Mobile Reborn Reviews 

2,150
•
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

Next day delivery is a lie,ordered before the cut off, apparently still is in processing for shipping

Rated 5 out of 5 stars

Purchased a refurbed iPhone 14 (ordered from BackMarket, but supplied by MobileReborn). Phone arrived from Mobile Reborn quickly and really securely packaged. Had a couple of questions so messaged C... See more

Company replied

Rated 5 out of 5 stars

I’ve purchased 4 phones for myself and children over years from Mobile Reborn and will continue to be a repeat customer, All have lasted so well and I’ve never had a problem, My phones have all com... See more

Company replied

Rated 5 out of 5 stars

Found out about Mobile Reborn a few years ago when looking for an affordable phone and I have never looked back. I have bought about 5 phones from them for my whole family over the years and they have... See more

Company replied

Company details

  1. Cell Phone Store
  2. Cell Phone Accessory Store
  3. Electronics Store
  4. Mobile Phone Repair Shop
  5. Online Marketplace
  6. Telephone Company

About Mobile Reborn

Written by the company

Mobile Reborn is the market leader in retail-ready refurbished technology, specialising in Apple iPhone and Samsung Galaxy Smartphones.

The right way to buy tech!

💸Spread the cost at checkout
🚚FREE next day delivery
🏆12 month warranty
💙30 day money-back guarantee

We're a talented bunch with over 100 years combined experience in the technology industry. Our passionate team of tech experts love what they do and encompass Mobile Reborn mission to deliver high quality technology at a competitive price. By purchasing a refurbished device, you are not only saving yourself money, you have a positive impact on the environment by stopping a perfectly good device going to landfill, in turn, reducing your carbon footprint!

As well as stopping a device contributing to the increasing levels of e-waste, partnered with One Tree Planted, we plant a tree for every device purchased directly from Mobile Reborn.

Keep up to date with all things Mobile Reborn by following our socials!

Instagram:@mobilereborn
Twitter: @mobilereborn
Facebook: @mobilerebornUK
TikTok: @mobilereborn

Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 month

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4.0

All reviews

(2,150)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Fast and reliable

Fast and reliable

18 December 2024
Unprompted review
Mobile Reborn logo

Reply from Mobile Reborn

Hi There,

Thank you for leaving us a review 💫

Please don't hesitate to get in touch if we can help with anything!

Best wishes,

Team Mobile Reborn 💙

Rated 5 out of 5 stars

Excellent service

Excellent service

19 February 2025
Unprompted review
Mobile Reborn logo

Reply from Mobile Reborn

Hi There,

Thank you for taking the time to leave us a review, as a small business it is greatly appreciated 🙏🏻

You know where we are if you have any questions or queries!

Best wishes,

Team Mobile Reborn 💙

Rated 5 out of 5 stars

Polite staff and great experience…

Polite staff and great experience straight forward task

6 February 2025
Unprompted review
Mobile Reborn logo

Reply from Mobile Reborn

Hi Kian,

Thank you for taking the time to leave us 5 shiny stars! 🌟

We are so pleased to hear that you have enjoyed your experience with us and please don't hesitate to get in touch if we can help with anything!

Best wishes,

Team Mobile Reborn 💙

Rated 5 out of 5 stars

Great service

Great service, quick and easy!

Got a good Christmas pressy

Hope I WIN

24 December 2024
Unprompted review
Mobile Reborn logo

Reply from Mobile Reborn

Hi Lucas,

Thank you for taking the time to leave us 5 shiny stars! ✨

We are so happy to hear that you enjoyed your experience with us when buying a refurbished device, and please don't hesitate to get in touch if we can help with anything!

Best wishes,

Team Mobile Reborn 💙

Rated 5 out of 5 stars

Efficient helpful service

Efficient helpful service, will use again

20 February 2025
Unprompted review
Mobile Reborn logo

Reply from Mobile Reborn

Hi Paul,

Thank you so much for taking the time to leave us a review, as a small business it is greatly appreciated 🙏🏻

We look forward to seeing your name in the future!

