MILK Books Reviews 

11,745
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,911 reviews, reviewers overwhelmingly had a great experience with this amazing company. Customers frequently share that the custom photo books and high-resolution printed items feature stunning image clarity, thick pages, and gorgeous covers that beautifully preserve their most cherished life memories. Consumers also find the online design tools and website interfaces remarkably intuitive, making it simple to arrange layouts and organize photos when building personalized keepsakes. Some reviewers were not happy with the final product, mentioning occasional print flaws like dull colors or minor image bleeding, alongside unexpected delivery fees that created frustration and made customers hesitate to purchase items again.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the exceptional print quality, thick... See more

Quality

Consumers find quality to be positive, highlighting professional craftsmanship, excellent photo printing, and... See more

User experience

Clients share positive opinions on user experience, describing the website and design tools as intuitive and... See more

Website

Reviewers mention positive feedback about website, consistently praising how user-friendly, intuitive, and... See more

Delivery service

Customers had positive experiences with delivery_service, noting that packages frequently arrive quicker than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

QUALITY KEEP SAKE FOREVER!! So impressed with my beautiful linen cover photo book that has a striking resemblance of a high end coffee table book which will be forever on display of our most cherished... See more

Rated 5 out of 5 stars

We made our wedding magazine after receiving all our wedding pictures. The book was incredibly easy to put together with many different options in page formatting and style. We received the book... See more

Rated 5 out of 5 stars

We love our Milk Books wedding album! We spent a lot of time researching which company would do the best job of capturing our memories and made the leap to Milk Books. The album turned out perfect! Th... See more

Rated 5 out of 5 stars

Milk always deliver excellent quality and this was no exception. I usually order the hard cover books, but because this was a smaller album with less pages, I opted for the soft cover. It is beautiful... See more



Company details

  1. Photo Printing Service
  2. Art Supply Store
  3. Association or Organization
  4. Gift Shop
  5. Hobby Store
  6. Wedding Service

Written by the company

Create High Quality, Custom Photo Books & Photo Albums Online With MILK Books. Design Your Photo Book Using Our Digital Photo Book Software.

MILK Handcrafted Photo Books

Written by the company

Satisfaction promise
We guarantee the quality of our products.
Worldwide shipping
Great value shipping wherever you live.
Free secure storage
We never delete your printed projects.
We use the finest materials
Every book and album is carefully created using premium papers, fabrics, binding and inks.
We offer the best quality digital printing
We use age-old bookmakerʼs techniques combined with industry-leading printing presses for the best print results.

Satisfaction Promise

We guarantee the quality of our products.

At MILK Books, we take great pride in crafting beautiful printed products you will cherish over your lifetime. As our products are largely crafted by hand, occasionally, as humans, we don't get it 100% right. If you are not entirely satisfied with the quality of your order, please contact us within 14 days upon receiving your order, so we can make it right.

Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(11,745)

2,029 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was highly impressed by the quality…

I was highly impressed by the quality of my wedding album. I highly recommend this company not only for their quality work but also their customer service. I called them a few times and they were so patient and friendly. They answered all my questions and helped me navigate through the process. I would gladly purchase another album!

25 June 2026
Rated 5 out of 5 stars

"Best gift ever received"

Very easy to design the layout and upload your own imagery to the book. The templates and ease of use were great, plus customer support was excellent. My siblings and I gave this book to my dad for Father's Day and he said it was the best gift he'd ever received. Thank you!

23 June 2026
Rated 4 out of 5 stars

The quality of the book is unmatched

The quality of the book is unmatched, absolutely beautiful! The software was honestly very good but could be improved a little

- ability to preview a photo in the library in full screen without adding it
- ability to sort by capture date in the exif vs file creation date. I had to rename all my files manually to include the exif date before importing to work around the issue
- support for multi-select in free form layout edit

Shipping fees for Canada were too high and unexpected at the end of the process. An additional 40$ is too much. It’s the only thing that makes me hesitate to make a repurchase.

30 June 2026
Rated 5 out of 5 stars

110% satisfied!

Excellent quality, easy to use interface and extremely quick turnaround. Could not fault any part of the process. And of course, I couldn't be happier with the special book that captures the happiest day of our lives, our wedding!

30 June 2026
Rated 5 out of 5 stars

Stellar and consistent

Stellar interface, product options, execution, timeliness and on point and prompt customer service. Have printed four books across five years and consistent experience. Thank you.

22 June 2026
Rated 4 out of 5 stars

It’s a job in itself!

I created two large premium wedding albums and two smaller photo books - to give to our parents. Both of the large albums contained photos from different photographers and were taken in different countries. With the smaller books having a mix of the two weddings.

My first wedding album, which was a portrait layout was a little more straightforward to put together. However, the second album was much more challenging. I chose a landscape layout to make the most of the scenery but the editor seemed to flag the DPI on almost every image. As a result, I spent a huge amount of time checking, resizing and deciding whether the warnings would actually affect the final print quality. It’s also difficult to judge how the images will look once they’re printed in the finished album. Pictures from our phones didn’t flag any issues!

I definitely underestimated how much time goes into creating these albums. It’s almost like having a second full time job alongside your actual one! 😅 when I say it took hours, I mean hours/days/weeks !!

I wanted until I had all 4 albums ready to print & post together but in hindsight having the first large album on its own would be helped me somewhat complete and gage the second album. As I came to a point where I didn’t even care anymore, I just wanted the 80 pages filled up 🙈

Since receiving the albums of course I would have liked to have done some things differently but overall these are great and great quality.
And a forever keepsake that you’re pored your own heart and soul into.
The staff are also lovely to deal with too.

I would recommend to others but just be prepared for the time you need to invest in these projects 🤍

13 June 2026
Rated 5 out of 5 stars

Our photo book came out absolutely perfect

Our photo book came out absolutely beautiful! The quality is unmatched and we’re going to cherish the memory of our trip through this book, hopefully through generations. The team was also amazing at making sure that our photos looked right in the printing process, reaching to us when there was an issue and resolving quickly. Highly recommend!

19 June 2026
Rated 4 out of 5 stars

Booklet and presentation was excellent

Booklet and presentation was excellent, but I did find that crafting the photograph layouts was not intuitive, a bit clunky and changing one photo might have a knock on impact on subsequent pages.
I’m not very computer savvy so it may just be my incompetence!

27 June 2026

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