My purchase was easy, I had a message to collect from store and the collection was easy too. The staff were knowledgeable and welcoming. I was disappointed to hear that the store was closing down so m... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service from Matt yesterday choosing my new Merrell walking shoes. Tried a few possibles on with Matt’s advice and guidance and settled on the best pair for the job. Would have been two pairs bu... See more
Company replied
Well Douglas in the shop was really very good When I got home I received an email to say order number 360675325 had been cancelled even though when I just went on line again it still said that there... See more
Company replied
Very helpful staff team member Dave got on his hands and knees to search through all the boxes of children’s rainwear to find just the size and colour that our five year old granddaughter needed. Full... See more
Company replied
Company details
About Millets - Penzance
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
1-2 Market Jew Street, TR18 2HN, Penzance, United Kingdom
- 01736 800173
4.9
Excellent
502 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Doug was really helpful
Doug was really helpful, double checked stock and found me the perfect boots. Thank you
15 July 2024
Unprompted review
Reply from Millets - Penzance
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Polite, helpful staff
It's as a shop should be, we browsed, asked for the size of shoe to try on, the lady went and got them, we paid for them.
12 July 2024
Unprompted review
Reply from Millets - Penzance
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Really nice team and well looked after…
Really nice team and well looked after store.
11 July 2024
Unprompted review
Reply from Millets - Penzance
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Great service even when busy
Visited the Penzance store on a busy afternoon in July. Limited staff but Doug came over to recommend decent waterproof jacket. Then found walking boots…Leanne took over and was massively patient while I prevaricated between sizes. Explained about 28 day return policy. Fantastic people - even under pressure. 🙂
9 July 2024
Unprompted review
Reply from Millets - Penzance
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
I really recommend Millets in Penzance.
I really recommend Millets in Penzance.
They have good stock at reasonable prices, and most importantly the Customer Service is excellent.
Will helped me choose a jacket, and also Boots, the help was patient and kind, and also very knowledgeable.
Thank you very much.
8 July 2024
Unprompted review
Reply from Millets - Penzance
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Doug was very helpful.
Doug, the salesperson that was serving me was very helpful, and made an effort to check their stock to see if they had the rainproof jacket that I was after in my size
8 July 2024
Unprompted review
Reply from Millets - Penzance
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Very helpful staff
Very helpful staff, Jade provided excellent advice and organised ordering an item in the required size.
6 July 2024
Unprompted review
Reply from Millets - Penzance
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Very helpful service
Very helpful service. We wanted 2 of a particular item and Jade went and got a second from the storeroom for us.
4 July 2024
Unprompted review
Reply from Millets - Penzance
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
A good experience all round!
Garments on Sale rails sensibly priced - hence I bought two!
Doug, the salesperson on the till, was very personable and positive, helping to make my holiday shopping enjoyable - Thank You!
1 July 2024
Unprompted review
Reply from Millets - Penzance
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Dropped in for some beach essentials
Dropped in for some beach essentials, sun hat, sandals and shorts. Good selection, helpful and friendly staff and they had a sale on. Win win all round.
27 June 2024
Unprompted review
Reply from Millets - Penzance
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
The staff in the store were very…
The staff in the store were very helpful and gave us time to make our choice
21 June 2024
Unprompted review
Reply from Millets - Penzance
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Served by Doug who was obviously…
Served by Doug who was obviously capable and quick
17 June 2024
Unprompted review
Reply from Millets - Penzance
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Millets Customer Care Team
Purchased Rucksack covers.
Purchased Rucksack covers after heavy rain forecast. Doug was extremely friendly and helpful.
14 June 2024
Unprompted review
Reply from Millets - Penzance
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Great kit
We were on our way to the Isles of Scilly and required some additional kit. My wife bought a wide rimmed hat for the sun and I bought an OEX light weight fleece which fitted perfectly with good pockets, while Doug manned the tills.
5 June 2024
Unprompted review
Reply from Millets - Penzance
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Great Prodict knowledge or performance…
Great Prodict knowledge or performance she’s and boots - really helpful and decisive
9 June 2024
Unprompted review
Reply from Millets - Penzance
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Jade sorted out a problem in Penzance…
Jade sorted out a problem in Penzance that the customer service team could not. Jade went out of her way which was rewarded by me buying more clothes.
Big thank you Jade
8 June 2024
Reply from Millets - Penzance
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Penzance Millets
Leanne and William provided great customer service and the items we purchased were very good value for money.
30 May 2024
Unprompted review
Reply from Millets - Penzance
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Wonderful shop with superb staff
Went to Millets Penzance for Craghoppers walking trousers ahead of a walking trip. I was able to try on several pairs before choosing the size that fitted perfectly. I was assisted by Jade who was brilliant in finding the various sizes and I was able to get 2 perfect pairs in the colour I wanted. Thank you!
27 May 2024
Unprompted review
Reply from Millets - Penzance
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Great service in a well run tidy shop
Shout out to Gina who patiently let my husband try on six different pairs of walking boots before deciding which ones to buy. Thank you!
21 May 2024
Unprompted review
Reply from Millets - Penzance
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Millets Customer Care Team
Good customer service and advice
Good customer service and advice. Katy was very helpful.
18 May 2024
Unprompted review
Reply from Millets - Penzance
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.