Pleased with my prescription sunglasses and the price. Slightly slow delivery (although it was in line with their statement on the website being about 2 weeks). I wasn’t aware until reading these revi... See more
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Mister Spex Berlin Alex and Mall of Berlin Staff are of great assitance, no doubt about that. HOWEVER, the commitment to an accurate production and delivery time is very poor. There were no transpar... See more
Company replied
Service was good, delivery speed decent - 4 working days. URLs in emails are broken, so parcel ID never arrived and it is not visible in account. I called the Customer Care twice, and they managed... See more
Super satisfied. There's a lot of glasses frames to pick from!! I placed an order for single vision glasses on 22 March and after a bit of a delay(it's definitely fine, I wasn't in a hurry) they arri... See more
Company details
About Mister Spex
Written by the company
WAS UNS ANTREIBT
Wir etablieren eine neue, zeitgemäße Art des Brillenkaufs – indem wir die Vorteile des E-Commerce mit Beratungsangeboten und Dienstleistungen beim Optiker vor Ort verbinden. Mehr Auswahl, bessere und transparente Preise in einem einfachen, intuitiven Prozess. Kurz – mit allen Services, die unsere Kunden brauchen. So kauft man Brillen heute.
UNSER VERSPRECHEN
Bei uns hat die Qualität der Produkte oberste Priorität. Daher achten wir in all unseren Prozessen vom Einkauf bis zum Versand für Sie auf Sorgfalt, Genauigkeit, handwerkliches Können und kompetente Partner. Das Ergebnis ist eine ausgezeichnete Qualität zu günstigen Preisen.
HOCHWERTIGE BRILLENFASSUNGEN
Wir verkaufen ausschließlich Originalware und beziehen Brillenfassungen von allen großen Herstellern. Darüber hinaus produzieren wir eine hochwertige Eigenmarke zu einem besonders attraktiven Preis. Derzeit bietet unser Online-Shop über 7.000 Brillen- und Sonnenbrillenmodelle von über 70 Marken, darunter Ray-Ban, Boss Orange, Prada und Tom Ford. Alle Brillenfassungen befinden sich bei uns im Lager und sind somit sofort lieferbar.
MARKEN-GLAS-QUALITÄT
Alle Brillengläser lassen wir individuell für Sie in Deutschland anfertigen. Dafür arbeiten wir mit weltweit führenden Glasherstellern zusammen, unter anderem mit Seiko Optical, Hoya Deutschland und Essilor.
PERSÖNLICHER SERVICE UND KOMPETENTE BERATUNG
Ihre Zufriedenheit ist einer unserer grundlegenden Unternehmenswerte. In unserem Service-Team arbeiten ausgebildete Augenoptiker und erfahrene Kundenberater, die Sie kostenlos per Hotline und E-Mail beim Brillenkauf unterstützen. Wir kooperieren in Deutschland, Österreich, der Schweiz und den Niederlanden bereits mit über 500 lokalen Augenoptikern in einem Partnernetzwerk. Sie können dadurch auch vor Ort kostenlos vielfältige Services wie Sehtests und Anpassung Ihrer neuen Brille in Anspruch nehmen.
Wir etablieren eine neue, zeitgemäße Art des Brillenkaufs – indem wir die Vorteile des E-Commerce mit Beratungsangeboten und Dienstleistungen beim Optiker vor Ort verbinden. Mehr Auswahl, bessere und transparente Preise in einem einfachen, intuitiven Prozess. Kurz – mit allen Services, die unsere Kunden brauchen. So kauft man Brillen heute.
UNSER VERSPRECHEN
Bei uns hat die Qualität der Produkte oberste Priorität. Daher achten wir in all unseren Prozessen vom Einkauf bis zum Versand für Sie auf Sorgfalt, Genauigkeit, handwerkliches Können und kompetente Partner. Das Ergebnis ist eine ausgezeichnete Qualität zu günstigen Preisen.
HOCHWERTIGE BRILLENFASSUNGEN
Wir verkaufen ausschließlich Originalware und beziehen Brillenfassungen von allen großen Herstellern. Darüber hinaus produzieren wir eine hochwertige Eigenmarke zu einem besonders attraktiven Preis. Derzeit bietet unser Online-Shop über 7.000 Brillen- und Sonnenbrillenmodelle von über 70 Marken, darunter Ray-Ban, Boss Orange, Prada und Tom Ford. Alle Brillenfassungen befinden sich bei uns im Lager und sind somit sofort lieferbar.
MARKEN-GLAS-QUALITÄT
Alle Brillengläser lassen wir individuell für Sie in Deutschland anfertigen. Dafür arbeiten wir mit weltweit führenden Glasherstellern zusammen, unter anderem mit Seiko Optical, Hoya Deutschland und Essilor.
PERSÖNLICHER SERVICE UND KOMPETENTE BERATUNG
Ihre Zufriedenheit ist einer unserer grundlegenden Unternehmenswerte. In unserem Service-Team arbeiten ausgebildete Augenoptiker und erfahrene Kundenberater, die Sie kostenlos per Hotline und E-Mail beim Brillenkauf unterstützen. Wir kooperieren in Deutschland, Österreich, der Schweiz und den Niederlanden bereits mit über 500 lokalen Augenoptikern in einem Partnernetzwerk. Sie können dadurch auch vor Ort kostenlos vielfältige Services wie Sehtests und Anpassung Ihrer neuen Brille in Anspruch nehmen.
Mister Spex - So kauft man Brillen heute
Written by the company
- Wir sind für dich da:
- Solltest du Fragen oder Probleme mit deiner Bestellung haben, kannst du unseren Kundenservice von Montag bis Freitag von 8 bis 18 Uhr unter der Nummer 030 325 000 50 telefonisch erreichen.
