Molly Brown London Reviews 

51
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TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

If I could give no stars at all I would. My sister-in-law purchased a bangle for my daughter’s first Christmas, a sentimental keepsake intended to be treasured for years. Yet after just THREE... See more

Company replied

Rated 5 out of 5 stars

I ordered some beautiful earrings for my daughter from molly brown and they look so cute. Unfortunately we lost one of the backs of the earrings which I was gutted about. I emailed the team to see if... See more

Company replied

Rated 2 out of 5 stars

Paid £90.00 for a bracelet that had a birth month gem stone, it arrived bracelet had finger marks all over it, the gem stone is extremely poor it isnt a gemstone it was a matte green stone unlike pi... See more

Company replied

Rated 5 out of 5 stars

Beautiful jewellery. I purchased a personalised bracelet as a birthday present for a friend and the piece was stunning. Such a lovely gift. There was a tiny issue with the engraving which was re... See more

Company replied

Company details

  1. Jewelry Store

Written by the company

Founded in 2006, Molly Brown London was dubbed 'Tiffany for girls' by VOGUE. We believe every piece of jewellery given to a girl should represent timeless British luxury. Designed in London with impeccable attention to detail, our collections combine simplicity and sophistication. All pieces are adjustable, ensuring they’re cherished for years. Molly Brown London is an Assay Assured Retailer, and our jewellery is tested by Bureau Veritas, with CPC and CPSC certifications.


Contact info

3.5

Average

TrustScore 3.5 out of 5

51 reviews

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3.5

All reviews

(51)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful bangle

Ordered the gold bangle for my friends baby girl, it is beautiful with her name engraved on it. Excellent delivery service and the box and packaging is just lovely. Quality through and through.

29 December 2023
Molly Brown London logo

Reply from Molly Brown London

Hi Natalie,

Thank you so much for taking the time to provide feedback on your order and service.
We are so pleased to hear that you were delighted with the jewellery.

Kind regards,
Caroline

Customer Care
Molly Brown London

www.mollybrownlondon.com​

Rated 5 out of 5 stars

Had a discrepancy with my order of two…

Had a discrepancy with my order of two bracelets and customer service got right back to me and resolved this issue. Would 100% recommend this distributor. The jewelry is of amazing quality. Will definitely be ordering again. Thank you.

28 December 2023
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Reply from Molly Brown London

Hi Dannette,

Thank you so much for your lovely review and feedback.
We hope to create an experience that is positive, and are so glad we were able to do this.​

Kind regards,
Caroline

Customer Care
Molly Brown London

www.mollybrownlondon.com​

Rated 5 out of 5 stars

Amazing will use again!!

Amazing! I’m so shocked with the bad reviews!! I ordered and it came 3 days later and it’s nearly Christmas so I was very very impressed! It’s honestly a stunning locket and I can’t wait to give it to my daughter! Her first piece of jewellery and I’m very excited as it’s so beautiful! The packaging is also stunning!!

14 December 2023
Unprompted review
Molly Brown London logo

Reply from Molly Brown London

Hi Kirstie,

Thank you so much for your kind words,​ it's always so lovely to hear positive feedback. ​

Kind regards,​
Caroline​​

Customer Care
​Molly Brown London

www.mollybrownlondon.com​

Rated 5 out of 5 stars

Beautiful Jewellery and AMAZING service

Beautiful jewellery. I purchased a personalised bracelet as a birthday present for a friend and the piece was stunning. Such a lovely gift.

There was a tiny issue with the engraving which was resolved (as in new bracelet dispatched!) within hours of me contacting the team.

Stellar customer service. Worth every penny! Can’t recommend Molly Brown enough.

3 November 2023
Unprompted review
Molly Brown London logo

Reply from Molly Brown London

Hi Francesca,

It is so lovely to hear positive feedback and we value this very much. ​
Thank you very much indeed.

Kind regards,
Caroline

Customer Care
Molly Brown London

www.mollybrownlondon.com​

Rated 5 out of 5 stars

Fantastic

When I ordered my granddaughters bangle & I spelt it incorrectly & with just a quick email the wonderful Caroline immediately adjusted my order to the correct spelling.
I can't thank you enough & I'll definitely be shopping with you guys again.
Oh the service was absolutely fantastic along with the rapid shipping. 10 out of 10.

3 November 2023
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Reply from Molly Brown London

Dear Ade,

Thank you very much, it is really lovely to hear this feedback.

