Mitchell Group Reviews 

Five star staff and service. Not pushy, just super helpful and efficient. Wholeheartedly recommend using this garage for new cars and mobility cars too.

All good. Shout out to Paul. Thank you.

Today, we collected our new electric Skoda Enyaq. Wayne supported us from start to finish with the purchasing process and even sat in the car with us today and helped us set up the IT configurations etc. We have a disabled child and her needs outweighed the usual just looking at the design, engine and boot space etc. We needed to know that the car would meet all of our requirements and needs. Thank you Wayne for your thoughtfulness, great communication and helping us with the process. We definitely recommend Skoda (Mitchell Group) and 100% Wayne.

I have just collected my new car and a lovely surprise of a bouquet of flowers. I really can’t fault the service I received. The staff are excellent and knowledgeable. A special thank you to Chris Bray for all the help given.

Harry was incredibly helpful when I was picking out my new Škoda. His communication was clear and prompt throughout the process and he made sure I had all the information I needed to make the right decision. I really appreciated his expertise and friendly approach

Our Motability Fabia was collected and returned by
Paul today. He was informative,polite, and very helpful.
Thank you Mitchells.

As a couple of “ golden oldies “ we were once again very pleased with the car m.o.t./ service on our 3 year old Skoda Fabia.
Paul collected the car and returned it to us .. as ever he was efficient , very courteous , cheerful and polite .
Thank you everyone .

excellent from start to finish, offered pick-up at 11.00am and delivery back to Birkenhead at 3.00pm, useful video of vehicle inspection, clear options on work needed. Paul.the very efficient and friendly driver, offered very useful tutorial on how to use Airplay and was happy to answer all my dumb questions about technology. Well done Mitchells.

My karoq with 35000miles came up with error several times 'clutch overheating' take to garage. Phoned Mitchells was told 'yes sounds serious' we can book you in in 4 weeks! Really! First it needs a diagnostic check taking 5 minutes.

My experience with Mitchell Mazda Chester has been nothing short of appalling. I took delivery of a brand-new Mazda CX-60, only for it to break down in less than an hour. Since then, the dealership and Mazda UK have failed to provide any meaningful support, leaving me stranded without transport and facing repeated delays in resolving the issue.

Despite my status as a registered Motability customer, no suitable courtesy vehicle was provided, and the only alternative offered was completely unsuitable for my mobility needs. Mazda and the dealership made no effort to step in and provide an appropriate replacement, instead shifting responsibility elsewhere. This lack of care and proactive support has caused significant disruption to my daily life.

The recovery process was equally disastrous. Despite being assured the vehicle would be collected promptly, I was left waiting for 21 hours without any updates. The initial recovery attempt failed due to the car being stuck in park, requiring specialist equipment, yet communication from both Mazda Assist and the dealership was practically non-existent. At every stage, I had to chase for updates, while the dealership showed little urgency in resolving the situation.

To make matters worse, I was forced to pay out-of-pocket for transport due to the dealership’s failure to provide an immediate solution. While a taxi account was eventually offered later in the day, it did not cover the expenses incurred earlier due to Mazda’s inaction. I have yet to receive any confirmation as to whether these costs will be reimbursed.

Under the Consumer Rights Act 2015, a new vehicle should be of satisfactory quality and fit for purpose—this has clearly not been the case. The dealership has failed in its obligations to provide an acceptable level of aftercare, and their lack of urgency or concern for my situation has been disgraceful.

I deeply regret choosing Mazda and Mitchell Mazda Chester, as this experience has been the worst I have ever had when purchasing a new vehicle. Once they had my money, any concern for customer care disappeared. I strongly advise anyone considering this dealership to think twice, as their aftersales support is completely inadequate.

Staff at Mitchells are superb from when you make the call to it been rectified. Special thanks to Connor one of the team of technicians on site. My car had to be in for a week but, was kept abreast on the stages they had to go through to get it sorted.

If it were possible I'd award this company -10 stars. They have proven themselves entirely incompetent at every possible level!
Re: Your Doc. No.53523375 of 18/07/24

As the vendor you invited a service and I duly responded in the affirmative. The proposed service capability was some 30 days in in advance of the first contact, but despite my resevations, I agreed as they they were the supplier of the car to us from new.

There were some notable issues with the car and as the supplier, and as the vehicle was under warranty I'd hoped that they would address these issues. That was indeed far from the anticipated outcome.

The car was collected on 29/08 and returned on 03/09 on my demand, otherwise the duration would have been longer! I called Mitchell @ 14.00hrs and they could not confirm the return of the vehicle on the 03/09 after 6 days and stated that they could not confirm ANY progress or resolution of the issues that I had notifified them of by mail prior to delvery of the vehicle to them.
Today I am still unaware of any risk of operating this vehicle safely and despite my enquiry with Mitchell, they will not provide a progress report in order that another service agent may be instructed.
In summary £264.00 for an oil change, 6 days of lack of use of the vehicle is entirely unacceptable.
The product is good enough for the cost but the service support is entirely disproportional!

Therefore NEVER again VAG and Japanese from now on.
One very disgruntled and angry long term customer since 2009.

CC: Skoda UK

Incredible customer care as always. Clear explanation of work needed and no pressure for hurried decisions. Thank you Jamie and Paul.

I have purchased cars from Mitchells for approximately 25 years from the days of the Colt dealership on Newchester Road to the West Kirby Skoda dealership and now Cheshire Oaks, we currently run a Skoda Fabia and a Mazda MX5, we have always been very happy with sales and service most recently some work on the MX5 which is running really well

Outstanding sales service from Harry and Dawn for making the handover of my daughter’s new Fabia so special!
Thank you for going above and beyond with a pink bow, the bouquet of flowers and going that extra mile.

Only called to enquire about a used car, gail was very rude on the phone and wouldnt let me speak to a salesman.
Very poor service. Avoid this place..

A great experience throughout the purchase of my Skoda Superb. From initial enquiry, through to completion Rob Norton has delivered exceptional customer service. Would highly recommend both Rob and the dealership, they clearly take pride in their customers, much appreciated.

Disappointed! Booked my Skoda VRS in for a recall item to be carried out, to have my engine cover fitted (shortage and not fitted when new), and whilst it was in, booked a service too. Was told it would be six weeks wait, as needed to order engine cover, and would need the car ALL day. Dropped car off the afternoon before due to work, and all booked in, and told it would be ready for 4pm the next day at very latest. Turned up at 4.15pm to be informed it would be another 30 minutes.
(No real problem). Went back, invoice being put through as I waited, payment taken for the service (£415!!!), and then told “The engine cover hasn’t been fitted as not delivered!!! There’s a shortage”.
No mention of this the day before when I dropped car off, no mention when I first turned up for the car, no phone call to explain it was a shortage and would not be fitted. Waited 6 weeks to book it in for the work (for a part they never had), kept my car for a full day (and later than promised), and will ring me when part is available to fit, so no doubt another trip for half (or another) full day!!! Not even a gesture of a slightly reduced service charge. Not what I’d call good customer service.

What excellent service form Molly, Charlotte and the team at Mitchells Mazda, Chester today. Superb customer service from the moment we arrived to when we collected the car and departed. Genuinely blown away. Take note other motor dealers, this is how it's done.

I have had my mazda 6 repaired by the amazing technicians at the Mitchell garage, my car drives like a new one, many thanks.
Also special mentions to Emma and Holly of the service team, a credit to your group for their kind and caring manner. Also to Ian the driver who kindly looked after us. An amazing garage with excellent staff.
David Lloyd