Mobilo Card Reviews 

301
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

As someone who relies heavily on CRM software, the backend integrations are what make this card practical for daily use. Linking the lead capture directly to our Hubspot pipeline means i don't have to... See more

Company replied

Rated 1 out of 5 stars

Deceptive billing to steal your money. Signed up for a free account, then they surprise billed a year later. No email warning, nothing. Asked for refund and was told it’s in their TOS, so, it's buri... See more

Company replied

Rated 5 out of 5 stars

Mobilo card caught my attention because i wanted something easier than carrying around traditional cards. After using it for a few weeks, I've found it to be quite helpful. Setting up my profile w... See more

Company replied

Rated 5 out of 5 stars

Nathaly was great. She was very patient with me during what I considered to be a complicated set up process. She is certainly a secret to your customer service experience and success. I have hired tho... See more

Company replied

Company details

  1. Business Services

Information provided by various external sources

For people that want to make a great first impression. Tap your card on a phone and a link opens with your contact details. Just. Like That.


Contact info

3.6

Average

TrustScore 3.5 out of 5

301 reviews

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No recent history of asking for reviews

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Replied to 81% of negative reviews

Typically replies within 48 hours

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3.6

All reviews

(301)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

We love Mobilo!

I have been using Mobilo cards for the last 2 years and it has changed the game on how professional my organization is and also how we are affecting change to our environments by reducing the need for paper business cards. The NFC tap technology is outstanding and directly adds our content information to the recipient's phone easily. It's seriously been a game changer.

Special SHOUT OUT to Sean Samson at Mobilo for ensuring that our members that order cards are taken care of quickly and that any concerns that we have our addressed promptly. We appreciate your help and couldn't have been as successful without you and the Mobilo team.

The Mobilo app is great and they keep adding helpful features to it. I am able to do way more with the app and analytics that are integrated to track engagement from event to event and interaction to interaction.

We have ordered over 50 cards and will continue to order more as we onboard our members.

20 January 2023
Unprompted review
Rated 1 out of 5 stars

TERRIBLE, HORRIBLE, THE WORST Customer Service

I have been trying to contact the support team for days now. The customer service is the worst I have experienced. Not only have I received 3 automated emails asking for "more information" which I have now provided all three times, I have been sitting on the customer chat for 5 hours! 3 hours ago I was told "a support agent will be with you shortly"... I'm still waiting for someone to assist me and no one has contacted me. TERRIBLE. HORRIBLE.

17 January 2023
Unprompted review
Mobilo Card logo

Reply from Mobilo Card

Hi Pippa, appreciate you leaving your feedback here. We respond to most messages within 15 mins over email and chat. As you can read here, most of our customer love Mobilo's support team. Happy to assist in any way we can, the quickest way to get help is by emailing support@mobilocard.com and we will happily make up for your troubles.

Rated 5 out of 5 stars

Highly recommend Sean Samson and his team at Mobilo!

We worked with Sean Samson throughout the entire process, he was with us start through the finish line. Sean was readily available to help with any of our needs, no matter how small or big, he was right there with us. The design process was easy and the design team was very patient and provided multiple designs despite the fact we ended up choosing their first suggestion. Would highly recommend working with Sean and his team!

9 January 2023
Unprompted review
Rated 5 out of 5 stars

What a great product

After doing extensive research on multiple products, advertising similar results, I finally chose Mobilo. I ordered a custom designed card with my logo, in metal, as well as the keychain and button.

In less than a day, I had an email reply from them with my artwork design on the card, and they needed the approval to go forward with the printing of the card.

I approved the design as it looked perfect and within two days it was at my front door.

Getting everything set up was a breeze and it worked perfectly right out the box, with minimal setup.

Working with their customer support team, which was amazing, answered all my questions and concerns and addressed them within a hour or less on a normal business day.

When it’s all said and done, I couldn’t recommend them enough.

7 January 2023
Unprompted review
Rated 5 out of 5 stars

5 star customer service and the platform rocks!

Customer service is top-notch! They took a 1-star review from me and turned it into a 5-star with great service and follow-up.

No need to get into the details of my issues but the end result is that the team handled my issue, listened, and took action to fix it, and make me very happy. They actually went above and beyond so I am very happy and at the end of the day, that is what is important.

No company is 100% perfect BUT if the team in place can solve the issue with great customer service that is 5 stars to me!

With testing out the platform it looks to be a keeper and I love the lead gen feature with the automation! This is a service worth checking out and giving a try. I looked at several companies and this one stood out!

