Mitchell and Ness International Reviews 9

“I had a terrible experience with this seller. Their customer service is extremely slow, taking 3 to 5 days to respond to inquiries, which is incredibly frustrating when dealing with urgent issues. On top of that, they charge for return shipping even if the product they sent is defective. This policy is unacceptable and unfair to customers who receive faulty items through no fault of their own. I strongly advise against purchasing from this seller.”

Why not use better packaging for your VERY expensive caps or maybe throw a fragile sticker on or something as this is not the first time I have received a cap where the box is totally smashed.

I can't lie, I was very sceptical about placing an order on mitchellandness.co.uk having seen the Trustpilot reviews, especially for an £80 hoodie. However, I couldn't find the item anywhere else, so I bit the bullet and went for it (made payment through Paypal just incase). The item was despatched within 24 hours and came the following day. Unfortunately the hoodie didn't fit how I would have liked it to, so I sent it back for a refund. Within a week the item had been returned and a refund was swiftly issued to me. To sum it up, although I didn't keep the item in the end, the whole process was what you would expect from a modern company. No problems and would order through this site again.

Absolutely terrible customer service. DO NOT BUY from company. No respect, no decorum. Sent items for refund. I provided a tracking id from royal mail. Item was signed for. Never received my £60 refund. Never have I ever came across something like this before.

Seen loads of poor reviews for M&N so had to make sure I left a positive, because that was my experience. There was a slight shipping delay due to the Christmas-New Year period, but after that it was shipped within 2 days and had prompt delivery with tracking. My jersey is impeccable quality, love it. I *would* reccomend Mitchell and Ness (though I have been told their Customer service leaves something to be desired i didn't have much trouble aside from having to wait a little while for a reply)