Kind regards,
Caroline

Customer Care
Molly Brown London

www.mollybrownlondon.com​

Rated 5 out of 5 stars

I would recommend Molly Brown London

I would recommend Molly Brown London. I had a little problem. It was sorted out very quickly and I have excellent service from them. They responded very quickly and kept in touch at all times. I can’t recommend this company enough also the quantity of the things I ordered were exceptional. And the gift wrap was lovely too. Thank you Molly Brown London. I will be coming back.

31 October 2023
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Reply from Molly Brown London

Dear Sharon,

Thank you so much for taking the time to provide feedback on your shopping experience.

We are so glad to hear that you are delighted with the jewellery.

Kind regards,
Caroline

Customer Care
Molly Brown London

www.mollybrownlondon.com​

Rated 5 out of 5 stars

Highly recommend

Had a problem with delivery but that wasn’t their fault but they sorted it and got me a replacement out within 24hour a really helpful

7 August 2023
Molly Brown London logo

Reply from Molly Brown London

Dear Amber,

Thank you so much for taking the time to leave positive feedback.

We hope you will shop with us again soon.

Kind regards,

Customer Care
Molly Brown London

www.mollybrownlondon.com​

Rated 5 out of 5 stars

Amazing experience!!!

I recently ordered a beautiful heart locket for my granddaughter and when adding her initial for engraving on it, unaware to myself I requested a lower case “c” instead of a capital “C”. Within hours of placing my order I received an email from Caroline from customer service just confirming if this is what I wanted. I was absolutely stunned that not only did someone pick up my error but took the time to email me to make me aware of it. Thank you so much!! This is my second order from Molly Brown and I can’t wait for it to arrive to give to my granddaughter. Thank you again for your thoughtfulness, this is why I will continue to order from Molly Brown. xxxx

1 August 2023
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Reply from Molly Brown London

Dear Julie,

Thank you so much for your lovely review and feedback.

We hope to create a positive experience and are so glad we were able to do this for you.​

Kind regards,

Customer Care
Molly Brown London

www.mollybrownlondon.com​

Rated 5 out of 5 stars

Perfect gift Lovely product

Lovely product, great service! Thankyou so much for the perfect gift. Our niece will keep and treasure it forever.

13 July 2023
Unprompted review
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Reply from Molly Brown London

Dear Tilly,

Thank you so much for taking the time to leave us such lovely feedback.

We hope you will shop with us again soon.

Kind regards,

Customer Care
Molly Brown London

www.mollybrownlondon.com​

Rated 5 out of 5 stars

I would highly recommend!

I've shopped with Molly Brown London for a few years and would highly recommend them. The product quality is unmatched and their gift wrapping option always leaves me impressed.

3 May 2023
Unprompted review
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Reply from Molly Brown London

Dear Leo,

Thank for taking the time to provide feedback on our products and service.

We are delighted to hear this, thank you very much.

Kind regards,

Customer Care
​Molly Brown London

www.mollybrownlondon.com​

Rated 5 out of 5 stars

Stunning locket

Having been let down elsewhere for a Christening Gift I ordered a beautiful birthstone locket from Molly Brown on Thursday afternoon and it arrived Saturday morning just in time for the Christening. Amazing service and the locket is absolutely stunning. Thank you.

17 June 2023
Unprompted review
Molly Brown London logo

Reply from Molly Brown London

Dear Keith,

Thank you so much for taking the time to leave such lovely feedback, we value this very much.

Kind regards,

Customer Care
Molly Brown London

www.mollybrownlondon.com​

Rated 5 out of 5 stars

Very impressed

Very impressed, have ordered before and this time Royal mail lost my order. I notified Molly Brown and they replied immediately and sent out a replacement next day delivery so it didn't ruin us giving my daughter her present on her first Holy communion the next day! Thank you 😊 highly reccomend.

11 June 2023
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Reply from Molly Brown London

Dear Katy,

Thank you so much for your feedback.
We are so glad that the jewellery arrived safely and in time for the special day.

We hope you will shop with us again soon.

Kind regards,

Customer Care
​Molly Brown London

www.mollybrownlondon.com​

Rated 5 out of 5 stars

5/5 Perfect

first time shopping from this site, My First Diamond Kiss earrings are perfect, a gift for my 6yr old Granddaugher, so pretty. Packaging was lovely with all the added touches of a gift bag and ribbons. Customer service and delivery time was excellent. will certainly be using Molly Brown London again

25 May 2023
Unprompted review
Molly Brown London logo

Reply from Molly Brown London

Dear Angela,

It is so lovely to hear this positive feedback, thank you very much.

