Sharon was very helpful. She was patient answering my questions about hiking shoes and advised me criteria of the right size of a hiking shoe. It's sad to hear that Millets-Bracknell is going to be... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Sharon was very helpful. She was patient answering my questions about hiking shoes and advised me criteria of the right size of a hiking shoe. It's sad to hear that Millets-Bracknell is going to be... See more
Company replied
Such a shame this store is closing after so many years. They have got lots of bargains with everything reduced. Despite imminently losing her job, the staff member was pleasant, cheerful and helpful.... See more
Company replied
I walked out of the store the previous week due to a bad experience with a member of staff. However, this week, I was served and helped by Sharon and I could not have asked for better service.
Company replied
Used the click and collect to the Bracknell store. The was the nearest to where I live. All was fine, the item was delivered to the store and I was notified to collect within 48 hours of purchase. H... See more
Company replied
Written by the company
46 High Street, RG12 1LL, Bracknell, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Natalie was amazing. She was very welcoming,Polite and very knowledgeable.
Customer service as it should be (Natalie showed a standard other's could learn from!).
Well done Millets Bracknell. A+++

Reply from Millets - Bracknell
Went in today and was very impressed with the customer service. Jack served us and was brilliant, very kind and a genuine lovely person.

Reply from Millets - Bracknell
Visited the shop to purchase items for my son’s DofE expedition. Service and advice was great- we were helped by Elliot and Sharon who knew their stuff and could advise on which items my son needed and which brands were worth the investment. They also helped us to take advantage of various in-store offers. It’s great to visit a store who can genuinely make the shopping experience easier. Will visit again. Thank you.

Reply from Millets - Bracknell
Sharon's service was fab, great knowledge of products and was fun to be around

Reply from Millets - Bracknell
Fantasic customer service from Sharon at the Bracknell store - friendly and very helpful.

Reply from Millets - Bracknell
I was served by Sharon and also a young gentleman, both of whom were very friendly and professional.
I was seeking gloves, which were out of season and no longer on the shop floor, so Sharon kindly went to find some from the stock room.
Thank you both for fantastic customer service.

Reply from Millets - Bracknell
Had a great experience at Millets in Bracknell today. Natalie was extremely helpful, knowledgeable and patient with all of our questions. She ensured that we went away with the right advice and equipment for my daughter’s DofE trip. Thank you Natalie, your help was much appreciated. Kirsty

Reply from Millets - Bracknell
Such lovely staff very nice and helpful. Thank you Natalie

Reply from Millets - Bracknell
Looking for a Leatherman multitool to replace one I’d lost - Sharon talked me through various options and I ended up buying a Victorinox that suited my needs better. Good product knowledge and a friendly helpful approach - thank you 😀

Reply from Millets - Bracknell
Friendly helpful, knowledgable staff, (Natalie). Only a small store so a bit Iimited range but good enough and got what I needed.

Reply from Millets - Bracknell
Very helpful salespeople. I was disappointed with the decline in choices in walking boots. I prefer Merrels or Berghaus
Also the socks I bought size 5-6.5 were huge, they actually fitted my son who takes size 10 shoe.

Reply from Millets - Bracknell
A small but great store! I called to check availability of stock before making a trip to the store. Lady on the phone (Natalie) informed me they had stock so I made my way to the store later that day.
When I arrived I said I called earlier in the day about some boots and she remembered the sizes I asked for so went out back to retrieve them. Staff were really friendly and personable

Reply from Millets - Bracknell
Great shopping experience, online, with swift and cost effective delivery costs

Reply from Millets - Bracknell
Jack offered detailed advice on the various items I needed to purchase, and did not hesitate to answer any questions I had, no matter how niche or abstruse. He showed me where to look, which brands would be preferable for my specific situation and helped me get a damn good bang for my buck. Would definitely come again if I needed further equipment.

Reply from Millets - Bracknell
I visited the branch in Bracknell , Jack was super helpful and personable .
Great customer service .
Thanks for all of your help :)

Reply from Millets - Bracknell
She was very helpful and nicely! Good smile and she didn’t care my poorly English speaking.

Reply from Millets - Bracknell
We had a great experience. JACK was very helpful and showed us all the camping gear we would need. Thanks

Reply from Millets - Bracknell
I was sent incorrect size due to.my own error.
Discussed with the Company and advised to return and re order, but my size had gone by that time. Anyway return and refund arrived very quickly. Thank you

Reply from Millets - Bracknell
Jack was very helpful finding the walking shoes I was looking for quickly and effectively

Reply from Millets - Bracknell
Natalie was helpful and knowledgeable. I was replacing my old boots, and my feet have changed, previously 6 and now 7. Natalie have me suitable advice to help my choice.

Reply from Millets - Bracknell
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.