Absolute Nightmare — Breach of Contract, Deceit, and Hostage Goods
I had an absolutely horrific experience with Miracle Movers. They took our money upfront for an overseas move, ghosted us, failed to pay their own partners, and are now refusing to honor our protection plan for heavily damaged items. Avoid this company at all costs.
1. Complete Incompetence & Ghosting
The moving crew arrived at our residence completely empty-handed, with no packing supplies and no idea they were supposed to pack our home. This delayed the entire process. Throughout the day, the representative overseeing our move completely ghosted my wife’s phone calls. When I finally called from a different number, he immediately answered and, amongst other things, confirmed via email that we had “Full Valuation Protection” for our items.
2. Holding Our Belongings Hostage
Because this was an international move, Miracle Movers hired an overseas subcontractor. We paid Miracle Movers 100% of the expenses upfront. However, when our goods arrived overseas, the subcontractor refused to deliver them because Miracle Movers had failed to pay them. We only received our belongings because our realtor stepped in and threatened to pull all future recommendations from them.
3. Damaged Items & Insurance Fraud Tactics
Predictably, many of our items arrived broken. We filed a detailed, photographic claim within the required timeframe. Miracle Movers completely ignored our emails and calls until we forced their hand by filing a Better Business Bureau (BBB) complaint.
Once forced to reply, they first lied and claimed we didn’t have "Full Valuation Protection". I produced the email proof from their own representative. Then they gave a different excuse, attempting to dodge liability by blaming the very subcontractor they hired and failed to pay. I’ve tried to work with Miracle Movers for over a year to resolve this situation. All they did was play games with me. Now I’m sharing my experience.
The Bottom Line:
This company is unprofessional, untrustworthy, and operates with zero integrity. Do not trust them with your life's belongings.