5 January 2023
Unprompted review
Rated 5 out of 5 stars

The customer service I received was top…

The customer service I received was top notch. I placed my custom design order on the 19th. Didn't expect this to be received 4 days later.

This was a Christmas gift for my wife.
Once I uploaded my design, they warned me the resolution of my file was not of high quality so the couldn't promise once printed how it would turn out.

I assumed the risk, and wow they were so worried about nothing. This was perfect, exactly how I wanted it.

It arrived on the 22nd. Way before Christmas. I'm literally in shock.

I can say enough about the service. These find people responded in a timely fashion to every email I sent. They got it done, and blew me away.

19 December 2022
Unprompted review
Rated 5 out of 5 stars

Mobilo customer service is outstanding.

Mobilo customer service is outstanding.
I had to make changes to my design due to a company logo change. They stayed on top of it. When I recieved my card, I had questions. Sent an email at 9 pm and got an answer in 5 minutes.
In this day and age, customer service has declined, but not with this company!

21 December 2022
Unprompted review
Rated 5 out of 5 stars

Great product, wonderful service

It was a warm, easy, well presented and detailed onboarding process to start with. The best experience was to be in touch with the team regarding our custom design for both the Mobilo card itself and for the landing page. We really appreciate their attention and the steps taken by team to be able to create a card that we were truly satisfied with. Great product coupled with great service, which makes the big difference on our end. We are thankful for the sincere collaboration and more than happy that we chose to get our beautiful Mobilo wood cards!

14 October 2022
Unprompted review
Rated 5 out of 5 stars

You should get this button!

You should get this button! The Mobilo button that I attached to the back of my cell phone is the best purchase I have ever made. Not only does it blow the customers away (90% ask where to get it), but I no longer have to carry business cards around or worry about losing it!

5 December 2022
Unprompted review
Rated 5 out of 5 stars

I am super impressed with Juan Garcia

I am super impressed with Juan Garcia,
Customer Success Manager's service in helping the customer. He went above & beyond for me to commit to my deadline. His turnaround, and help this I applaud him. Excellent service Juan..thank you

30 November 2022
Unprompted review
Rated 5 out of 5 stars

Very Supportive Customer Service

I reached out to this company to get more information and found their customer service to be above average. I spoke with Sean over email and phone, he was incredibly informative, always responded quickly and followed up with me – all things which I really appreciated. The quality of their cards is also very nice and seem very durable.

28 November 2022
Unprompted review
Rated 5 out of 5 stars

The service quality was above our expectation.

The quality of the product and the client services were above our expectations. We had placed our order under a very tight deadline, and our sales rep Sean and our Account manager Angelica went above and beyond to make our order ready and shipped based on our timeline.
The card's quality is excellent, Our team haven't tapped our cards a lot yet, but the lead's information is accurate so far.

28 November 2022
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service and Fantastic Product

What a great company!!! Customer service is top notch. We have been looking for a company to help with this service and so glad we found Mobilo. From sales to customer service on the back end, extremely helpful and all team players regardless of my ask. Truly refreshing to work with like minded people.

22 November 2022
Unprompted review
Rated 5 out of 5 stars

I love the concept

I love the concept. Works really well for me. I needed to contact customer service. They replay very fast and are amazing

17 November 2022
Unprompted review
Rated 5 out of 5 stars

Concerns relieved

I was concerned, immediately following my purchase that I had missed (possibly a "One-Time") an opportunity to customize my Card.

I sent an email (via the Chat Section) of my concerns and immediately received an email response, from a live individual . . .and. . .it was OUTSIDE Normal support hours!

Not only did I get a response, I had a multi-string conversation. . .very impressive.

I was able to get all my questions answered and concerns resolved!

Excellent Service!

Many Thanks,

Joe

13 November 2022
Unprompted review
Rated 1 out of 5 stars

Terrible experience and a waste of one…

Terrible experience and a waste of one time. As a simple concept, this has been made overly complex with various websites to order, design and then manage your card.

The card does not function as marketed. Received mine with my name being misspelt, no company information and teh wrong dial code. Correction of your profile once you find the link is not intuitive. But once you current all it does not correct the cards or pucks.

Honestly just avoid this and look at NFK as a provider.

8 November 2022
Unprompted review
Mobilo Card logo

Reply from Mobilo Card

Hi Jacqui, thanks for your feedback and sorry to read about your experience. More than 3 million people have used our cards successfully in over 200 countries. We would be happy to assist with any issues setting up your card, or correcting the information you provided.

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