MindMyHouse Reviews 

This site is cheap to join because it has only around a hundred or so sits at any time and many thousands of sitters. It is trying to compete with the big boys on a small budget, but doesn't have a hope in hell as it's not trustworthy.

What people don't realise is that all reviews have to be approved by the person being reviewed. I organised a sitter months in advance and got taken into hospital for emergency surgery the day before her arrival. She cancelled as soon as I told her this, citing a migraine. I wrote a factual review, which she never approved and support would not publish it, saying her reason for not turning up was perfectly valid. She let me down in the worst way possible when I was in a dire situation, with no comeback whatsoever! So why is there a reliability rating for homeowner's (even though it's not based on any really important criteria) and not one for sitters? The answer is that sitters are the main source of revenue for the business.

You cannot trust Mindmyhouse.com as the information provided is incomplete, biased and based upon nonsensical criteria.

I complained about being labelled a 30% reliable homeowner. I found this description offensive, because the judgement was purely based on my replies to applications. I had posted many sits and had very good reviews with previous sitters returning. Their response was to expel me with the rationale that sitters 'get upset' if they don't receive an immediate reply.

If your sit is popular, loads of people apply and the majority of them are people looking for free accommodation, rather than animal lovers who want to travel. Weeding people out takes time and I relied on personal references and those from other sites to make decisions, knowing first hand how biased Mindmyhouse.com reviews were.

My ads always said I would reply when dates were confirmed. When they were confirmed I would reply immediately.

Expelling people like me who provide desirable sits in sunny climates with a sea view near the beach is crazy. Without sits to attract payment from sitters they have no business. Commercial suicide if you ask me!

Updated: I've been using this platform as a homeowner for years. I've always been very happy and have had some amazing pet sitters over the years. It's cheap, fast and a lot of sitters available.

I had one BAD sitter (Angelina Rabia) (no reviews), and MMH tried to help as much as they could, since they're a tiny organisation replies took quite some time. They did close their account, but couldn't take further actions. There is no real process in place when there are damages etc and they usually have a non interference policy.

The concept itself is really great, but the customer service is absolutely terrible. Luckily, I had printed my papers from the house exchange and had a phone number, because the company has not responded to me for three weeks.

I paid twice, but they only refunded me once, and they are convinced that I can log in — which is not the case. I cannot reply to emails, and I can only access the platform if I pay again. Even after asking my bank for a refund, a week later there is still no communication from the company.

This is not how you treat people. Imagine if I were arranging a petsitting exchange: I wouldn’t be able to log in, the other person would have no idea what was happening, there would be no petsitter, and I would end up in another place without a home.

Replay on the reaction: we didnt had an email conversation i asked an member to contact you, and I had a petsitter and homesitter acount. And it still didnt work.

So if i buy it again now it will work?
Why dont you just email me or call, the conversation will be so mutch easier.

all these companies expect us to sit for free, and enriched themselves with the fees they charge to sitters, they hold no responsabilies, WE do !
we have pet sitter insurance and travel expenses to pay for, plus these companies charge us fees to subcribed to their website, we also have rental or morgages to pay for, and all daily life expenses.
For people who expect this service for free, we have plenty of homeless people who would be happy to have a roof ! We don't need your roof, we have one ! And if you hire people who do this to have a free roof during their vacation, then your pet may be left home alone all day, while they are visiting sites or on the beach ! Also if you find you house emptied of all furnitures, or your pet lost or dead when you get back, don't be surprise, this has happened to home owners who wanted a cheap house and pet sitter ! house and pet sitting is a huge responsiblity, you are not only paying for us to care for your animals, it's everything you love that you put in our hands so yes, responsability and having peace of mind has a cost! I find outrageous that without a warning they shut my account just because I explain to pet owners why this precious service should not be done for free !

Most horrible website I have ever used. If I could give it zero stars, I would. I signed up as a house sitter and stayed on the platform for about three months and it was thousands of sitters and less than 100 jobs. I never received a house sit. It was horrible! I asked for a refund but they closed my account and didn't give me one! I wouldn't recommend that house sitting platform to anyone. It is a scam.

I was an avid user and supporter of mymindhouse for 3 years. I had the fortune of finding nice sitters to look after my cats and my house. However, the last time I got a terrible cat sitter who abandoned my cats halfway through the sit and didn’t even bother to phone me to let me know, just sent me a WhatsApp message saying she had already left. Of course, I left her a bad review explaining what had happened to warn other home owners. But to my surprise, my review didn’t show on her profile. I contacted Support to ask why and they explained that users can decide whether they want to show or hide their reviews. Meaning ALL house and housesitter reviews are unsurprisingly positive- even though it’s a lie. I felt betrayed and unsafe. Users have the right to make informed decisions when so much is at stake. This is a stranger sleeping in your bed looking after your beloved animals. Of course you want to know if they ever got bad reviews and why. I have stopped using their service. I hope trustedhousesitters and others don’t allow users to censor honest reviews for everyone’s sake.

