Ordering online fairly simple. Confirmation of order good. Did download app to see where order was but felt could have done something themselves. Order arrived at shop ok and within expected timescale... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The two lads working today were absolutely lovely, very helpful, knowledgeable and always provide a good laugh. Cannot recommend enough. Great NHS discount and charity donation that actually goes t... See more
Company replied
No delivery fee, polite staff member, quality item
Company replied
We had a very specific requirement. Although we couldn't find exactly what we were after, we ended up buying a few other items and it was a lovely shopping experience. Claire and Ryan were so helpful... See more
Company replied
Company details
About Millets - Whitehaven
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
19/20 King Street, CA28 7LA, Whitehaven, United Kingdom
- 01946 760655
4.9
Excellent
562 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Millets - Whitehaven
Hi,
Thank you for providing your review.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Ordering online fairly simple
Ordering online fairly simple. Confirmation of order good. Did download app to see where order was but felt could have done something themselves. Order arrived at shop ok and within expected timescale. Was polite when phoned up the shop to confirm order was there and when was going to pick up. Order was quick to hand - shop had them in good location. Had to be prompted that two parcels. Shoes both correct sizes and still fitted well. Wait to see if still as long lasting as usual and consider value for money. Would order again.
18 May 2026
Reply from Millets - Whitehaven
Hi,
Many thanks for taking some time to provide your review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
First class.
Quality product, I ordered the brasher mens pants, can't remember model, excellent price too, unfortunately I ordered the wrong size so took them back to my local shop (Whitehaven. Cumbria)
The manager and young man in the shop were fantastic. They could not have been any nicer. 10 out of 10 for them. Cheers guys.
As Arnold said "ill be back"!
5 April 2026
Reply from Millets - Whitehaven
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Excellent service by a great gentleman…
Excellent service by a great gentleman well recommended
2 April 2026
Unprompted review
Reply from Millets - Whitehaven
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Very helpful staff .
16 March 2026
Unprompted review
Reply from Millets - Whitehaven
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Can't fault it in any way
Can't fault it in any way
Staff were patient and more than knowledgeable about everything. Really friendly and the best customer service ive had in a long time.
Adrian was great.
2 March 2026
Unprompted review
Reply from Millets - Whitehaven
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Thanks Great Staff.
Thanks, great staff, interested in my needs and helped with what I needed.
18 January 2026
Unprompted review
Reply from Millets - Whitehaven
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
The staff were awesome couldn’t do…
The staff were awesome couldn’t do enough to assist, no matter how long it took.
Over the pre Christmas, Christmas and New Year we have been in several times and not once have we felt under pressure or unwelcome.
Thanks team.
2 January 2026
Unprompted review
Reply from Millets - Whitehaven
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Staff were very friendly and helpful…
Staff were very friendly and helpful when I asked questions. Also, I have mobility issues. I was coming down the stairs with a big bag and small bag of shopping and a crutch and the young man quickly came over and took the bags off me so I could get down the stairs easier. Will shop here again.
20 December 2025
Unprompted review
Reply from Millets - Whitehaven
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Excellent service
Always great informative, helpful and friendly staff
21 November 2025
Unprompted review
Reply from Millets - Whitehaven
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Popped in today bought a couple of hats…
Popped in today bought a couple of hats . I was served by Leo . He was very helpful and polite .This is the second time he has served me and he is good at his job Thankyou will be back again Alan .
25 October 2025
Unprompted review
Reply from Millets - Whitehaven
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Leo in particular was very…
Leo in particular was very knowledgeable and kind. Very helpful and assisted with all my queries. Will visit again for more camping gear
27 September 2025
Unprompted review
Reply from Millets - Whitehaven
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
The staff in there are knowledgeable…
The staff in there are knowledgeable and very helpful I can’t praise them enough
2 October 2025
Unprompted review
Reply from Millets - Whitehaven
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
First Class customer service
Friendly and helpful staff.
Knowledgeable and offered relevant advice
23 September 2025
Unprompted review
Reply from Millets - Whitehaven
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
The staff were lovely
The staff were lovely, helpful. Very knowledgeable.
30 August 2025
Unprompted review
Reply from Millets - Whitehaven
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great service very helpful and…
Great service very helpful and informative
27 July 2025
Unprompted review
Reply from Millets - Whitehaven
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Fantistic service and value…
Excellent customer service and good value. Fantastically useful advice from staff who have a wealth of experience they willingly share. Shopping with confidence that cannot be matched online. A great shop that met all our walking needs; boots, waterproofs and gloves.
23 June 2025
Unprompted review
Reply from Millets - Whitehaven
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Great personal service
Great service, good advice. Came in for some inner soles and came out with some other camping and walking stuff.
The guy who helped us was great, giving good advice. When I asked if the company did military discount (they do) he thanked me for my service which means a lot. Great shop packed with a wide range of outdoor stuff over 2 floors.
25 June 2025
Unprompted review
Reply from Millets - Whitehaven
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Brilliant customer service
Brilliant customer service. I asked for advice on cooking stoves etc and was shown my options and all my questions were answered. Staff always give their full attention and are very approachable.
30 May 2025
Unprompted review
Reply from Millets - Whitehaven
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Great store and great staff
We went to Millets in Whitehaven today looking for a tent and we ended up with two! Leanne was a great salesperson, very knowledgeable and very friendly, we'll definitely be back and tell everyone what a great shop this is.
29 May 2025
Unprompted review
Reply from Millets - Whitehaven
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.