While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, most reviewers were somewhat happy with their experience overall. Many customers express a deep affection for the game, highlighting its creative aspects, enjoyable gameplay, and the ability to play with friends. They appreciate the continuous evolution through updates and the active community that contributes to its content. Reviewers often praise the Java edition for its content and modding community, and some find the game's website brilliantly designed. However, some people mentioned significant dissatisfaction with the user experience and the app, particularly regarding recent changes and technical issues. Many customers report problems with account migration, login requirements, and difficulties playing with friends across different devices or platforms. There are also complaints about the marketplace containing misleading content and the game's performance issues, such as lag on private servers.

What people talk about most

Product

Customers had ambiguous experiences with the product, with many expressing strong affection for the game,... See more

User experience

Users describe ambiguous interactions with the user experience, with many reviewers expressing great... See more

Application

Reviewers highlight negative aspects of the app, expressing significant frustration with its performance and... See more

Website

Consumers find the website experience to be largely negative, with many reporting issues such as reviews... See more

Staff

Clients share ambiguous opinions on staff, with some reviewers praising individuals, such as Mojang and the... See more

Reviews shaping this summary

Rated 3 out of 5 stars

i LOVE minecraft. i would give it 5 stars. but i want it to be FREE. not the trial version. the full version.

Rated 3 out of 5 stars

My friends are so into this Minecraft game but I don't like it much. Seems like minecraft has no final goal of the game. For me, it just waste of time when I have plenty.

Rated 3 out of 5 stars

Bedrock is 1 star Java is like 4 stars Bedrock is the cash cow for micro$lop. Marketplace is full of scams, they keep an eye shut to any shady scammy servers slurping kid's moneys out of you... See more

Rated 3 out of 5 stars

The game is amazing, don't get me wrong. This would be 5 stars if it wern't for the Minecoin gift card I got. I assumed it would work on Switch. Guess not. So, I was supposed to get 30$ worth of Minec... See more


3.0

Average

TrustScore 3 out of 5

686 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(686)

88 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

help me please !! need advice

i want my world back from 3 years ago. me and my friend fell out so i deleted minecraft out of anger and we recently became friends. unfortunately, she has just been diagnosed with cancer and doesn’t have long left to live. i would love the world back and if anyone has any ways to get it back that would be so helpful. i know it’s not minecraft’s world that i deleted minecraft but i just wish it could be easyly sorted. many thanks

15 August 2023
Unprompted review
Rated 2 out of 5 stars

SORT YOUR GAME OUT PAL

RIGHT LISTEN HERE MINECRAFT OR WHATEVER THE HELL YOUR STUPID AS GAME NAME IS.
You lot need to sort your bloody game out, aight? I was in a nice mood and decided to play with my younger brother but just because he wanted to use his inventory, I BLOODY DROWNED AND THAT WAS THE BLOODY LASTA ME.
Then, I was playing with my friend and havin a nice ol' time when we go in a cave AND A BLOODY WARDEN COMES AND BLOODY KILLS US CUZ WE HAD NO BLOODY ARMOUR ON. GET THIS WARDEN OFF MY BLOODY SERVER BEFORE I SPAWN A BLOODY DRAGON TO BLOODY MAKE IT EXTINCT, ALRIGHT?!

13 August 2023
Unprompted review
Rated 1 out of 5 stars

My most expensive and disappointing app

Buyer beware! You are forced to buy the game twice when changing between devices (from android to pc, for instance), eventhough they claim that you don't have to, and provide (useless) download links to all kinds of devices. To date I've spent over 300 dollars on the game, between the actual game, realms subsciptions, and a modest amount of in app purchases. So it really kills me having to fork out an additional 30 dollars so that my kid can play minecraft on his computer. Customer support is absolute crap. They close tickets before resolving anything, so you are forced to contact them several times. They don't read what you write either, so after you writing that you are logged on with the correct email and the latest launcher etc, you are advised to log on with the correct email and use the latest launcher. They also ask for screenshots, after you've provided them no less than 3 times(!) Everything they write is purely copy/paste answers, so you are better off troubleshooting by yourself on the internet, or talking to the bot on their helpdesk site. The problem is that this particular problem seems unsolvable, save for throwing money at the problem. A solution which truely sucks, because the idea of giving more money to a company with such poor customer service, a company which has sold its integrity and everything it stands for just to make as much money as possible, just drives me crazy. But so does writing endless pleas for help to customer service, just to get nonsensical answers in return.

