DREADFUL.
DREADFUL.
Faulty kettle, failed after 3 months.
Refused to accept any responsibility for their own product..... claimed it was the retailer.
Shocking Customer Service to match cheap, poor quality products.
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Miriad Products Limited wholesale distributors to the caravan, motorhome, boat and leisure industry.
Dove fields industrial estate, St14 8hu, Uttoxeter, United Kingdom
DREADFUL.
Faulty kettle, failed after 3 months.
Refused to accept any responsibility for their own product..... claimed it was the retailer.
Shocking Customer Service to match cheap, poor quality products.
Reputation is everything, but not to these! Trying to deal with their returns department is a nightmare. If you ring up, you’re told to email as they are in meetings. The replies are rude and blunt. Finally speak to the manager, unhelpful and couldn’t care less. Awful service. my last order with this supplier.
I bought a Laser Xcel 575 last year for over £32K. Early this year I noticed a fault with one of the front windows. They were marks between the two panes of plastic. To cut a long story short Coachman says its nothing to do with them as they did not make the windows but Miriad. Miriad have said noting to do with them as it's not a defect even though they have physically not examined the caravan. For such a, so called, prestige companies I find this disgraceful, perhaps they need to purchase a copy of the sales of goods act!!!
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