30 Tage Rückgaberecht
Bei Mister Spex darfst du es dir anders überlegen:
Ab Erhalt der Ware hast du 30 Tage Zeit, die bestellte Ware an uns kostenlos zurück zu senden, solltest du nicht zufrieden sein. Selbst bei individuell angefertigten Brillen erhältst du dein Geld zurück. Ausgenommen sind nur bereits geöffnete Kontaktlinsenblister.
Contact info
Hermann-Blankenstein-Str. 24, 10249, Berlin, Germany
- 030 325 000 50
- www.misterspex.de
4.1
Great
43K reviews
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Worst customer support ever
Worst customer support ever. One member talk in english, other don’t want to talk in english. So how I can get an answer about my missing items? Telling me that I need to contact them via email, a team is not answering for 2 weeks already, sending emails every day to them.
8 August 2023
Unprompted review
Reply from Mister Spex
Dear Customer,
Thank you for your review at Trustpilot.
Firstly, we would like to apologize for your shopping experience at Mister Spex. Our service philosophy is to address every customer concern to the best of our ability and satisfaction. Therefore, we are all the more sorry that we couldn't achieve this with you.
We would very much like to learn from your review to further improve ourselves for our customers.
However, due to the absence of a reference number, we are currently unable to associate your review with a customer account or order. Therefore, the analysis of your review cannot be carried out at this time.
If you would like to discuss your matter again, we would appreciate your call back. You can reach us at our service number: 030 32500050.
We look forward to your response and wish you a wonderful day.
Best regards,
Your Mister Spex Team
Absolutely horrible customer service
Absolutely horrible customer service. It’s been over 1 week since I ordered my glasses and the company in Germnay keep saying it’s with customs and when asked to give details of this they make excuses. I called royal mail and they said that they do not have information with the tracking number that was provided and said the items isn’t with them or customs. This company seems very shady and unreliable! They have taken my money and and I have yet to see my glasses which I doubt will arrive.
7 August 2023
Unprompted review
Reply from Mister Spex
Dear Consumer,
Thank you for your review.
Unfortunately, we cannot review your request without an order or customer number.
Please be assured that ordering from Mister Spex is absolutely risk-free for you. We work together with Trusted Shops and Trustpilot.
We ship from Berlin, unfortunately there may be delays in customs clearance. We apologize for any inconvienience. If necessary, please feel free to contact our customer service again.
Thank you for your understanding, best regards from Berlin.
Your Mister Spex Team
Highly recommended
We ordered a pair of sunglasses. The delivery was fast (2-3 working days) and without any package damages. The product received match expectations and the description from the website. The payment method and procedure was easy and reliable. Overall a very good experience.
23 July 2023
The glasses arrived worn/used
The glasses arrived worn, covered in make-up, grease and scratches. The staff were really unhelpful and unapologetic. I’ve returned and been told I’ll have to wait 3 weeks for my refund.
15 July 2023
Unprompted review
Reply from Mister Spex
Dear Emma,
Thank you so much for your honest review.
We are very sorry that your glasses were delivered with a defect.
This should not have happened.
All our glasses go through our quality control before delivery. This way we can prevent defective goods from being delivered to our customers in the first place.
We therefore apologise that you have nevertheless received a model that is not in perfect condition.
However, I see that your complaint is being processed. If you have any further concerns, please contact our customer service team and they will be happy to assist you.
Although I can understand that you do not believe this at the moment, we would like to convince you that this was an extremely unfortunate exception and hope that you will give us another chance in the future.
Kind regards from Berlin,
Your Mister Spex Team
Bad..........
7 July 2023
Reply from Mister Spex
Guten Tag,
vielen Dank für deine Bewertung bei Trustpilot.
Gern möchten wir erfahren, warum wir dich nicht in vollem Umfang von unseren Leistungen überzeugen konnten.
Uns hilft dabei ein detailliertes Feedback, um uns noch weiter verbessern zu können. Unser Kundenservice hat stets ein offenes Ohr für Dich.
Sofern Du Dein Anliegen nochmals besprechen möchtest, würden wir uns über deine telefonische Rückmeldung freuen.
Du erreichst uns unter unserer Servicenummer: 030 325 000 50.
Wir wünschen dir einen angenehmen Tag.
Mit den besten Grüßen aus Berlin
Dein Mister Spex Team
Good customer service. Nice products
Had a problem with my order but was the customer service representative was able to help me right away. I got 2 new shades.
28 June 2023
Die virtuelle Brillenanprobe war toll
5 July 2023
Super quality
2 July 2023
The shipment was supposed to arrive a…
The shipment was supposed to arrive a long time ago, then I got a message notifying me about the delay saying I will receive it on the 27th. It’s now the 30 and I still don’t have a tracking number. Of course now it will arrive too late as I will already be away on vacation (and without proper vision). Extremely disappointing
30 June 2023
Unprompted review
Awful customer support
Awful customer support. I have been waiting for a month and a half to receive my order just for them to cancel it without a reason after I have been assured they are on their way. My order contained 90 units of daily contact lenses so you could imagine the situation I’m finding myself in right now.
29 June 2023
Unprompted review
No delivery date information after placing the order
No delivery date information after placing the order. I have to email the team to know the status
27 June 2023
original und gute preis
I like the sun glass that I bought from them. It's Prada, and any of my friends who see asks me where did you buy it. I introduce them to Mister Spex. One of them just recently bought sun glass and the other one contact lenses from them as well. They send you original products and with good price (since they have good offers times to time). that's important for me to buy another brand sun glass from them :)
2 August 2022
Super Service.
26 June 2023
Mister Spex is the BEST!
27 June 2023
Super Service
5 May 2023
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