30 July 2023
Unprompted review
Rated 5 out of 5 stars

Best game

The best game ever ans yes I Play other Games but minecraft is absulutly in The lead

12 March 2023
Unprompted review
Rated 3 out of 5 stars

Great But.

Really Fun game to Play! I really enjoy a lot of the things! However, some problems have happened making it less likable. Like banning problems.

20 June 2023
Unprompted review
Rated 1 out of 5 stars

Microsoft/Minecraft ignoring support emails, threating to delete account

Microsoft/Minecraft have ignored my last three support emails regarding their threats to delete non migrated accounts later this year. Each time they have closed the ticket before I got a response other than an automated wall of text telling me how to migrate.

I purchased Minecraft in 2010 well before Microsoft purchased the IP. At the time I was promised that I could continue to access the full game forever with my purchase. Microsoft seem to have decided not to honour the original terms of sale , requiring me to "migrate" and in the process accept a whole new bunch of terms which are detremential compared to the ones I originally agreed to.

Now Microsoft is saying they will delete the account and permanently remove my access to software that was sold tome with the promise of being able to access the full game forever, and continue to ignore any support requests I put in

2 June 2023
Unprompted review
Rated 1 out of 5 stars

As someone who has used computers from…

As someone who has used computers from command line days I thought it would be easy to install the thing and get playing it. It's a grim experience and we may have paid nearly 40 quid for the WRONG version for our kid. Maybe they need to actually get some UX people involved? It's so difficult to actually work out what to download, and when you have the software on your computer (Microsoft laptop) it's unrelentingly confusing to know what you've got. I've spent a couple of days talking to other parents to work out what to do. I've never experienced such a confusing, idiotic environment. We STILL don't know if we've bought the right thing. PLUS we still haven't actually been able to use the thing. Am thinking of contacting our credit card holder and complaining - it's that bad an experience. Guys, you need to make the install process rational and simple, and not some kafkaesque nightmare.

25 April 2023
Unprompted review
Rated 3 out of 5 stars

Minecraft is an unrelentingly bleak and…

Minecraft is an unrelentingly bleak and nauseatingly visceral experience that will have you questioning your own sanity. From the twisted mountains to the writhing depths below, every inch of this world is suffused with a sense of unease that will make your stomach churn.

The monsters that stalk you through this world are the stuff of nightmares, with their twisted limbs and glowing eyes that seem to follow you everywhere you go. The very air is thick with the stench of death, and every sound is accompanied by a gut-wrenching sense of dread.

The only way to survive is to fight back with every ounce of your being, scavenging for resources and building fortifications that can barely hold back the hordes of twisted creatures that seek to devour you. And even then, there is no guarantee of safety. The monsters can break through walls and roofs, and your sense of security is constantly undermined by the sense that something is lurking just beyond your line of sight.

In Minecraft, you will be pushed to the very limits of your endurance, your senses assaulted by the unrelenting onslaught of terror and despair. But for those brave enough to take on the challenge, there is the promise of triumph over the forces of darkness that seek to consume you. Just be prepared to feel your stomach churn at every turn, and to question whether you will ever make it out of this twisted nightmare alive

4 April 2023
Unprompted review
Rated 5 out of 5 stars

Depression

Jamal killed my pet axolotl. I was playing miencrfafy but my bets ferind Jmamal came to ym huse and belew it up. He then kileed my dogg and catata and I have not been outside for 17 months. Jamal bullies me every month.

19 March 2023
Unprompted review
Rated 4 out of 5 stars

2nd best game hands down

Love this game, been playing since Beta. I only play single player but better Linux support for versions other than Java Edition would be much appreciated.

* mutters terraria is better.

12 February 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look