Miniroyals Reviews 

This is an awful company,never experienced customer service like this in all my life, will sort it with my bank now.🙃🙃🙃

Ordered my daughters 2 sets of pjs for Christmas- a special treat due to the price of them. Ordered them both a size up from their normal sizes, however all sets have come up so small. Bottoms are basically like a set of leggings & the tops are so short!! Was expecting them to last a year or so due to ordering a size up. Labels have been cut out of the pjs so can’t see what brand they are, and they are also so see through. Customer service is shocking, keep chasing and chasing then got a reply saying we could have a refund, however was told we had to return the items for a refund, but then was told we can’t return them because they are personalised?? So they won’t issue a refund. Having to go through PayPal to get money back. Won’t be ordering from them again, shocking quality of clothing, and the customer service is just as bad. Don’t waste your money!!!

Website says to size up which we did. Still very small/tight on Grandchildren.
Labels have been removed so you can’t see what brand or size they are!!!

Don’t waste your money.

You cant get through to this company ,i sent several emails about a change to my order ,it wasnt changed ,eventually went through pay pal as no response .

Made an order over three weeks ago paid for the fastest shipping my order just got done a week and a half ago and has never shipped i have emailed them three times and never received a response.

Ordered a Mother’s Day outfit for my son 11/03/2022 and still hadn’t arrived it is Mother’s Day today. I paid for next day delivery and understand it’s not guaranteed but bit of a joke now 2 weeks later and still nothing. Absolute joke. Will not be ordering from them again.

Paid £8, £8 for next day special delivery and not arrived. day light robbery

Incredible!!

Thank you mini royals for providing the best customer service and products for my children. We received our Christmas pyjamas (I did email them initially as I wasn’t too sure on sizing, they got back to me within their wait time and with lots of information) and they are perfect!!

I’ve never seen pyjamas like this before, Mini Royals have exceeded my expectations.

I have been a big fan of the Mini Royal brand for sometime now and wanted to make their birthday pajamas a yearly tradition for our family, as I was so pleased with them last year for my sons 1st birthday.

Unfortunately, we opened up his 2nd birthday pajamas to find they were slightly damaged and the neck width on the pajama top was very, very small. My son was unable to pull the top over his head due to the restrictive neck size, which was highly disappointing when opening the box on his birthday eve to discover this issue.

We unfortunately resorted to having to cut an inch into the neck line over each shoulder, to be able to pull the pajama top over his head; and still with some force. We were highly unsatisfied with the product, which is such a shame as we loved the range of clothing, but regret to say that we wouldn’t confidently order from the organisation again in the future.

Unfortunately, there appears to be little customer service commitment within the organisation as they are yet to reply to any emails sent or Instagram DM’s (although they state that they don’t not reply on their page); all sent at the end of September.

Be cautious when ordering as some of the photos on the website do not match the products received, therefore this is a misrepresentation of what is being sold. Apparently images are going to be updated in the next few months as they are ‘last year’s stock’ - but this doesn’t help me now that the purchase has been made.

One of the items was pjs which should have had clear buttons, but were replaced with white ones which cheapened the look of the pjs. The other was tiny embroidery on a hat.

I did raise this with mini royals, however, it was ‘unfortunately’ this and that without any apology, which has lead me to leave this review.

Further response: as you can see, there is no apology for the stark differences. If you can’t change images, then just ask the customer if they’re okay with it before sending out, or include text on the website that states the item may be different. That’s all it takes and if you don’t do that, then offer an apology ! Poor customer service / attitude.

Thank you !

Purchased our babies coming home outfit from here. I do love the pieces but do think it is over priced for the quality. The items came and I opened to discover and the hat, mits and the baby grow all had threads coming away and fraying so I think the material that is being used is cheap as I have never had any threads with any other baby grows I’ve purchased so slightly disappointed as the full order came to over £60 and this is not what you would expect when spending that amount on basically 3 items when you can get them out of Tesco for £5 and they don’t fray. But the baby will look cute in the items when they arrive.

Non existing customer service. No email address, no contact number. Sent message but no acknowledgement. Sent message through facebook and told wait 2 days, but that will be too late to order a replacement if required (why they couldn't just check the status of the order there and then is beyond me). Placed order for mothers day gift, but no idea if it is coming. Want to order something else from another site, but they don't offer refunds, so can't return the item if it does even turn up. Absolutely shocking. Do not waste your time ordering anything from this cowboy company.

I would like to know what you classify as abuse? I have all the screenshots of our messages, including the ones where I was chasing you for a response. Not one time was there any abuse. The only thing you do not like is that I commented on your facebook posts saying you do not get back to customers, and now you are trying to say I sent abuse?

Also, the money was taken from my card. I can again show you the statement, and you have NOT EVEN REFUNDED ME THE FULL AMOUNT!? So tell me how there was an issue with my card? I will be chasing this up with my card provider to ensure I receive a FULL refund, and not the PARTIAL REFUND that you have given.

What an absolute joke. Once again, like i've said, COWBOYS.

My grandson & granddaughter loved their Xmas pjs . Thankyou for the quick delivery especially near Xmas . Thankyou again and hope you have a great new year kind regards caroline Freeman x

I bought size 9-10 for my 8 year old Boy. The Pyjamas are very pretty and i‘ d like to get many more of them... But they are already too small / Shirt is too short. Are the english boys smaller than the german boys? More sizes for older children... pleeeeeaaaasseee!!

Excellent service. I changed my order, which was no problem. Highly recommend