Kind regards,

Customer Care
​Molly Brown London

www.mollybrownlondon.com​

Rated 5 out of 5 stars

Issue occurred with shipping and…

Issue occurred with shipping and couldn’t be sent out within the time frame provided, was made aware of this as soon as possible and refunded postage money. Great service and would definitely use these again.

3 May 2023
Molly Brown London logo

Reply from Molly Brown London

Dear Harry,

Thank you so much for taking the time to provide feedback on your order and service.

We hope that you were delighted with the jewellery.

Kind regards,

Customer Care
Molly Brown London

Rated 5 out of 5 stars

Beautiful Jewelry and Great Service!

The jewelry is beautiful! When we received a product that had a defect, I contacted the company and they were so helpful. After sending a video that explained the defect, a replacement was immediately sent. The company followed up with me to assure that the replacement jewelry had arrived satisfactorily. I am glad I came across this company for children’s jewelry during my online search!

4 April 2023
Unprompted review
Molly Brown London logo

Reply from Molly Brown London

Dear EAD,

Thank you so much for taking the time to review our customer service and we are glad that we could be of assistance.

​We hope you will shop with us again soon.

Kind regards,

Customer Care
​Molly Brown London

www.mollybrownlondon.com​

Rated 5 out of 5 stars

This is now the second little…

This is now the second little personalised bracelet have have got from molly brown for my daughters absolutely lovely 🥰

23 April 2023
Molly Brown London logo

Reply from Molly Brown London

Dear Stephen,

We are delighted to hear this, thank you very much indeed.

Kind regards,

Customer Care
​Molly Brown London

www.mollybrownlondon.com​

Rated 5 out of 5 stars

A lovely product

A lovely product, for a little girl's christening. "My first diamond silver bangle". This is the second of these that I've bought. The first one nearly 5 years ago, is still being worn since she received it. Has not been off her wrist since. There was a minor issue with the second one, but the company offered prompt and very satisfactory resolution for me. Would use them again.

6 April 2023
Unprompted review
Molly Brown London logo

Reply from Molly Brown London

Dear Sue,

We are delighted to find this lovely review here, thank you very much.

Kind regards,

Customer Care
​Molly Brown London

www.mollybrownlondon.com​

Rated 4 out of 5 stars

Lovely product

Lovely product, quick delivery. Customer service resolved issue quick.

30 March 2023
Molly Brown London logo

Reply from Molly Brown London

Dear Victoria,

Thank you.
It's lovely when customers take the time to leave positive reviews, we value this very much.

Kind regards,

Customer Care
​Molly Brown London

www.mollybrownlondon.com​

Rated 2 out of 5 stars

Poor Quality save your money

I'd love to be able to post a picture. Horrendously tarnished baby bracelet (brown) has only been worn for sizing once. Told Molly Brown about it and sent pictures to be told that this was normal if jewellery hasnt been worn. gave me lengthy "care" advice. Wish I had bought something of better quality waste of money.

22 November 2022
Molly Brown London logo

Reply from Molly Brown London

Hello

We are very disappointed to read this review. Molly Brown London is widely regarded as the leading, quality children's jewellery brand and we pride ourselves on the high quality jewellery in our collections.

It is completely natural for sterling silver or gold plated sterling silver to tarnish, when it has been stored for long periods. This is not a fault. This does not mean that the product is poor quality, the jewellery simply needs cleaning to restore it to its original beauty.

We provide a Care Card with all purchases as well as information on how to care for sterling silver and gold vermeil jewellery in the Jewellery Care section of our website.

As we did not hear from you after the initial contact, we assumed that you had been able to successfully clean your jewellery. However, if this was not the case and you would like to send the jewellery to us to have it professionally cleaned free of charge, please contact us by email at customercare@mollybrownlondon.com and we will be happy to help.

Kind regards

Molly Brown London Customer Care Team

Rated 5 out of 5 stars

Fantastic company, superb quality jewellery

I am so glad I didn’t listen to some of the negativity on here! My beautiful bridesmaids presents have just arrived and they are perfect. 6 silver jelly beans and I’m so excited. The quality is superb, they were beautifully wrapped and so I can just hand them over. The company were delightful to deal with. So efficient and thoughtful- would 100% recommend

6 June 2022
Unprompted review
Molly Brown London logo

Reply from Molly Brown London

Dear Victoria,

We are so pleased to hear that, and thank you for your kind words.

It’s always so lovely to hear positive feedback, we really do value this very much. ​

Kind regards,

Customer Care
Molly Brown London

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