedback about…
I want to give feedback about Tripmonster.
Please don’t sell their flights online through momondo, because they are horrible to deal with! Just sell directly flights from Qantas instead. They have by mistake charged us twice! And booked wrong destination!!!
20 December 2020
Unprompted review
Reply from momondo
Hello Sara ZhoZho,
Thanks for taking the time to post a review.
momondo finds and presents as many relevant travel options, matching your criteria, as possible.
Once you leave momondo to book, the transaction is subject to the chosen booking providers stated rules, conditions and policies and all servicing would be handled by that provider.
As per your message, it seems that you had a bad experience with Tripmonster, an Online Travel Agency that participates in our search results.
If you have not done so already, please send details about your experience with this specific provider directly at momondo.com/support and we'll look into your report further.
Best,
momondo
Absolute fraud they charged me 1000 inr…
Absolute fraud they charged me 1000 inr extra for paying online by debit card. Never choose them absolute cheating. They don't pick up their customer care number and no one replies to your email.
20 December 2020
Unprompted review
Reply from momondo
Hello Gitanjali Banik,
Thanks for taking the time to post a review.
momondo finds and presents as many relevant travel options, matching your criteria, as possible.
Once you leave momondo to book, the transaction is subject to the chosen booking providers stated rules, conditions and policies and all servicing would be handled by that provider.
You will need to reach out to the company servicing your reservation for further assistance regarding this situation.
If after contacting them you have further concerns/questions, please share more details about your experience directly at momondo.com/support and we'll look into your report further.
Best,
momondo
I bought a ticket at their webpage and…
I bought a ticket at their webpage and was redirected to tripmonster. After i payed, I never recived my ticket, the money was withdrawn from account. The "company" they redirected me to, does not have any contact information on their page. A scam, NEVER use momondo
8 December 2020
Unprompted review
Reply from momondo
Hello Eivind Krågebakk,
Thanks for taking the time to post a review.
momondo finds and presents as many relevant travel options, matching your criteria, as possible.
Once you leave momondo to book, the transaction is subject to the chosen booking providers stated rules, conditions and policies and all servicing would be handled by that provider.
As per your message, it seems that you had a bad experience with Tripmonster, an Online Travel Agency that participates in our search results.
If you have not done so already, please send details about your experience with this specific provider directly at momondo.com/support and we'll look into your report further.
Best,
momondo
I booked my flight through them and the…
I booked my flight through them and the company they booked my flight with has made a change on my ticket without telling me. They forced you to pick up another day that it’s not convenient for your trip. No customer service number not nothing. Waste of money. Don’t buy the ticket from them if I can give them half star I will. Not good
21 September 2020
Unprompted review
Reply from momondo
Hello Maliky,
Thanks for taking the time to post a review.
momondo finds and presents as many relevant travel options, matching your criteria, as possible.
Once you leave momondo to book, the transaction is subject to the chosen booking providers stated rules, conditions and policies and all servicing would be handled by that provider.
You will need to reach out to the company servicing your reservation for further assistance regarding this situation.
If after contacting them you have further concerns/questions, please share more details about your experience directly at momondo.com/support and we'll look into your report further.
Best,
momondo
Now seems to require you to subscribe…
Now seems to require you to subscribe to see their price predictions. Pathetic.
12 August 2020
Unprompted review
Doesn't do enough to protect it's customers
Tried booking through Momondo a while ago. After placing the booking I received an email from the company saying that there was an issue and that I would need to email them my credit card details. Suffice to say that I immediately cancelled my booking as any company that requests credit card details via email is inherently untrustworthy.
The fact that Momondo includes such companies in their search engine shows that they are not doing enough to protect their users. There are simply far safer options available.
4 May 2020
Unprompted review
Reply from momondo
Hello Michael,
Thanks for leaving us a review.
momondo finds and presents as many relevant travel options, matching your criteria, as possible.
Once you leave momondo to book, the transaction is subject to the chosen booking providers stated rules, conditions and policies and all servicing would be handled by that provider.
Our user's feedback are important to us. Feel free to share more details about your experience directly at momondo.com/support and we'll look into your report further.
Best,
momondo
Don´t buy from Momondo
Don´t buy from Momondo. Buy in good time directly from the airline. That way you are guaranteed to be taken care of. Just look at the mess everyone is in right now, buying tickets from shady agents (I got mine from flybillet.dk, a total scam artist), that only exist, because they have engines like momondo.
I also have gotten a ticket through two different airlines, so that when the first was delayed, and I missed the second, neither of them had any responsibility to help me. They didn´t, of course not, but they still did. But this is what happens when you go through momondo. Cheap, yeah sure enough, but the slightest problem, and you are one your own
16 April 2020
Unprompted review
Reply from momondo
Hello Bjarni Richardt-Mortensen,
Thanks for leaving a review.
It is helpful to keep in mind momondo is a search engine, not a seller, meaning we do not directly service reservations -- but find you the best travel options and let you choose where to book.
As per your message, you had a bad experience with one of our partners: flybillet.dk.