Best wishes,

Team Mobile Reborn 💙

Rated 5 out of 5 stars

Matched my description 👌🏽

15 December 2024
Unprompted review
Mobile Reborn logo

Reply from Mobile Reborn

Hi There,

Thank you for taking the time to leave us 5 shiny stars! 🌟

If we can help with anything in the future, please don't hesitate to get in touch!

Best wishes,

Team Mobile Reborn💙

Rated 5 out of 5 stars

Easy to access

Easy to access, great user interface and also easy checkout and multiple payment options.

20 February 2025
Unprompted review
Mobile Reborn logo

Reply from Mobile Reborn

Hi Siddharth,

Thank you for taking the time to leave us your feedback, as a small business it is greatly appreciated 🙏🏻

We are glad to hear that you found our website easy to access and use, please don't hesitate to get in touch if we can help with anything!

Best wishes,

Team Mobile Reborn 💙

Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic

20 February 2025
Unprompted review
Mobile Reborn logo

Reply from Mobile Reborn

Hi Christopher,

Thank you for taking the time to leave us 5 shiny stars! ✨

We are so pleased to hear that you've enjoyed your experience with us and please don't hesitate to get in touch if we can help with anything!

Best wishes,

Team Mobile Reborn 💙

Rated 5 out of 5 stars

My experience with this company has…

My experience with this company has been quickly and efficiently I would highly recommend to anyone getting new gadgets

20 February 2025
Unprompted review
Mobile Reborn logo

Reply from Mobile Reborn

Hi Donovan,

Thank you so much for leaving us a glowing review 💫

You know where we are for all you future gadgets and please don't hesitate to get in touch if we can help with anything!

Best wishes,

Team Mobile Reborn 💙

Rated 5 out of 5 stars

Mobile reborn is amazing service

Mobile reborn is amazing service. quick delivery.

20 September 2024
Unprompted review
Mobile Reborn logo

Reply from Mobile Reborn

Hi Jemma,

Thank you so much for taking the time to leave us a review, as a small business it is greatly appreciated 🙏🏻

We are so pleased to hear that you have enjoyed your experience with us and please don't hesitate to get in touch if we can help with anything!

Best wishes,

Team Mobile Reborn 💙

Rated 5 out of 5 stars

I brought a refurbished iPhone 12 in…

I brought a refurbished iPhone 12 in good condition and it came with no scratches on the screen, only a couple on the side and the cameras and everything worked. I had an issue with the battery as they had replaced it so it was coming up as not being a genuine iPhone part and I contacted customers service and they helped to resolve the issue would recommend it came really quickly aswell.

20 January 2025
Unprompted review
Mobile Reborn logo

Reply from Mobile Reborn

Hi Fariah,

Thank you for taking the time to leave us a glowing review, it greatly appreciated 💫

Our customer service team will be happy to help with all queries you may have, so please don't hesitate to get in touch!

Best wishes,

Team Mobile Reborn 💙

Rated 5 out of 5 stars

Bought a iPhone SE 2020 was like new…

Bought a iPhone SE 2020 was like new with no marks or scratches whatsoever and the battery health was 100% capacity too what a bargain and great company

25 October 2024
Unprompted review
Mobile Reborn logo

Reply from Mobile Reborn

Hi Jamie,

Thank you for taking the time to leave us a glowing review 💫

Thank you for choosing Mobile Reborn and we look forward to seeing your name in the future!

Best wishes,

Team Mobile Reborn 💙

Rated 5 out of 5 stars

Perfect I really like it

Perfect I really like it, it arrived on time and the perfect description well done

20 February 2025
Unprompted review
Mobile Reborn logo

Reply from Mobile Reborn

Hi There,

We're so pleased to hear that you're happy with your Mobile Reborn device 📱

If we can help with anything in the future, please don't hesitate to get in touch!

Best wishes,

Team Mobile Reborn 💙

Rated 5 out of 5 stars

They do what they say ,and say what they do !!! Big thumbs up

Yer they do a good job of helping the environment by refurbishing phones , it's changed the way I think and feel towards buying phones now . Thanks still using the phone I purchased. Works great !

