Staff in store were fabulous in helping me choose a North ridge jacket for my grandson as berghaus were all out stock .girl was lovely knew her products .sad to see shop closing .I'd definitely keep h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I came in and bought some hand warmers with my husband. As we entered we were greeted with a smile and a hello which was an excellent start to my visit as it is rare to see politeness from the youth... See more
Company replied
I bought a beautiful hat. I came into millets looking for a hat to buy as a gift for my daughter who is returning (only for Christmas I don’t like her enough to keep her around) from a boarding schoo... See more
Company replied
I rushed in with my two year old literally on the floor pushing along his car after frantically looking for a compass for a friend who is off travelling. The team welcomed both of us warmly, directed... See more
Company replied
Company details
About Millets - Andover
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
29 High Street, SP10 1LJ, Andover, United Kingdom
- 01264 316877
4.9
Excellent
337 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Millets - Andover
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Trina was very helpful and friendly
Trina was very helpful and friendly
27 November 2024
Unprompted review
Reply from Millets - Andover
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Great service from a most helpful…
Great service from a most helpful assistant!
23 November 2024
Unprompted review
Reply from Millets - Andover
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Straightforward and positive visit
Straightforward and positive visit, with Scouts discount given based on e-mail on my phone as I forgot to take a Scout shirt or necker. Thank you.
21 November 2024
Unprompted review
Reply from Millets - Andover
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Popped in today to buy a rucksack and…
Popped in today to buy a rucksack and was served by Archie. What a superstar he was. Very helpful and friendly.
25 October 2024
Unprompted review
Reply from Millets - Andover
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Very disappointed with my 2nd pair of…
Very disappointed with my 2nd pair of walking boots as they leak despite the expensive price tag.
The staff exchanged them and were really helpful and accommodating.
Great service
16 October 2024
Unprompted review
Reply from Millets - Andover
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Reply from Millets - Andover
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Reply from Millets - Andover
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Millets Customer Care Team
Angus was incredibly helpful at the end…
Angus was incredibly helpful at the end of the day just as the shop was closing and we were able to get what we needed with good advice. Thanks
10 October 2024
Unprompted review
Reply from Millets - Andover
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
They know their stuff
Very friendly, helpful and knowledgeable staff at the Andover shop. Their recommendation was on point and I am 100% satisfied with my purchase.
7 October 2024
Reply from Millets - Andover
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great service by Alfie and Angus
7 October 2024
Unprompted review
Reply from Millets - Andover
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Lovely friendly and helpful staff in…
Lovely friendly and helpful staff in store on Saturday afternoon.
Nice to be dog friendly and biscuits always a hit.
5 October 2024
Unprompted review
Reply from Millets - Andover
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Many thanks I needed these at short notice
The two young staff on duty could see I was beamusled at trying to find some trousers, so one went to root through the stockroom for my size. I had a nice chat to the girl whilst the boy looked. A short while later,
viola 🎵!
Many thanks I needed these at short notice
5 October 2024
Unprompted review
Reply from Millets - Andover
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Great service and helpful with shoes
29 September 2024
Unprompted review
Reply from Millets - Andover
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Great range of goods, always helpful & friendly staff
Good range of goods, reliable supply, always helpful staff, nice offers, successful shopping every time I need something from their store.
29 September 2024
Unprompted review
Reply from Millets - Andover
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Good service, I’m happy
Came into the store and was in a rush but the young man Angus was very helpful and guided me to the gas which I wanted to use on my stove, and that was it , nice and simple I bought the gas I needed and was on my way, just great service
28 September 2024
Unprompted review
Reply from Millets - Andover
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Amazing store and amazing staff Angus…
Amazing store and amazing staff Angus was a star to the shop
20 September 2024
Unprompted review
Reply from Millets - Andover
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Great experience
Visited in the week to get some new shoes the young lad that served me was new but I could tell he was eager to do his best to help me and I left with a great deal and some great walking boots
25 September 2024
Unprompted review
Reply from Millets - Andover
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Lovely shop
The staff were super friendly and helpful, went in for some new walking boots and got exactly what I needed!
16 September 2024
Unprompted review
Reply from Millets - Andover
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Great experience
Had to return an item after ordering online. The online help was not so good but the gentleman in this store was superb, friendly and knowledgeable. This will be our go to store for future purchases
19 August 2024
Unprompted review
Reply from Millets - Andover
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Millets Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.