Minster Law Reviews 

Had a great experience with Nadia. She was really patient, helpful, and understanding throughout the process. She took the time to explain everything properly and made sure I understood each step. Really appreciated her support and would definitely recommend her

Very professional and courteous team. Excellent communication. Highly recommended.

Recently settled on my non-fault claim following an accident in September 2023. Sadly, the experience of dealing with Minster Law has been as distressing as the incident itself. Took nearly 3 years to conclude my claim after being hit by an uninsured driver, however if I hadn't chase it up to the levels I did and made a formal complaint to Minster Law then I could easily imagine this would have taken another couple of years to conclude - I do feel for people being represented by this law firm who are still waiting. I feel like the next steps in the process are only taken when you've made contact with the team, I can appreciate I will not be the only client but things are generally way too slow. I made a complaint when I hadn't heard an update in 2-3 months despite contact made from myself. The people handling my claim showed no compassion for the situation I was in - hit by an uninsured driver with car written off, sustained physical and psychological injury which required me to be off work for 2 months+. I just felt like I was a nuisance in chasing things up. Then to top things off on the communication front I agreed a settlement, a document was sent through to me stating that costs were sought from the third party, however it turns out they weren't and there was a discrepancy in the final figure that I received by around £3,500 less than what I was told in a breakdown document. The settlement will go a long way to supporting me going forward but If I had thought ahead I would have sought alternative legal representation. The best thing to come out of the experience was the EDMR therapist who was brilliant but again this occurred by chance as the previous therapists recommended by Minster Law could not accommodate my needs.

In difficult times, they listened with interest and compassion. Offered their expertise to guide us through a difficult situation.
All the legal professionals and associated staff all acted with professionalism and dignity.
Nothing was ever too much trouble regardless of how many questions and whether these questions were daft or sensible!, we felt cared for & understood.
The case is now finished and we thank Minster Law for their help. We would recommend if you need a personal accident legal support/company. Thank you.

Very Understanding and Helpful

Fast professional process

Very helpful and understanding

Excellent communication and very helpful ,thank you to Leanne Bingley

I have used Minster Law twice now.i find them very professional, understanding and willing to go out of their way to get my case solved.
A great big Thank You to all staff.

Great to be ablle to speak to a real person (Ellie Shillito) who very cleary explained the process.

Helpful and responsive with my claim

Good advice given about checking my shoulder pain and then getting in touch a few days later to see how it was. ( It had spread and was now across the top of my shoulder and into my neck)
You refered me to Speed Medical who got in touch and sorted out a local physio for an assessment.
Everything is going smoothly with further physio appointments booked.
Thank you

⭐⭐⭐⭐⭐

From our very first conversation, Briony at Minster Law has been absolutely outstanding.

After a really difficult and stressful situation following our accident, Briony made everything so easy to understand. She explained every step of the process clearly, answered all of our questions with patience, and made sure we always knew what was happening.

Her friendly, approachable manner, combined with her highly efficient professionalism, immediately put us at ease. Nothing has felt like too much trouble, and she has made a hard situation so much less overwhelming.

A huge thank you to Briony for the excellent support and service so far. She is a real credit to Minster Law, and I wouldn’t hesitate to recommend both her and the company to anyone needing legal support after an accident.

The spokesperson that contacted me was very helpful and she explained everything very clearly - unfortunately l can’t remember her name but she did say she had just taken over my case. Very efficient and polite.

Very understanding staff who listen to your concerns genuinely

Tina was very helpful, friendly and knowledgeable. I was very impressed.

From start to finish ide have to say that all involved have done a brilliant job on my claim on ocaSion when i had to phone they were very helpfull and ide have to say a big big thankyou to racheal brown for all the hard work she has put in for me thank you all kind regards mark wilson

Zidane

I would like to highlight your commitment, professionalism, and willingness to carry out your daily responsibilities. Your dedication and effort in assisting each customer are evident, as is your commitment to delivering a high-quality service and creating a positive customer experience. Your attitude and commitment are valuable qualities that contribute significantly to your overall performance Thanks a lot
Andrea CB

It was a poor signal and difficult for myself and Caitlin to communicate at times but she was brilliant and didn’t get frustrated.

The claim advisor handling my call - Hana Malinova - was lovely to speak to, very professional, well informed, friendly and easy to speak to, she made me feel very comfortable and reassured me when I had a million questions, she was very patient and kind and even managed to make me laugh during an otherwise difficult situation, I would fully recommend this company and specifically Hana Malinova, I could not fault the service received even if I tried.