My 18-month experience with MMH has been nothing short of exceptional. The service has more than paid for itself, and what's truly unique is the personal touch-it's not just another service but a team that responds to you as an individual, not with the usual bots or custom service scripts. I've had the pleasure of sitting for delightful and considerate homeowners, and this success was due to the rapport we established from the beginning, discussing each party's needs and expectations explicitly. Thank you, MMH

I have used Mindmyhouse to find house sitters for 10 years now in all this time I have connected with wonderful people some of whom have become friends. I have never had a problem with any of the sitters and they have all looked after my home and animals very well. I would absolutely recommend them to anyone, hosts and sitters alike.

I have been using Mind My House since 2016 to have house sitters coming to take care of my pets and my home. I have actually made some wonderful friends through this site, after they have taken care of our place. I would recommend this site to anyone who is looking for a credible and responsible person or couple to look after your house. I have not had any problems from any of my house sitters. They often go above and beyond my expectations!

Being using MindMyHouse, for at least 6 years, and they have never let us down. Also the sitters in every case, worked well for us and the dogs. Keep up the good work MindMyHouse.

I’ve been using MindMyHouse for several years now and have had nothing but fantastic experiences. The platform is user-friendly, way more affordable than others out there, and offers great technical support when requested.

It is true that it doesn't have as many listings as some other sites, the upside is there’s also less competition for house sitters! Personally, I’ve never felt the need to use another platform because I always find plenty of great opportunities here.

It took me a little while to land my first house sit, but once I got that first gig and a review, everything became much easier. Now, I’ve been consistently house sitting through MindMyHouse for years.

We have been home owning members for 11 years and haven’t had a bad experience. Our home and animals have been well cared for and we have met some lovely people from around the World. The website is easy to use and attracts serious- minded people as house sitters.
Just be sure to check out the folks you are considering. We always have several internet meetings with potential sitters so that we can all raise and resolve things well in advance. We also stay in touch during the time we’re away from home.
Thanks to MMH for 11 years - so far! - of excellent service.

Since 2018 that I'm using MindMyHouse when I have to leave for a trip and I need some cat sitters and house sitters for my cats and flat in Florence. It has been my saving life solution because I only had very good experiences and some of my cat sitters came back several times as they missed my cats and my flat. I cannot recommend more this platform for all the people who needs someone to look after their pets and their homes!

I have been using MMH since 2012 to find sitters for my home. The worst experience was a retired train driver and his wife. At the time we had four dogs. We stipulated that the dogs should be walked at nine am. Our maid reported that the couple didn’t surface until midday. They left our cooking utensils stained by turmeric. They asked for a review but I chose to ignore their request.
That was the worst experience.
When we lived in Madeira, as it was a very popular tourist destination, we would often get twenty replies in twenty-four hours from all over the world. My wife and i would rate them from one to ten and then discard those we felt were six or less. Young people who had looked after granny’s moggy for a couple of weeks were never going to be suitable. Middle-aged were our choice.
Some we still hear from years later.
We found little point in contacting sitters. Invariably they were not available.
Nothing was ever damaged nor stolen.
We introduced them to our neighbours, over a meal when time permitted. We booked them to arrive a couple of days before we left and arrived back home at least twenty-four hours before the sitters were due to leave. We asked for updates with photos whilst we were away.
Video WhatsApp or similar was always a must when interviewing..

I have nothing but praise for MindMyHouse.

I have used MindMyHouse now for a decade with great success. Because of it, I have been able to travel all over the U.S. and actually stay for extended periods of time and really get to know places. I hope to avail myself of international listings next year. The cost is more than reasonable and I really like that you can leave (and read) feedback about housesitting positions. (Taking care of pets is a bonus.)

This website solved all of our issues as pet owners whenever we wanted to go on a trip. It's FREE, it's trustworthy, it's very well organized and simple to use, and it connects you with screened sitters with real reviews whom you can leave your pet and home with and go on holiday with peace of mind. Thank God for Mind My House! An incredible service

We have been generally thrilled with Mindmyhouse.com.
Has every sitter been perfect? No. But that is NOT Mindmyhouse's responsibility. They are like a flea market. They attempt to match people who can fulfill each other's wants and needs. YOU need to put on your big boy/girl pants on, act like an adult, and use common sense in making your decision. There are other sites that "vet" the participants, but they charge and there are no guarantees.
We have used them about 9 times. One was unacceptable, but not the end of the world. Two were okay and six were amazing with our house looking better than when we left ("You waxed my car?" lol).

We have used mindmyhouse.com about five times. We will use them again. It has been a fabulous service for us as we have 4 dogs and a cat.
The people who have looked after our animals and houses have been honest, reliable and friendly. The latest use of the website was in August. We will be doing it again. Many thanks..

I have been using this company to find a house sitter since my beloved pussy cats were kittens. They are now nearly 15.
I have had fabulous people from all over the world taking care of them all thanks to this Web site. Many of these people have returned and become life long friends . I would not hesitate to recommend this company.

We have used MMH for 9 years and had somewonderful sitters...some who have returned. We always ask for references and use zoom to chat before deciding. Anything negative is due to to sitters applying who havnt read the specific criteria for our home and as we are in a popular tourist area think it will be a holiday.