Terrible
Shocked at the terrible way I was treated. I bought a discovery off them. Everything was great Kate was lovely took my money I asked for a reduction as there was a crack in the windscreen. They said I had a reduction because I traded in my car. ( That was not a reduction) Finally they agreed to a £100. Before I got home EML was on so I returned the car Bod Dealt with us popped his computer on test drove it and said it was my fault the EML was on because I put it in 4x4. I apologised. The following day the EML was again. Then the cab filled with smoke. I returned it again and was promised it was a priority. We called them several times each time promised a call back. Noone called. We were then told that it was a gasket and the car would be with them till Monday this was Thursday. We are both disabled so asked for a curtsey car they said they didn't have one then they offered me my car back for the weekend however over night my old car miraculously sold ( this was after they commented they would have to go to the post office to tax it due to our tax previously being disabled) . I told them that I'd need a hire car at their cost. All of a sudden it wasn't a gasket it was a clamp and the car was ready. I went to collect Kate came out shoved the key at me I said is that it. After addressing the numerous issues we had she insincerely said sorry I said that's not good enought she asked my what I wanted them to do (sarcastically) I said can you extend the warrantee as I'm concerned about the issues we experienced she refused. I said the cab filled with smoke scaring my daughter "sorry " I expressed I was not happy I was not rude I did not swear and was not aggressive. I have a hearing issue so I speak mildly louder then most. Another employee a man approached me and said keep your mouth down. I replied that he was rude and not to speak to me like that. He pulled a face at me and said I have a customer. Well I had just bought a car off them so wasn't I a customer. The thing that annoyed me most Kate said we have fixed your car for free like they had done me a favour in two days I returned the car twice being robbed off the first time and on top of that the car was warranteed. Once the had my money their attitude changed Kate went from all smiles when I bought it to being rude sarcastic and patronising. I even told her I thought she was being rude. I was totally fobbed off. I expected better from a well established garage. I was having to travel back a forth relying on lifts from my daughter's. Kate said what do you expect buying a second hand car. I expect a car to be checked before it's put up for sale on a forecourt. If she had handed me the key and apologised for the issues I experienced I would have accepted that. I asked her was it the gasket or clamp she said maybe both I said what was fixed she said I don't know, she didn't even offer for us to speak to someone who did know. I worked in a garage myself and I would never have spoke or treated a customer how I was treated. I do not recommended MM 4X4.