Emma was extremely helpful, walking me through each step and sending me information in English when I couldn't find it on the website myself. She truly made this an easy, stress-free experience, and I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bike was truly a patient young salesman that explained everything precisely and extremely thorough too. He actually spent over an houf so i could fully understand the savings i couod make with this... See more
Never buy anything from this company. Worst company ever. Worst customer experience. Worst communication. Send unexplained invoices. Charges advance payment for their worst service. Doesn't pickup p... See more
Company replied
Fantastic customer service! Sabrina helped me sort out my account and payment which was late due to a problem with my email. She was calm while she guided me through a very stressful situation and she... See more
Company replied
Company details
About Modstrøm Danmark A/S
Written by the company
Om Modstrøm
Velkommen til Modstrøm Danmark A/S TrustPilot side. Vi konkurrerer med de eksisterende udbydere af strøm til gavn for både virksomheder, forbrugere og klimaet. Vores ønske er at tilbyde vores kunder produkter, der både gavner deres el-regning og klimaet.
Vi køber strøm på de etablerede elbørser og sælger den videre til vores kunder. Strømmen bliver leveret til vores kunder via de såkaldte el-netselskaber. Det er dem, der ejer el-nettet i Danmark, og som alle andre udbydere af el her i landet også benytter sig af.
Contact info
Hedegaardsvej 88, 2. sal Øst, 2300, København, Denmark
- 82 100 200
- kundeservice@modstroem.dk
- www.modstroem.dk
4.2
Great
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really nice personson working and…
Really nice personson working and fixing all the problems.
24 September 2024
Very nice person to speak with and…
Very nice person to speak with and extremely helpful.
Thank you for that.
4 September 2024
Reply from Modstrøm Danmark A/S
Hello Hussam,
We are so glad to read you got the information you needed! Our colleagues are always ready to help you.
Thanks for your review. If you have any questions in the future, please do not hesitate to contact us.
We are ready to help and advise you about your energy consumption, your product choice and other conditions, Monday-Thursday 9am-4pm.
Sincerely
Modstrøm
Reply from Modstrøm Danmark A/S
Hello Chris,
We are so glad to read you got the information you needed! Our colleagues are always ready to help you.
Thanks for your review. If you have any questions in the future, please do not hesitate to contact us.
We are ready to help and advise you about your energy consumption, your product choice and other conditions, Monday-Thursday 9am-4pm.
Sincerely
Modstrøm
Reply from Modstrøm Danmark A/S
Hej Omer,
Hvor er vi glade for at læse, du har fået den information, du havde brug for! Vores kollegaer sidder altid klar til at hjælpe dig.
Tak for din anmeldelse. Opstår der spørgsmål fremover, må du selvfølgelig ikke tøve med at kontakte os.
Vi sidder klar til at hjælpe og rådgive dig om dit energiforbrug, dit produktvalg og andre vilkår man-torsdag 9-16.
Venlig hilsen
Modstrøm
Reply from Modstrøm Danmark A/S
Hej ,
Tak for din ros og ikke mindst alle dine stjerner. Vi er rigtig glade for at høre, du er glad for vores service. Vi værdsætter din feedback da vi konstant forsøger at forbedre os.
Hvis du har spørgsmål, er du selvfølgelig altid velkommen til at kontakte os på 82 100 200. Vi sidder klar til at hjælpe og rådgive dig om dit energiforbrug, dit produktvalg og andre man-torsdag 9-16 og fredag 9-14.
Venlig hilsen
Modstrøm
Reply from Modstrøm Danmark A/S
Hej,
Tak for din ros og ikke mindst alle dine stjerner. Vi er rigtig glade for at høre, du er glad for vores service. Vi værdsætter din feedback da vi konstant forsøger at forbedre os.
Hvis du har spørgsmål, er du selvfølgelig altid velkommen til at kontakte os på 82 100 200. Vi sidder klar til at hjælpe og rådgive dig om dit energiforbrug, dit produktvalg og andre man-torsdag 9-16 og fredag 9-14.
Venlig hilsen
Modstrøm
God information
2 July 2024
Reply from Modstrøm Danmark A/S
Hej
Tak for din meget fine anmeldelse af vores kundeservice og de 5 stjerner, tak for at du deler din oplevelse her på Trustpilot.
