Millets - Uckfield Reviews 

736
TrustScore 5 out of 5

4.9

136 High Street, TN22 1QR Uckfield, GB


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Rated 5 out of 5 stars

Went to get hiking shoes for my eldest son. Isaac was the assistant we talked to and he quickly got the right size and gave good advice for the fitting. Very professional yet easy to talk to. I always... See more

Company replied

Rated 5 out of 5 stars

Went in to purchase my husband a pair of walking trainers. We were served by Josh and who was very helpful, chatty and did not mind getting several pairs of different sized shoes out for my husband t... See more

Company replied

Rated 5 out of 5 stars

My daughter was looking for some hiking shoes. Could have ordered online but had some questions and wanted them asap. Called the shop and spoke to Isaac who was very helpful and went to check sizes we... See more

Company replied

Rated 5 out of 5 stars

My son needed walking boots for his upcoming DofE and Simon was incredibly helpful and knowledgeable. He spent time with us asking questions, observing my sons natural stance and the way he walks (lea... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Uckfield

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 136 High Street, TN22 1QR, Uckfield, United Kingdom

  • 01825 701176

4.9

Excellent

TrustScore 5 out of 5

736 reviews

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4.9

All reviews

(736)

5,086 reviews in the last 12 months

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Rated 5 out of 5 stars

Went to get hiking shoes for my eldest…

Went to get hiking shoes for my eldest son. Isaac was the assistant we talked to and he quickly got the right size and gave good advice for the fitting. Very professional yet easy to talk to. I always have a look in Millets even if I'm not after something in particular because it's a nice store to just browse with friendly staff.

22 July 2026
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Rated 5 out of 5 stars

Nice staff

Nice staff. Very helpful and knowledgeable. Nothing is too much trouble. I use this store a lot and they’ve always been so.

5 July 2026
Millets - Uckfield logo

Reply from Millets - Uckfield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

New walking boots.

Josh served me and helped me pick out some new walking boots. Went through the range had some pros and cons. Went and found a couple of sizes to try. Didn’t try to sell me the most expensive, just went through what would suit my needs and expertly upsold me a couple of sets of socks!! 👍🏼 shopped here many times and always helpful even if I’ve had some minor issues.

11 July 2026
Unprompted review
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Reply from Millets - Uckfield

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

My daughter was looking for some hiking…

My daughter was looking for some hiking shoes. Could have ordered online but had some questions and wanted them asap. Called the shop and spoke to Isaac who was very helpful and went to check sizes were in stock as it was a good 30 min drive to Uckfield. He confirmed they were so we made the trip and were very glad we did. Isaac was knowledgeable, extremely helpful and personable. He helped us with everything we needed and seemed genuinely interested chatting with us about in the walking and hiking we do. I will definately be making my way to Millets in Uckfield again next time I need anything new knowing that’s the level of service provided.

12 July 2026
Unprompted review
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Reply from Millets - Uckfield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

We were served by Jonny who was…

We were served by Jonny who was extremely professional and knowledgable, he was able to answer my questions with ease. We found exactly what we came in for and the pricing is good for the quality. Good visit.

11 July 2026
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Rated 5 out of 5 stars

Went in to purchase my husband a pair…

Went in to purchase my husband a pair of walking trainers. We were served by Josh and who was very helpful, chatty and did not mind getting several pairs of different sized shoes out for my husband to try.
Purchase successful - thank you.

4 July 2026
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Very helpful staff at Uckfield

The staff were incredibly helpful and understanding when arranging a replacement to a damaged gilet, even though I could only show my credit card charge rather than their original receipt.

16 June 2026
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Reply from Millets - Uckfield

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Went in to buy some walking shoes and…

Went in to buy some walking shoes and Isaac was very helpful in making sure I got a pair that fitted correctly. Very friendly and offered a good amount of help without being overbearing.

22 June 2026
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Got exactly what I needed at a good price.

Pam asked me what I was looking for. Gave me a couple of options & her advicr. Walked away with the perfect purchase.

4 June 2026
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Rated 5 out of 5 stars

Isaac provided me with excellant…

Isaac provided me with excellant service. Very polite and helpfull

6 June 2026
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Faultless service

Easy ordering, very prompt click & collect and a particularly helpful shop assistant - High St, Uckfield.

8 June 2026
Millets - Uckfield logo

Reply from Millets - Uckfield

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Millets Customer Care Team

Rated 5 out of 5 stars

Buying trainers at Millets Uckfield

I rang to check stock and Andy was very helpful. Then when I visited the store he was excellent fetching me numerous trainers to try on and giving advice to try and ensure I got a good fit.
Very knowledgeable helpful and patient.

11 June 2026
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Huge thanks to Josh at the Uckfield…

Huge thanks to Josh at the Uckfield store for helping us choose new shoes for my sons. He was knowledgeable, incredibly friendly, and really knew his stuff when it came to finding the right fit and style. Top-tier customer service - thank you, Josh!

24 May 2026
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Went in today to find another pair of…

Went in today to find another pair of walking boots for my son as he had out grown his old pair and Andy helped us so much with his extensive knowledge and helpful tips. We all left happy with the right pair for him. Couldn’t recommend the Uckfield branch and Andy enough x

7 June 2026
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Sleeping bag

Very helpful and friendly staff helping me to get the right sleeping bag. Thank you!! Highly recommend.

7 June 2026
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

Helpful staff

Josh was extremely helpful in assisting my husband when choosing a pair of walking boots. Thank you

6 June 2026
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Millets Customer Care Team

Rated 5 out of 5 stars

Isaac was very knowledgeable and helped…

Isaac was very knowledgeable and helped me choose some walking boots. He gave my son lots of tips for completing his Duke of Edinburgh award

16 May 2026
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Simon was amazing!

I went in with my 5 year old daughter to look at some walking boots but wasn’t fully ready to commit as I had had my last ones for over 15 years, Simon was AMAZING!! He was so patient with me, found me something I was looking for with no hard sell and happily chatted to my daughter so I could concentrate. Simon showed me how to correctly tie the boots for better comfort. I was so impressed with his knowledge of the shape of my feet and assessed what level of support I needed and I walked out with a brand new pair of boots which are sooooo comfortable. Could not recommend Simon and Millets enough. 5 🌟!!

2 April 2026
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

There was good communication after…

There was good communication after ordering online and when it was ready to be collected from my local Millets. The staff in store were friendly and helpful.

27 May 2026
Millets - Uckfield logo

Reply from Millets - Uckfield

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

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