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Review summary

Created with AI, based on recent reviews

Evaluating 25 reviews, reviewers had a great experience with this company. Customers are really happy with their mattresses, often describing them as superb and the best they've ever owned. Many found that the mattresses significantly reduced back pain and provided the best night's sleep in years, with some noting their excellent quality and durability even after two years. However, some people were dissatisfied with the product, specifically mentioning that certain mattresses, like the Mlily Hybrid Gel 3000, were very poor and began to sag quickly, developing permanent dips. These customers felt the mattresses lacked support, became too soft, and were not suitable for those with back problems or fibromyalgia.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers praise the mattresses, describing them as... See more

Quality

Clients share ambiguous opinions on quality. Many customers praise the mattresses, calling them "fantastic"... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The best mattress ive ever had . Have broken collar bone and sciatica and always have back pains cos of it . Since ive got Milly mattress the pain deducted drastically. Had it for 2 years now and is... See more

Rated 5 out of 5 stars

Bought the MLILY Premier 3000 over a month ago and it has been the best thing for my back pain. For the first 3/4 days it was slightly too hard and caused me more pain BUT I kept doing my physio work... See more

Rated 5 out of 5 stars

Great choice at Furniture Village and ended with a superb mattress, the best nights sleep in years and feels like built to last and quick delivery too- cannot fault - so far so good ;-)

Rated 5 out of 5 stars

Bought an awesome mattress from them. Product is top quality and their service is also excellent. Really impressed.


3.6

Average

TrustScore 3.5 out of 5

40 reviews

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How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

So hard and uncomfortable

We bought the Mlily Ultra 270 mattress from furniture village and I hate it, it’s so hard and uncomfortable and they don’t offer any return so I’m stuck with or or throwing £1k down the drain. Do not buy

14 April 2026
Unprompted review
Rated 4 out of 5 stars

Best Buy

We have been sleeping on my Mlily mattress for 3+ months, whilst it took about 2 weeks or so for my partner and I to get used to our new mattress, it has been the best purchase we have done this year (best ever in a mattress). Only negative/disappointment was the delivery of our mattress which, the driver left it on our front door without ringing the doorbell.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Mattress

Fantastic Mattress, originally went into Furniture Village thinking I needed a Tempur mattress but just couldn't get comfy. The salesman introduced me to the Mlily Hybrid 7000....so comfy glad i let him show me them. Have slept well ever since!

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Superb mattress

Great choice at Furniture Village and ended with a superb mattress, the best nights sleep in years and feels like built to last and quick delivery too- cannot fault - so far so good ;-)

28 February 2026
Unprompted review
Rated 1 out of 5 stars

We recently purchased a Mlily mattress

We recently purchased a Mlily mattress, the othro range due to our bad backs and this mattress is terrible, anyone reading this please avoid! As soon as you speak to their customer service they don’t want to know. Terrible company with a terrible product

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Best Mattress Ever

After I suffered a severe back issue, I was recommended the Premier 3000 mattress by the retailer. My sincere thanks to the retailer for recommendation and especially MLILY Brand for such a top notch quality mattress. The delivery was flawless, within the promised timeframe. I’m having the best sleep of my life. A BIG thank you to MLILY.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

The best mattress ive ever had

The best mattress ive ever had . Have broken collar bone and sciatica and always have back pains cos of it . Since ive got Milly mattress the pain deducted drastically. Had it for 2 years now and is still perfect condition. I cant never leave the bed . When i do i always miss it . We are solumates haha xxxx

26 January 2026
Unprompted review
Rated 1 out of 5 stars

Hybrid Gel 3000 Mattress - Hip Pain

Bought a Hybrid Gel 3000 Mattress mid-December 2025. By Christmas Day I could barely walk. Have terrible hip pain and thought I had something seriously wrong. Last night I went to the spare room to sleep and woke up much better.

I’ve looked at some other reviews and it seems to be a common theme. I would definitely avoid this mattress. We had spent ages lying on it in the Furniture Village showroom and it seemed comfortable but it’s honestly the worst mattress I’ve ever had! I will be buying a different one later today!

2 January 2026
Unprompted review

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