Modani Furniture Reviews 392

Gary did a great job. He was responsive, answered my questions, and provided multiple solutions for us to consider.

Really appreciated his assistance!

Fabulous assistance with Customer Service person named Gary. Solved a complicated situation today - quickly and professionally.

We love the Modani furniture!

Store manager in Jacksonville FL (Cammy) is also very good to work with.

Gary is very helpful and kind. He helped solved the issue quickly.

Absolutely terrible customer service. I bought a couch and bought a warranty. The couch slants. A tech came out and told me the foam in the frame was not good. Customer service told me they can’t help me. DO NOT BUY FROM MODANI. terrible and Gary is unhelpful

Great customer service at Modani Furniture! My representative Gary took the best care of my issue. He was very fast attentive and helpful. Thank you so much!

Janice and customer service was fantastic. Help me with a defective chair that I had and everything is now terrific all my other furniture that I’ve purchased from Modani is great.

Filed a claim via text and at first I was apprehensive but Gary got in touch quickly and was able to solve my issue quickly.

gary was very helpful and able to help us resolved the issue. I’m very satisfied with his service

Jenece was able to help me with my replacement order immediately! It was very easy and fast to do it via text

Mr Gary has good customer relations with good attitude company will get repeated & new customers always.

Jenice was very professional and prompt to respond.

I had a very good experience in returning my item with the help of Jenece at the customer service.

Jenece provided clear guidance on what to do in order to rectify an issue we had with a piece of Modani furniture that was recently delivered. Everything went smooth and without any hassle. With customer service like that I am sure that I will be a repeat customer.

I have bought a number of furniture pieces from Modani and so far I have been very well taken care of with any issues I had after furniture gets delivered. Jenece from After Sales Customer Service has been very helpful with it. Modani has nice contemporary furniture and I will definitely be buying from Modani again.

Jenece was most helpful and addressed my concerns.

Jenece was very helpful with my problems.

Gary was really helpful in resolving my issue. With him the process was really smooth. I like Modani furniture they have really great furniture with great deals all the time

I bought a white sectional with an ottoman, when they delivered the sofas and ottoman, it came dirty and scratched. The delivery company said take a picture an they'll come and clean it and replace any damaged item. The person came and cleaned it but the material was damaged, like it was dragged on the floor. We contacted the company and send pictures and showed the damage. Modani said it was to cleaned and the material is to their standards, but their standards are very low because they refuse to change a cushion. All that needed changing was the cloth cover for the ottoman cushion, but they refuse and the customer service manager just said return the item and pay the 35% restocking fee. No solution to the damaged cloth. Over a month and no solution.

We went to the Modani Dallas store to buy furniture for our Media and Game room. It took us 10 minutes to decide as we are the types that don’t annoy the sales folks. Gee the sales rep sends us the furniture and when we open the package it was the wrong color! I mean we showed her photos of our carpet and Zee was like you need a gray color set and we agreed, and she sends us a white color furniture! We immediately called the store and spoke to the Manager Lacey asking us why you not opened the package before it was delivered! Anyways we wanted a even exchange and go to the store make it easy for them and pay for the gray color furniture! So, at this point we are already down $6000 K! and when they deliver the furniture, they slapped a delivery fee! We called them and asked them why we should be paying a delivery charge when they did not charge the first time! Lacey tried to pin the blame on us and asked us to contact customer service (Gary). At this point we realized we were getting kicked around. All we wanted was to buy some furniture and these guys made a mess of it! The entire process lasted 6 weeks! They can sure forget about us going back to eh store to buy the media room furniture. Never again!

Gary was very understanding and moved incredibly fast with my requests. Proved exactly why modani customer service is