MobileFun.co.uk Reviews 5,517

TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Placed an order for a number of items which sadly were delayed due to stock issues, it happens, not a problem. When delays extended contacted customer services and Katherine and Jake responded extre... See more

Rated 4 out of 5 stars

Flawed £30 case (poor finish) returned for refund. Chose Royal Mail and not Collect Plus as RM are more convenient for me and no refund of return postage. So including original shipping I'm £12 worse... See more

Rated 1 out of 5 stars

I ordered a car mobile phone holder over 2 weeks ago believing I would receive it within 2-3 working days, 5 days went by and nothing. Evri tracking doesn't recognise the link they provided. Have s... See more

Rated 1 out of 5 stars

Avoid this company. Returned an item in April 24 as it was wrong size and re-ordered. Followed the returns process guidance but no refund received despite several chases. I am now told the company... See more

Company details

  1. Electronics & Technology

Information provided by various external sources

Discover the latest and best Smartphone and Tablet accessories at Mobile Fun. We have a wide range of cases, covers, screen protectors, car holders, headphones, batteries and more. Award Winning Store - Browse Mobile Fun today!


Contact info

3.6

Average

TrustScore 3.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I payed extra for my item to be…

I payed extra for my item to be delivered within 2 days and it arrived after 5 days. I asked for a refund of the delivery extra charge and they refused to do it blaming Evri the delivery company. In conclusion you won't know what to expect from this company when buying on their website.

11 September 2024
Unprompted review
Rated 1 out of 5 stars

I wish I could give zero stars

I am giving one star, as this is the minimum allowable. Ordered a backpack from this company, which was delivered promptly, and looked good value for money. Unfortunately, upon examination, it was clear that it was damaged (internal tear). I contacted MF the same evening, and was promised a response within 48 hours. I have still not received any response or acknowledgement, three weeks later. I have since returned the damaged backpack, but have not even received any refund.
Absolutely appalling customer service. A total of 4 emails and DM's on X have all gone ignored

2 August 2024
Unprompted review
Rated 1 out of 5 stars

Terrible

Cant place orders with MobileFun you just get an error code saying forbidden page. Customer Services do not respond to messages and emails and no refund has been received for my returned items. Have now put in a claim with paypal as i think they may have stopped trading

8 August 2024
Unprompted review
Rated 1 out of 5 stars

Can't order or get a response

Have also been unable to place orders with MobileFun, getting error 403 Forbidden message when trying to checkout. Have ordered from in past with no issues, but never had to contact Customer Services before, however no response from them about this problem. Are they still trading? And are others experiencing the same issue?

13 August 2024
Unprompted review
Rated 2 out of 5 stars

Waste of time as tried multiple times…

Waste of time as tried multiple times to check out my basket same error kept coming up 403 forbidden you do not have permission to access this resource. Emailed company no reply received so bought my stuff elsewhere that had a working website.

2 August 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER any official APPLE…

DO NOT ORDER any official APPLE accessories including cable from this site. It is fake. and they send in a plastic bag not original apple packaging. no way to reach the customer service. sent mails twice , no response

1 August 2024
Unprompted review
Rated 1 out of 5 stars

PS5 BLACK PLATES

The PS5 black plates are not made to fit the PS5 correctly. Made me scratch my console and look like they will pop off any minute

22 July 2024
Unprompted review
Rated 1 out of 5 stars

I ordered a wireless charger for my…

I ordered a wireless charger for my Samsung Galaxy.They said it would work with the model number.It did not work so I tried sending it back.The two ways of sending it back did not work either and the charger was returned by Royal Mail.Then I found out that my Samsung could not be used with a wireless charger.You have to buy an adaptor to make it work .Avoid this company

1 July 2024
Unprompted review
Rated 1 out of 5 stars

Just awful

Product didn't fit the phone that it was listed to fit. Company continues to spam me despite me asking to be unsubscribed. Avoid.

24 June 2024
Unprompted review
Rated 5 out of 5 stars

No issues with goods received

I am a repeat customer but haven't used Mobile Fun in just over a year. I was very wary after reading recent reviews. So I placed a small order, rather than everything I wanted in case it didn't arrive.
The good arrived quickly, and it was no different to my previous experiences, so I am happy to use them again.

12 May 2024
Unprompted review
Rated 1 out of 5 stars

They sell FAKE goods

I bought what I thought was a genuine Samsung Phone charging cable.

When it arrived it was obvious that it was fake and poor quality.

Buyer beware, this company cannot be trusted to sell u genuine products

16 May 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look