I did not really know what product I needed ( waterproofing my outside furniture cover). Staff immediately understood my issue, directed me to the name of the product, where it was in the store etc. I... See more
Company replied
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We were in the store and my husband was trying on vests. No other customers in store. 12 mins later still no offer of assistance by male staff member who just stared at the till the entire time. Not... See more
Company replied
We had an emergency trip to Millets Bath due to broken hiking boots ahead of the ten tors challenge. James was helpful, knowledgeable and assisted us in buying a fantastic new pair of boots along with... See more
I so enjoy visiting Millets in Bath. The staff are so friendly and helpful. Gary is always full of useful advice and nothing is too difficult for him to sort out. I was trying to find just the right w... See more
Company replied
Company details
About Millets - Bath
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
25/28 High Street, BA1 5AJ, Bath, United Kingdom
- 01225 435500
5.0
Excellent
934 reviews
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Great old fashioned non pushy service…
Great old fashioned non pushy service from James and Alex in the Bath branch of Millets well done 👍
Was after a pair of walking shoes and after being shown a selection , chose a pair of Peter storm eskdale 11 , which iam very pleased with .
Would highly recommend .
24 March 2026
Unprompted review
Reply from Millets - Bath
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
Great customer service!
28 March 2026
Unprompted review
Reply from Millets - Bath
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Alfie
Alfie, was really helpful when I visited the Bath store. Lots of choice in store and helpful advice, rather than hard sell
28 March 2026
Unprompted review
Reply from Millets - Bath
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Great experience with James.
James gave me good advice about the product I was interested in buying.
Excellent service with a smile.
27 March 2026
Unprompted review
Reply from Millets - Bath
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Helpful non pushy advice
Helpful non pushy advice about waterproof trousers.
27 March 2026
Unprompted review
Reply from Millets - Bath
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
James was very helpful when discussing…
James was very helpful when discussing what umbrella to buy!
27 March 2026
Unprompted review
Reply from Millets - Bath
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Excellent service from knowledgeable…
Excellent service from knowledgeable staff.
24 March 2026
Unprompted review
Reply from Millets - Bath
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Reply from Millets - Bath
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Friendly and helpful.
Friendly, helpful advice from James yesterday. Would recommend Millets and James is a great asset to them. Pleased with the socks too.
23 March 2026
Unprompted review
Reply from Millets - Bath
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Reply from Millets - Bath
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Gary was such a lovely and helpful man
Gary was such a lovely and helpful man. He help me and my son get all that was needed for DofE. And helped us with his expert guidance.
23 March 2026
Unprompted review
Reply from Millets - Bath
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Thanks Gary
Thanks Gary! Great, friendly service. Good advice and I am happy with my new waterproof trousers.
23 March 2026
Unprompted review
Reply from Millets - Bath
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
James was extremely knowledgeable
James was extremely knowledgeable and helpful with my camping questions
23 March 2026
Unprompted review
Reply from Millets - Bath
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Staff that know their products very well
I had been searching online for months to replace the bag I'd had for 20 years. I told James the specifications of what i needed and without hesitation he found my bag. Ive been using it for a month now and love it, hope it lasts 20 years too. Thanks SO much for your help!
16 February 2026
Unprompted review
Reply from Millets - Bath
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
James was extremely helpful today
James was extremely helpful today, guiding us to purchase walking boots and a rucksack. Much better service than in Mountain Warehouse where we went first!
Thank you James
17 March 2026
Unprompted review
Reply from Millets - Bath
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Excellent customer service
Excellent customer service that made me feel very comfortable and well informed about my purchase. James was a real pleasure.
17 March 2026
Unprompted review
Reply from Millets - Bath
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Great service
Great service. Great value. I needed help in product selection after coming from another shop. The customer service was so helpful I asked his name. It was Gary. Hat tip to Gary for service far better than the shop before - helpful and knowledgeable. Thanks.
16 March 2026
Unprompted review
Reply from Millets - Bath
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
What made our experience great was…Alex
What made our experience great was Alex. Often in specialist shops staff can be a little intimidating when you ask questions. Alex had great knowledge and was not intimidating at all, he really took time to explain answers to our questions and guide us through what we needed. He showed us the equipment for DofE. He went through alternatives. Helped fit the ruck sack and talked us through boots and dry bags. He was really great. We felt he really wanted us to get the right stuff not the most expensive. Overall the prices were good. Money is tight at the moment. Millets has a good range of kit that helped us keep costs down. Many thanks to Alex and Millets. Wishing both all the best for the future
14 March 2026
Unprompted review
Reply from Millets - Bath
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
James who served us was very helpful…
James who served us was very helpful and friendly just what you look for when you go shopping.
10 March 2026
Unprompted review
Reply from Millets - Bath
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
James was excellent!
James was excellent!! Went above and beyond and was so well informed and helpful. A real asset to the company.
10 March 2026
Unprompted review
Reply from Millets - Bath
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
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