19 December 2024
Unprompted review
Mobile Reborn logo

Reply from Mobile Reborn

Hi There,

Thank you so much for taking the time to leave us 5 shiny stars! 🌟

We're so pleased to hear that you're happy with your refurbished device and please don't hesitate to get in touch if we can help with anything in the future!

Best wishes,

Team Mobile Reborn 💙

Rated 1 out of 5 stars

Definitely wouldn’t recommend

Definitely wouldn’t recommend. Phones are faulty with bad batteries not original iPhone screens which they don’t state, I paid for excellent condition and it definitely isn’t as they say, I’m having to mess around waiting for a return address to get my money back. Absolutely ridiculous should check phones before selling fair enough has a few marks scuffs, but you should know if the battery is faulty as it goes off even when fully charged not to mention you can tell it’s had a faulty screen replacement.

17 February 2025
Unprompted review
Mobile Reborn logo

Reply from Mobile Reborn

Hi There,

We're sorry to hear that you're experiencing a fault with your Mobile Reborn device.

All of our devices are refurbished using approved and certified parts, and are throughly tested before being dispatched to ensure it functions how a new device should.

We have requested further information so we can assist in utilising your 12 month repair or replace warranty.

If you would like to get in contact with us, please don't hesitate to at support@mobilerborn.co.uk; where our customer service team will be happy to assist.

Best wishes,

Team Mobile Reborn

Rated 5 out of 5 stars

Great customer service .

Great customer service .
The battery life was a bit of an issue .
Thank you for your response the battery
Is now reaching the 80% charge . So in conclusion i would 100% recommend your services. I am very happy indeed & thinking about purchasing another device . Thank you .

12 February 2025
Mobile Reborn logo

Reply from Mobile Reborn

Hi Steven,

Thank you for taking the time to leave us a review 🙏🏻

After looking at the test report for your device before dispatch, it had met our minimum battery health of 80% and passed all functionality tests; it can take a couple of charging cycles for the battery to reach it's full optimisation. If the device does not function how it should, please don't hesitate to get in touch and we can utilise your 12 month repair or replace warranty.

We hope this helps!

Best wishes,

Team Mobile Reborn 💙

Rated 4 out of 5 stars

The product is just as stated on the…

The product is just as stated on the site....Pristine!

Would be a good idea for purchases made at the weekend to indicate that next day delivery is not available until the Monday if purchasing on a Friday, Saturday or Sunday.

8 February 2025
Mobile Reborn logo

Reply from Mobile Reborn

Hi There,

Thank you for taking the time to leave us some feedback 🙏🏻

We are so pleased to hear that you're happy with your refurbished tech! 📱

Our delivery policy can be found on our website which states we do not operate on the weekends and any orders placed after 4:30pm, will be shipped the next working day.

If we can help with anything in the future, please don't hesitate to get in touch!

Best wishes,

Team Mobile Reborn 💙

Rated 5 out of 5 stars

Great product and service

Great product and service

10 February 2025
Mobile Reborn logo

Reply from Mobile Reborn

Hi Angela,

Thank you for taking the time to leave us a glowing review! 💫

We are so pleased to hear that your happy with your refurbished tech and please don't hesitate to get in touch, if we can help with anything in the future!

Best wishes,

Team Mobile Reborn 💙

Rated 5 out of 5 stars

You done great thanks very much

You done great thanks very much

31 January 2025
Mobile Reborn logo

Reply from Mobile Reborn

Hi Mohammed,

Thank you for taking the time to leave us a review, as a small business it is greatly appreciated 🙏🏻

If we can help with anything, please don't hesitate to get in touch.

Best wishes,

Team Mobile Reborn 💙

Rated 5 out of 5 stars

Great experience …

Truthfully I was terrified using mobile reborn but got my phone on the Tuesday after ordering on the Saturday, customer service was brilliant and they were really reliable I definitely recommend

3 February 2025
Mobile Reborn logo

Reply from Mobile Reborn

Hi There,

Thank you so much for taking the time to leave us 5 shiny stars! 🌟

We're so pleased to hear that you have enjoyed your experience with us, and please don't hesitate to get in touch if we can help with anything in the future!

Best wishes,

Team Mobile Reborn 💙

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