That provider’s rules, conditions and policies apply to your trip along with the Airlines' current travel advisory policies.
Please consider sharing more detail about your experience with this provider at http://www.momondo.com/support and we'll attempt to assist.
Best,
momondo
Here comes a very very bad rate!
Here comes a very very bad rate!
I have used Momondo for all my bookings every time I travel, but this was the last time now. You guys made me book my tickets through Kiwi.com and I got scammed and you refuse to assist me.
Until you remove all collaboration with Kiwi I will not use this website again.
Thanks.
14 April 2020
Unprompted review
Reply from momondo
Hello Risko.
Thanks for leaving us a review.
It is helpful to keep in mind momondo is a search engine, not a seller, meaning we do not directly service reservations -- but find you the best travel options and let you choose where to book.
As per your message, you had a bad experience with one of our partners: kiwi.com.
That provider’s rules, conditions and policies apply to your trip along with the airline’s current travel advisory policies.
Please consider sharing again more detail about your experience at http://www.momondo.com/support and we'll attempt to assist.
Best,
momondo
Momendo
On month ago bought a ticket form momendo but due to coronavirus my ticket is cancelled. Agent is GOTOGATE but nobody answers or responsible to pay back my ticket still no any valid tel no... or when you call someone in India answer.
pls be careful.
30 March 2020
Unprompted review
Reply from momondo
Hello Mehrdad.
Thanks for leaving a review.
If you searched on momondo but booked with Gotogate we do not have access into your booking details or the authority to discuss a refund.
That said you may find information at https://gotogate.com/rf/corona-virus.
You are also welcome to share your experience with us at http://www.momondo.com/support
Best,
momondo
Momondo used to be my favorite site to…
Momondo used to be my favorite site to search and book international air tickets. But not anymore. I put trust into the website but recently it directed me to scam ticket booking websites. As you can see from the their replies to many previous posts on this page, Momondo said they had no responsibility... DO NOT trust Momondo. Book your tickets somewhere else.
29 February 2020
Unprompted review
Reply from momondo
Hi Glei,
Thanks for leaving a review.
Our users satisfaction is important to us.
If you have had a bad experience with a provider found on momondo and still require some assistance, please share more detail with us at www.momondo.com/support and we'll look into your report further.
Best,
momondo
MOMONDO fake websites
Don’t use MOMONDO
They advertise fake non reliable website like Vayama that really doesn’t exist or may be has some BS remote office in San Jose.
Momondo will not take responsibility for these websites that they try to sell tickets.
When Vayama messed me up and cancelled my ticket in last minute I called Momondo. They told me I should deal directly with Vayama which has no freaking 1800 customer service or any live person available.
Stay away from these sites pay little extra and use Expedia.
19 February 2020
Unprompted review
Reply from momondo
Hi Khalid
Thanks for leaving a review.
Please keep in mind that momondo is a free travel search engine whereby you can compare travel options that are provided by hundreds of travel partners,
momondo does not provide, own or control delivery or performance of the travel services and products accessible through our website or apps, nor do we have any insight into reservations made via the travel providers.
Upon selecting the reservation to process with Vayama you left our website and delivery and performance of the specific travel product would lie with them. You can find their contact information, including an 1-800 number under their help section.
That said, if you require our assistance, kindly send us your booking details via www.momondo.com/support and we'll be happy to investigate further.
Best,
momondo
Too many relationships with scam travel…
Too many relationships with scam travel agents. This company should be avoided. No integrity at all.
18 February 2020
Unprompted review
Reply from momondo
Hi Jeff
Thanks for leaving a review.
For reference momondo is a travel search engine where you search for travel options. We do not provide, own or control delivery or performance of the travel services and products accessible through our website or apps.
Further, we can reassure you that all companies shown within momondo’s search results are legitimate travel providers and it is important to note that it is always up to the user themselves to decide with whom they wish to book.
That said, our users satisfaction is important to us. If you have therefore had a bad experience with a provider found on momondo and require our assistance, it would be extremely helpful if you could send us detailed information, such as booking confirmation, proof of payment and any written correspondence, concerning your experience with the company responsible for your booking via www.momondo.com/support. This will make it easier for us to investigate further.
Thanks,
momondo
All the tickets shown are fake
All the tickets shown are fake. When you book them they are never available. It used to be good, now it is just a SCAM.
14 February 2020
Unprompted review
Reply from momondo
Hi Jasper
Thank you for leaving a review.
Please keep in mind that momondo is a free global travel search site where you can search and compare the current online prices available from airlines, online travel agents, hotels and car hire companies. Our goal is to show you the best available prices, at any given time and we gain nothing from showing you inaccurate prices.
The prices you see on the result page after a search are taken directly from the supplier – e.g. online travel agent, the hotel’s own site, the airline’s site, etc.
If you have encountered inaccurate prices and availability while using our site, please send us as much information about your search and findings via our feedback form www.momondo.com/support as this will allow us to better investigate further and reach out to the responsible party.
Thanks again,
momondo
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