Hos Modstrøm har vi vores kunders tilfredshed som højeste prioritet, og derfor glæder det os at du har fået en god forklaring så det forhåbentligt gav mening for dig.
Hvis der opstår spørgsmål fremover, er du selvfølgelig altid velkommen til at kontakte os på 82 100 200.
Vi ønsker dig en rigtig god dag,
Venlig hilsen
Modstrøm
Terrible customer service..
Terrible customer service... We have to call them many times and remind them about information we need to be send on emails. They promised many things nothing of them happened...
If you gonna use them, prepare yourself with patience, because you will need it!
2 July 2024
Unprompted review
Reply from Modstrøm Danmark A/S
Hi Nikola,
Thank you for reaching out and sharing your feedback with us.
We sincerely apologize for the inconvenience and frustration you have experienced with our customer service. This is certainly not the level of service we aim to provide.
Your feedback is invaluable, and we are committed to addressing these issues. We will be reviewing our processes and communication practices to ensure that such lapses do not occur in the future.
Kind regards,
Modstrøm
Was good i Hope also this time
21 June 2024
Reply from Modstrøm Danmark A/S
Hej Andrzej,
Tak for din ros og ikke mindst alle dine stjerner. Vi er rigtig glade for at høre, du er glad for vores service. Vi værdsætter din feedback da vi konstant forsøger at forbedre os.
Hvis du har spørgsmål, er du selvfølgelig altid velkommen til at kontakte os på 82 100 200. Vi sidder klar til at hjælpe og rådgive dig om dit energiforbrug, dit produktvalg og andre man-torsdag 9-16 og fredag 9-14.
Venlig hilsen
Modstrøm
Through explanation
26 June 2024
Reply from Modstrøm Danmark A/S
Hej Hamed,
Tak for din ros og ikke mindst alle dine stjerner. Vi er rigtig glade for at høre, du er glad for vores service. Vi værdsætter din feedback da vi konstant forsøger at forbedre os.
Hvis du har spørgsmål, er du selvfølgelig altid velkommen til at kontakte os på 82 100 200. Vi sidder klar til at hjælpe og rådgive dig om dit energiforbrug, dit produktvalg og andre man-torsdag 9-16 og fredag 9-14.
Venlig hilsen
Modstrøm
Modstrøm helped me to install…
Modstrøm helped me to install ventilation in my low energy house that did not have any forced ventilation. The layout had to be adapted to the existing architecture, which led to a lot of complications. Thanks to the skilled installers from Modstrøm it was elegantly solved. Very pleasant and service minded personell.
13 June 2024
Unprompted review
Reply from Modstrøm Danmark A/S
Hej Ulf,
Hvor er vi glade for at læse, du har fået den information, du havde brug for! Vores kollegaer sidder altid klar til at hjælpe dig.
Tak for din anmeldelse. Opstår der spørgsmål fremover, må du selvfølgelig ikke tøve med at kontakte os.
Vi sidder klar til at hjælpe og rådgive dig om dit energiforbrug, dit produktvalg og andre vilkår man-torsdag 9-16.
Venlig hilsen
Modstrøm
No communication in English
No communication in English. The email communication should be bilingual.
29 May 2024
Den var god.
31 May 2024
Reply from Modstrøm Danmark A/S
Hej Dorthe,
Tusinde tak for at give dig tid til en anmeldelse. Vi sætter stor pris på, at du vil tage dig tid til at fortælle os det herinde!
Vi er mange der bliver glade, og får motivation af sådanne salgs anmeldelser. Vi forsøger konstant, at forbedre os, så alt ris og ros værdsættes.
Vi sidder klar til at hjælpe man-torsdag 9-16 og fredag 9-14.
Venlig hilsen
Modstrøm
Reply from Modstrøm Danmark A/S
Hej Eva,
Mange tak for din tilbagemelding. Dejligt at høre du føler, du har fået god behandling
Vi vægter kundebehandling højt, og hvis der opstår spørgsmål fremover, er du selvfølgelig altid velkommen til at kontakte os på 82 100 200.
Vi sidder klar til at hjælpe og rådgive dig om dit energiforbrug, dit produktvalg og andre vilkår man-torsdag 9-16 og fredag 9-14.
Venlig hilsen
Modstrøm
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.