Molevalleypremier Reviews 

All seemed good and well priced for an airport drop. Beware as there are an extra £20 worth of charges added, I would assume firms would add these onto the quoted price for transparency. Disappointed as it’s a local firm and would have loved to support.

*as you’ll will see in the response from “the owner” he is assuming the driver had to wait and is quoting 45mins. To be clear I was dropped off and it took not even 2 minutes to do so. Therefore only a drop off charge would be applied, which you would know about at the time of booking. The other £10, well that’s a good guess.

At the drop I was sent a link for the original quoted £70 and then sent another link saying they had made a mistake! This doesn’t seem very transparent to me

Unfortunately, this was a terrible experience and I would not recommend the service.

The driver was 25 minutes late, which resulted in our group missing their train and having to pay for a new journey. As this was a pre-paid booking, I requested a refund. I was told a manager would call me back the following day, but I did not receive a call.

I then called daily for a week and was repeatedly told that someone would get back to me. I also sent an email but received no response. They have retained our payment without providing the service or addressing the issue, which is extremely disappointing.

Super taxi service. Rang this evening and spoke to a friendly polite man to book a taxi which arrived within 10 minutes. I had booked the taxi for my friend because her car had broken down. When the car arrived....the driver went out of his way to help and jump started the car to get her back on the road. Thank you so much for being so kind and going above and beyond. Will be recommending you to everybody.

We were recommended by a friend to use Mole Valley Premier taxi services.
They gave us a better quote than most companies.
The journey from Leatherhead to Heathrow was very professional. The gentleman picked us up in a 5 series BMW ( the point of this will come later). 5 star review. This was around £65, for two passengers, two suitcases and hand luggage each! All mentioned at the time of booking.
I had even booked our return journey which was more expensive (£76) but I put it down to it being a Sunday! I had asked for 9am pick up with myself factoring customs and luggage pick up. They said that they would be monitoring our flight.
Our flight arrived slightly delayed at 8:07am (scheduled arrival 7:30am) at the gate (ground taxi delays) which was on The BA update.
The taxi driver called me at 7:59am while we were still taxing, and said that he was there and will be waiting at arrivals Costa!
I called him back at 8:41am to say that we were waiting for the bags. We were out and in the taxi by 9am. Please note that we had to pay for the parking fee of £11.
We had a pleasant drive back to Leatherhead.
When the driver asked for payment, he said that it would be £86 plus a £10 extra waiting fee!!!!
I immediately questioned him why the extra fees! The reason was a bigger car ( VW Sharan) and the waiting time!
I called the office to question and the reason the £86 for the service is because our suitcases would not fit in a Saloon, which we had on the way out (see point above)!!
They honoured the £76 because they saw my point, but the £10 would not be removed for the additional waiting time.
This is the biggest annoyance!
They said that the first 45mins of the flights arrival is not charged. If they were monitoring our flight as they suggested, they would have seen the delay!
The driver parked at 8:15am, 45mins from the scheduled arrival!
Who on earth thinks you can disembark an international flight from Johannesburg (A380), go through customs and collect bags in 45mins? Ridiculous!

I know it can be done if you’re on a smaller aircraft without checked suitcases.

They did not use my recommended pick up time and I had to pay £22 more than expected.

Disappointed and angry! I have been a regular customer of this company for years but since I have stopped driving I have been using their taxi service at least once a week if not more. In addition they were the company that provided school runs for my daughter and she travelled back and forth for the whole of the last academic year.
I have never had any issues in fact I have only been pleasantly surprised by this company and the drivers who generally want to go that extra mile (no pun intended) to help, however tonight of all nights I experienced the worst service ever! Without going into detail:
Driver picked me up and immediately had an attitude furthermore demanded to be paid more than the usual price I pay
Complained over and over about the journey and how I was not going telling him what the correct fare was. At which point he called the company and they confirmed the fare to be exactly what I had told him.
Once arrived at location (same journey as usual except I was picked up closer rather than home address) he proceeded to call company again and then refused to move until he had an extra £5 in his hand!
Once we got close to my house he REFUSED to drive me to my address and literally threw me out of the car! This happened at 1.00am in the Surrey countryside.
I called the office and told them what happened, no apologies and to add insult to injury I was told ‘you shouldn’t travel at this time if you’re scared of the dark!!!’....
NO COMMENT - one local customer lost and many neighbours, family and friends will be informed tomorrow morning.
Will be emailing the manager but after the conversation I had earlier I hold little hope.
I am lost for words